Affiliate Marketing Account Coordinator

Job Description:

We provide a paid group insurance benefits plan, potential for advancement as well as a rewarding and enjoyable work environment.?  Take the opportunity to join our team at a time of GROWTH and heightened success.? For additional information about Cypra Media please visit our website at www.cypra.com
There are currently TWO positions available immediately.
1. Account Coordinator, Email Marketing Services –Entry Level Position
An Account Coordinator is responsible for the day-to-day monitoring, maintenance and overall functioning of client accounts.? This includes generating reports & support tickets, setting up new accounts, monitoring deployments, identifying, escalating, account issues, resolving and communicating issues to the appropriate internal/?external resources.?  The Account Coordinator will work in conjunction with the Account Managers and various Departments to proactively service clients and guarantee their ongoing growth and success.
Responsibilities
- Maintain strong client relationships and high satisfaction levels.
- Leads day-to-day management and optimization of client campaigns.
- Identify key opportunities to increase account growth.
- Be proactive and resolve any incoming client problems/issues promptly.
- Follow through with client management protocols and procedures.
- Compile weekly status reports on all projects being managed.
- For the achievement of customer satisfaction, revenue generation, and long-term account goals that are in line with company’s vision, mission and values.
2. Account Manager, Email Marketing Services-Email Marketing

Experience Required
An Account Manager is responsible for the continuous development and ongoing profitability of his client accounts while providing a high-quality level of customer satisfaction.? They must analyze, scope, implement, monitor and successfully delivery a variety of strategies and projects to meet both personal and business goals of an expanding customer base in an ever-changing environment.? Finally they are required to collaborate with the Account Coordinators, Sales and Support/?Development teams for the achievement of revenue-generating activities and a positive Return on Investment for both the clients and the company while keeping in mind the company’s overall goals and Core Values.
Required skills and experience
- 1-2 years of business client management experience.
- 2-4 years of customer service experience
- Strong persuasion/sales skills as well as comfortable in leading business presentations and
- addressing Decision Makers and top-level representatives
- Business development and consulting experience an asset
- Goal oriented and results driven
- Excellent self-management and time-management skills as well as a strong team player
- Highly adaptable and capable of handling change on a regular basis
- Strong analytical/problem solving skills and highly detailed orientated
- Ability to work with various teams/Departments and delegate where appropriate
- Excellent verbal and written communication skills in English
- Basic to intermediate understanding of the email industry a definite asset
- College degree in Administration, Communications or a related field
- Bachelor in Administration or related field an asset
- Strong computer skills and Internet technology
- Proficient in Word, Excel, Power Point and Outlook
- Spanish or other language an asset
- Comfortable working in a technical environment

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