topseos video evaluation
Our Selection Process For
Best Live Chat Software and Tools

Last updated: March 1, 2017

Improve Your Rankings | Apply For Rankings | Evaluation Criteria

 
Best

Top 10 Best Live Chat Software and Tools

Best Live Chat Software and Tools - March 2017

UPWARD
TREND
DOWNWARD
TREND
NO
CHANGE
 
 

Rank

Company Name

Year
Founded

Revenue

Fulltime
Employees

Active
Clients

Client
Retention
Rate

Pricing

Major Clients

Other Core
Services

Accuracy

Efficiency

GUI Interface

Software Features

Support

Overall Score

0
100
 
G
VG
E
 

Change in Rank

Leaders

1

LeadChat

Prahran, Australia

Michael Jankie
+1-800-695-7158
More info

Visit Website

2005

$5 million - $10 million

20

135

80%

L

Chili Promotions, Fuzed App and AutomationCrew, Revolver Drums, The Art of Charm, MessageMedia

Live Chat Software
 

100

 

100

 

100

 

100

 

100

100%

NC

 

2

tawk.to ltd.

Rīga, Latvia

Robert
+30 2510834031
More info

Visit Website

2008

$5 million - $10 million

150+

800+

91%

M

Sheraton Hotels & Resorts, Hyundai, Pizza Hut, Mercedes-Benz, Chevrolet

Live Chat Software
 

99

 

98

 

100

 

99

 

100

99.2%
Increased +2

+2

 

3

DeskMoz

Jaipur, India

Ashish maheshwari
1-800-780-3201
More info

Visit Website

2005

Above $10 million

160+

500+

90%

M

Confidential.

Live Chat Software
 

99

 

97

 

99

 

98

 

100

98.6%
Increased +6

+6

 
Strong Performers

4

123ChatAgents

Mumbai, India

Rishi Modi
+91-2228574141
More info

Visit Website

2006

$1 million - $3 million

100+

325

97%

L

Confidential.

Live Chat Software
 

100

 

98

 

99

 

98

 

96

98.2%
Decreased -1

-1

 

5

HelpOnClick

San Jose, California

Neran Ashkenazi
408-600-2671
More info

Visit Website

2004

Above $10 million

460

1200+

92%

L

Confidential.

Live Chat Software
 

96

 

99

 

98

 

99

 

97

97.8%
Increased +2

+2

 

6

LiveChat

Boston, Massachusetts

Mariusz Cieply
617-275-2400
More info

Visit Website

2005

Above $10 million

60+

1500

80%

M

Tele2 , mediatemple , Roku , Warby Parker

Live Chat Software
 

96

 

98

 

97

 

99

 

97

97.4%
Decreased -4

-4

 
Contenders

7

SnapEngage

Boulder, Colorado

Jerome Breche
303-647-9222
More info

Visit Website

2007

$5 million - $10 million

50+

1000+

90%

H

weebly , SendGrid , ExactTarget , hootsuite , Sotheby's

Live Chat Software
 

97

 

98

 

96

 

95

 

98

96.8%
Increased +3

+3

 

8

Zopim

Singapore, Singapore

Yang Bin
More info

Visit Website

2006

$5 million - $10 million

150

6000+

90%

M

Confidential.

Live Chat Software
 

96

 

97

 

96

 

98

 

14

80.2%

NC

 

9

VirtualSpirits

Rosh Haayin, Israel

Nathan Bajrach
+972-775457540
More info

Visit Website

2007

$3 million - $5 million

126

300

85%

H

Available upon request.

Live Chat Software
 

95

 

95

 

97

 

94

 

96

95.4%
Decreased -4

-4

 

10

Olark

San Francisco, California

Ben Congleton
888-959-4408
More info

Visit Website

2009

Above $10 million

200+

48000

80%

L

pagerduty , shipping easy , front , Casper , WordPress.com

Live Chat Software
 

94

 

96

 

95

 

94

 

96

95%
Decreased -4

-4

 
Evaluation Criteria: Best Live Chat Software and Tools
Accuracy Accuracy of Information
Efficiency Efficient Internal Processes
GUI Interface Easy to Use Interface
Software Features Variety of Features
Support Ease of Accessing Support
 
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