VIEW RANKINGS FOR BEST COMPANIES BY PRACTICE AREA:
Our Selection Process For
Best Crisis Management Companies in Canada

Last updated: December 1, 2018

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Best

Top 10 Crisis Management Companies in Canada

Best Crisis Management Companies in Canada - December 2018

Rank

Company Name

Year
Founded

Revenue

Fulltime
Employees

Active
Clients

Client
Retention
Rate

Pricing

Major Clients

Other Core
Services

Needs Analysis

Needs Analysis

Response Time

Response Time

Engagement

Engagement

Copywriting

Copywriting

Reporting

Reporting

Overall Score

0
100
 
G
VG
E
 

Change in Rank

DMA | Digital Marketing Agency DMA | Digital Marketing Agency
Talk to a Representative: 800-569-2754
Key Facts For DMA | Digital Marketing Agency
  • Major Clients:
    Jet.com, TripAdvisor.com, Kohler, Willia..
  • Year Founded:
    2002
  • Fulltime Employees:
    80+
  • Active Clients:
    500+
  • Revenue:
    Above $10 million
  • Client Retention Rate:
    96%
  • Pricing:
    M
  • Website:
    digitalmarketingagency.com
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Reviews (92)
Positive Review 92 Reviews
Chris Sheen
Chris Sheen Linkedin
They’ve created a lead avalanche!
Do not make the same mistake we did. We were warned that the increase in lead volume can be difficult to handle. When you sign up with DMA, make sure you’re ready to expand your team and that you have the proper stuff set up…
Chris Sheen
Positive Review
Justin Southworth
Justin Southworth Linkedin
Our sales have exploded on Amazon.
Since we brought them on to manage our Amazon listings we’ve stopped doing some of our other advertising since we are getting a large portion of our sales on Amazon. We spend less in advertising to get more return from Amazon, and this whole process…
Justin Southworth
Positive Review
George Thompson
George Thompson Linkedin
It took five weeks to accomplish, but by using built-in reporting tools, they were able to remove the negative YouTube videos. George Thompson

Needs Analysis

Response Time

Engagement

Copywriting

Reporting

1st on the List 1st on the List
Talk to a Representative: 888-262-6687
Key Facts For 1st on the List
  • Major Clients:
    VK Lawyers, Avcorp Indusries, Henry Sche..
  • Year Founded:
    1997
  • Fulltime Employees:
    25
  • Active Clients:
    40
  • Revenue:
    $250,000 - $1 million
  • Client Retention Rate:
    96%
  • Pricing:
    M
  • Website:
    www.1stonthelist.ca
Request A Quote
Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Needs Analysis

Response Time

Engagement

Copywriting

Reporting

3
2008
$3 million - $5 million
24
55+
97%
M
Better Homes & Gardens Real Estate, Maple Leaf Foods, Dempster's, McLeish Orlando, Eastern Meat Solutions
96
98
99
98
100
98.2%
NC
Ignite Digital Ignite Digital
Talk to a Representative: 800-831-6998
Key Facts For Ignite Digital
  • Major Clients:
    Better Homes & Gardens Real Estate, Mapl..
  • Year Founded:
    2008
  • Fulltime Employees:
    24
  • Active Clients:
    55+
  • Revenue:
    $3 million - $5 million
  • Client Retention Rate:
    97%
  • Pricing:
    M
  • Website:
    ignitedigital.com
Request A Quote
Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Needs Analysis

Response Time

Engagement

Copywriting

Reporting

marketingagency.io marketingagency.io
Talk to a Representative: 1-312-273-5534
Key Facts For marketingagency.io
  • Major Clients:
    Barefoot Books, Basecamp, Dansko, Dutch ..
  • Year Founded:
    2007
  • Fulltime Employees:
    20+
  • Active Clients:
    200+
  • Revenue:
    $5 million - $10 million
  • Client Retention Rate:
    97%
  • Pricing:
    M
  • Website:
    www.marketingagency.io
Request A Quote
Reviews (21)
Positive Review 21 Reviews
Been a client for 18 months and its been a fantastic
marketingagency.io delivered on what they promised. My previous two SEO companies didn't, so dealing with Marketing Agency has been a refreshing change. I highly recommend their services, especially Raymond who is my Account Manager.
Ruth Peronel
Positive Review
Knowledgeable and Professional firm
I hired marketingagency.io to assist our company with our internet marketing goals and I have been very pleased with the results. There are lots of people out there making big promises about SEO but they delivers the goods. Thanks!
Steven Ranjit
Positive Review
Perfect blend of technical knowledge, right commun
Used this company for SEO on my website. They got my website ranked in less than 3 months. Communication is flawless. Highly recommended!
Ben

Needs Analysis

Response Time

Engagement

Copywriting

Reporting

Search Rank Professionals Search Rank Professionals
Talk to a Representative: 248-636-4666
Key Facts For Search Rank Professionals
  • Major Clients:
    Scott Strehli, David Sprake, Brad Hauck,..
  • Year Founded:
    2002
  • Fulltime Employees:
    38
  • Active Clients:
    155
  • Revenue:
    $250,000 - $1 million
  • Client Retention Rate:
    82%
  • Pricing:
    M
  • Website:
    www.searchrank.com
Request A Quote
Reviews (2)
Positive 50.0% 1 Reviews
It's an awesome company to work with.
They are highly skilled and professional. They have competitive pricing and they guarantee results too. My traffic has almost doubled in last 3 months. Thanks Search Rank Pros.
Jude Rudith
Negative 50.0% 1 Reviews
Buyer Beware
Buyer Beware. Company is not easily accessible and is unethical.
Shauna Jackson

Needs Analysis

Response Time

Engagement

Copywriting

Reporting

Greybox Creative Greybox Creative
Talk to a Representative: 646-354-7770
Key Facts For Greybox Creative
  • Major Clients:
    Lioneye Capital, Androgen
  • Year Founded:
    2010
  • Fulltime Employees:
    20
  • Active Clients:
    65
  • Revenue:
    $1 million - $3 million
  • Client Retention Rate:
    90%
  • Pricing:
    L
  • Website:
    greyboxcreative.com
Request A Quote
Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Needs Analysis

Response Time

Engagement

Copywriting

Reporting

NVI NVI
Talk to a Representative: 1-5145247149
Key Facts For NVI
  • Major Clients:
    ALDO, Microsoft, Amex, Club Med, Quebeco..
  • Year Founded:
    2004
  • Fulltime Employees:
    46
  • Active Clients:
    265
  • Revenue:
    $5 million - $10 million
  • Client Retention Rate:
    94%
  • Pricing:
    H
  • Website:
    www.nvisolutions.com
Request A Quote
Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Needs Analysis

Response Time

Engagement

Copywriting

Reporting

Clickthrough Marketing Clickthrough Marketing
Talk to a Representative: +44-01543410014
Key Facts For Clickthrough Marketing
  • Major Clients:
    Peugeot, Dunelm Mill, ScottishPower, Com..
  • Year Founded:
    2004
  • Fulltime Employees:
    30
  • Active Clients:
    255
  • Revenue:
    $1 million - $3 million
  • Client Retention Rate:
    95%
  • Pricing:
    M
  • Website:
    clickthrough-marketing.com
Request A Quote
Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Needs Analysis

Response Time

Engagement

Copywriting

Reporting

StepForth StepForth
Talk to a Representative: 1-250-385-1190
Key Facts For StepForth
  • Major Clients:
    College Pro Painters, Field Turf, Staged..
  • Year Founded:
    1997
  • Fulltime Employees:
    25
  • Active Clients:
    128
  • Revenue:
    $250,000 - $1 million
  • Client Retention Rate:
    87%
  • Pricing:
    M
  • Website:
    www.stepforth.com
Request A Quote
Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Needs Analysis

Response Time

Engagement

Copywriting

Reporting

Local Splash Local Splash
Talk to a Representative: 877-635-6225
Key Facts For Local Splash
  • Major Clients:
    vivint, hewlett electric, cabinet plus d..
  • Year Founded:
    2004
  • Fulltime Employees:
    23
  • Active Clients:
    75
  • Revenue:
    $250,000 - $1 million
  • Client Retention Rate:
    95%
  • Pricing:
    M
  • Website:
    www.localsplash.com
Request A Quote
Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Needs Analysis

Response Time

Engagement

Copywriting

Reporting

Evaluation Criteria: Crisis Management Companies
Needs Analysis

When evaluating crisis management companies our research team delves into the amount of effort placed into understanding the client's current situation and the journey they took to get there. It is important for the vendor to spend ample time to understand the situation before they are able to address the factors in play leading to the current online crisis.

Response Time

The response time of the crisis management company across different aspects is also compared between leading and top contending crisis management companies. This generally includes the amount of it takes for a normal response, a mission-critical response, and the time it takes for them to take an action after a crisis situation in general.

Engagement

Online engagement is a crucial component of our evaluation process. The methodology for determining the best course of action online during a crisis event is compared between different vendors to understand how they approach understanding the situation and communicating with web users and other brands online to alleviate and potentially solve the situation for their client.

Copywriting

Our research team also delves into the professional copywriting performed by the crisis management company. Clients often rely on the expertise of the crisis management firm to help them make public statements. The integrity of a statement is dependent on how the statement is worded. Our research team compares the copywriting works of various crisis management firms.

Reporting

Transparency is an important part of the crisis management process. Our research team compares how different vendors report to their clients in terms of how their campaign is performing, the progress they are making towards resolving the issue, and the types of metrics they are using to gauge the responses they are seeing online.

 
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