12th Annual Minimizing Churn & Building Customer Profitability

Telecom iQ’s Minimizing Churn & Building Customer Profitability is Asia Pacific’s leading conference addressing key issues in churn management and customer retention, targeting the infocomm industry. The 12th Annual Minimizing Churn & Building Customer Profitability will also be focusing on branding and loyalty in the telecommunications industry.It is the best platform for experts to exchange insight and share their experiences in tackling churn and driving customer profitability through loyalty.

Each year, industry players from the Infocomm industry attend this event to learn from fellow practitioners and discuss emerging trends. Their key takeaways from the conference include improved ideas and strategies to maintain a stable subscriber base, optimize business intelligence processes and ultimately obtain their customer’s loyalty.

Join us as we focus on three major conference themes:

•    Implementing effective customer retention strategies
•    Using segmentation tools to identify the different needs of the customer
•    Optimizing the use of branding and advertising to increase customer loyalty

Key issues we will explore in 2012 include:
?    Utilising churn management to increase customer loyalty and to leverage existing customer assets
?    Optimising the Customer Experience Management
?    Implementing a customer segmentation strategy
?    Reducing churn via prediction models
?    Innovating loyalty programs to enhance customer experience and increasing ARPU
?    Enhancing loyalty within the employees of the organization
?    Strengthening brand positioning and service offerings to improve customer retention
?    Building customer-centric operator case studies

Featuring fresh insights from our expert speakers:

•    Lord John E. Shazell, President, Association of Telecommunications Industry of Singapore
•    Charles Ashley, Head, Regional, Tune Talk
•    Andreas West, Senior Vice President, Celcom Axiata
•    Jeanette Beltran, Head of Loyalty Programs, Globe Telecom Incorporation
•    Rana Shohel, Vice President, Technology, Robi Axiata Limited
•    Sandra De Zoysa, Group Chief Customer Officer, Dialog
•    Muhammad Abdul Hai, Head of Commercial Strategy & New Business Development, Banglalink
•    Fuad Fachroeddin, Managing Director, Singapore, PT Indosat
•    John Naguib, Manager, Value Added Services, Vodafone
•    Chandan Ghosh, Chief Business Solutions, Aircel Cellular
•    George Chua, Vice President, Customer Analytics, Celcom Axiata
•    Syed Hussain, Segmentation Senior Manager, Etisalat
•    Alok Kumar, Chief of Customer Service and Care, Aircel Cellular
•    Vijay Venugopalan, Head of CRM Practice, British Telecom
•    Johann Schradt, Director Customer Experience Assurance, DU
•    Meghnad Mungale, Vice President and Head of Customer Relationship, Idea Cellular Limited
•    Chris Reed, Regional Partnerships Director, Asia Pacific, Partnership Marketing (Asia) Pte Ltd

Visit our FREE download centre: http://www.churnforum.com/Event.aspx?id=264224

To register or to get more information visit www.churnforum.com , email enquiry@iqpc.com.sg or call (65) 6722 9388