About - ABUS France SAS

15 Voie de la Gravière, | Ile-de-France, France

ABUS France SAS Reviews

Featured Review

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Jeremie TARDY
Jeremie TARDY

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Overall Feedback:

(Translated by Google) I seriously ask the question of the interest of the company for a particular customer lambda like us!For more than 2 years, we galley with a central alarm that we bought and that we fail to operate optimally.We tried everything and even asked Abus to intervene directly with us, that we even had to pay for a service on an alarm that cost us more than 2000 €!We thought we had found someone to listen to customer service, but finally we have no news despite reminders!What will be next ......?!EDIT of September 2, 2019: ABUS responded to our comment, see below, indicating that we would be contacted again, we are still waiting.(Original)Je me pose sérieusement la question de l'intérêt de l'entreprise pour un client particulier lambda comme nous !Depuis plus de 2 ans, nous galérons avec une centrale d'alarme que nous avons acheté et que nous n'arrivons pas à faire fonctionner de manière optimale.Nous avons tout tenté et avons même demandé à Abus d'intervenir directement chez nous, que l'on était même à payer pour avoir un service sur une alarme qui nous a coûté plus de 2000€ !Nous pensions avoir trouvé une personne à l'écoute au service client, mais finalement nous n'avons plus de nouvelle malgré des relances !Quelle sera la suite......?!EDIT du 2 septembre 2019 : ABUS a répondu à notre commentaire, voir ci-dessous, indiquant que nous serions recontacté, nous attendons encore.

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