Client Reviews on Aristotle, Inc.

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Most helpful critical review

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By Rigoberto Ramos Oct 07, 2019

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Feedback:

I believe I've previously rated this company 5 stars (what have you done with my previous review, Google?) It pains me to leave such a low rating. Service can be down for days, sometimes weeks. When it semi-works, my download speeds vary anywhere from slightly over 4MB/sec to 0.8MB/sec. Most often when I call, a trouble ticket is assigned to a higher level of customer support. More often than not, the trouble tickets get closed without Aristotle ever bothering to contact me. The Scott, AR area seems to have the highest percentage of issues. I hope service will improve when the low Earth orbit satellite companies start offering backhaul services (think OneWeb and SpaceX). Unfortunately, that's still a few years away.

Feedback:

Horrible..Absolutely ridiculous. Our internet has been flicking back and forth since 5/3/19.. They have a different excuse everytime you call.....that's when you can reach them. Before you could always get somebody on the phone, now, don't hold your breath. I called last week to tell them to stop the auto draft since it hasn't been working and better yet cancel my none service. I was told I needed to talk to tech support..huh..transferred me and they never picked up. Called the 1800 number cause they say they are 24hrs...#NOTHING

Feedback:

The internet works that's the only reason I gave 2 stars. If it goes out your screwed for a week or two. The customer service is awful. Managers that dont show up to work until 10:30. Then they have a lunch from 12-1 and gone at 3. You cant get any management. Also the tech people do not communicate so you can call back 5 minutes later and they have another excuse as to why its out.

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