Client Review on Bold Commerce

Feedback:

These guys go the extra mile with regard to support. Above and beyond! Excellent! ORIGINAL REVIEW I inherited the old website when I joined the company and my greatest goal was to rebuild it as it was soooo dated. We are a sports clothing company and have always offered a personalisation service so that our customers can add a name, a number, initials or a club badge or logo. It's very popular and that functionality needed to remain on the site. The legacy site had this functionality custom built on top of the Shopify platform and wasn't going to work if I changed the theme and structure of the site. Neither did I have the help of the programmer/s that had bespoke coded the options previously. So, I set out to find the best solution for the new site and found Bold Product Options which was by far the best app for the job. We have quite a few variations of personalisation and some fairly complicated sets of options. I also wanted it to be a good user experience and using Bold Product Options and the conditional rules that come with the Premium version, I was able to not only streamline the way the personalisation worked and make it a good user experience for but it looked good on screen too. I have had a very good experience with regard to support. I haven't needed too much help as I found Product Options very easy to setup and use 'out of the box'. Having said that any problems I have had have been promptly dealt with and the support staff are very friendly and quick to respond. I had one problem which was actually specific to the 3rd party theme I am using but the Bold guys were straight on it, immediately made a minor edit and solved the problem. I have used support on 5 or 6 occasions and can't fault it whatsoever. All Good!