CallRail, Inc.
Client Reviews on CallRail, Inc.
Most helpful positive review
1 people found the following review helpful
Feedback:
Things seem to be going from good, to bad, to worse. First was the aforementioned call recordings loss. Now, you cannot get ahold of anyone in customer service via phone. There doesn't seem to be a live chat function unless you want to buy the product as a new client. The dashboard change has made worse what was already confusing.I need to see some improvement or I am leaving.
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Great place to go:)
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Some how CallRailed found my contact information at work. They contacted me many times in August about their services and I finally said that we were not interested. Since then, they sent a package to my office, contacted my co-workers, sent me more emails, and called our HQ. Once again, I've asked for them to stop contacting our company. Their behavior is creepy and aggressive.
Feedback:
Four & a half stars.. David Bollinger has been very helpful. Great customer service. They are very patient and considerate.. 5 stars on the UX "User Experience" Not much friction in regards to the learning process on how to use the software platform. Call Rail is just one of those businesses that make it easy to do business with. Highly Recommended.
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Great company with a cool office. Great views. Love this place!
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We trusted CallRail to keep track of our organizations phone calls. We utilized their service since early 2016 to record all incoming/outgoing phone calls.When I tried to play back a call earlier this month (July 2019) the call recording was unavailable, but there was a message for me to click and go to a page which stated they lost most recordings due to "human error".The good thing is that I do have access to my call logs, so I can see the date, time and duration of the calls, but I can't listen to them again. There were no backups created of my important calls, those are gone forever.I'm attaching two screenshots, one from the message when I try to play a lost call, and one which is taken from the page that goes over the issue in detail.At this point, all I can do going forward is backup my recordings, at least the recordings are good quality, but I feel like it's now my responsibility to ensure that the calls are backed up.
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No issues everything is working great now!
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Huge saving and huge service
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It was awful the people are so mean thers
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They have been a great addition to the tracking of our sales and marketing. Thank You CallRail!
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