Client Reviews on Mosaic Telecom
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The worst ISP and cable company I have ever had the displeasure of doing business with. They honestly don't care about their customers. If you're late you're off, only 1 payment arrangement allowed in a year and that has to be arranged before you get a disconnect.When I initially started services I had cable and internet but quickly disconnected my "$79.99 a month cable package" when all said and done it was over $150 a month. I went to DirecTV NOW and it's the best cable I've had in my life. I'm saving over $90/month but still paying out the *** for internet. Even after playing catch up for disconnecting their cable and paying $500 in a month I kept their service, but that will change.If you have half a brain to do any research before enlisting their services, steer far far away. Unless they are the only ISP in your area. In which case I am sorry. Customer service reps are condescending and ignorant, they do not know how to cater to their customers or how to offer any programs to help struggling people. It's 2018 and they are stuck in 1990 with customer support. Spectrum is cheaper and faster and you aren't locked in a contract. You also can set up parent arrangements if you're ever in a pickle and it won't be held against you. This place is a joke.
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Overpriced sup bar Internet that is out a far amount. Get Charter if can, or anything else.
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Great customer service! I would rather call and talk to a live person I may know than to talk to someone I can't understand from who-knows where!
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Excellent operation
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Their service has been very reliable with cable TV as well as very fast internet service. Very friendly, helpful employees and excellent customer service. Tech support employee, Justin Bose, was so helpful, and is a real asset to the Cameron office. Thank you!
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A communications company that is poor communicators. If there is a problem it will takes months to fix.
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Sales person lied to me!
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Was with this company for almost 20 years, at first they were very reasonable on price for what they offered, but as time went on I twice had to negotiate to lower my payment, and in the end when I left them last fall, I had decided that the price of $180.00 for cable, slow internet, and phone service that didn't work was way too much, considering I didn't have any premium channels or services...went to dish Network for t.v and use my smart phone for internet...saving over $100.00...and being on disability it means a lot to me...every penny counts!
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They solved my problem. Thank you.
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