Last Updated October 1, 2021
Client Review on Direct Online Marketing
11 helpful votes
August 11, 2011
Nice guys - but ended up being disappointed
Reviewed on Aug 11, 2011
We chose Direct Online Marketing to reshape our ppc campaign (one we had set up ourselves). They were initially very nice to deal with - and worked very hard (at the beginning)nnHowever, during initial negotiations they made a written performance guarantee. They were unable to meet this guarantee. Instead of approaching us to renegotiate or explain why it would not be possible - they simply stopped corresponding.nnWe are not unreasonable - and did initially enjoy working with them - but I felt that the way the project ended indicated a distinct lack of professionalism. nnThey specified the guarantee (not us) and while failing to meet it was not a deal breaker (I guess they were just being unrealistic) simply dropping a project in mid-flow is not the way I would expect any company to behave.
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