Client Reviews on Embroidme
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This is pur second season purchasing uniforms from embroidme in chelmsford. I must say we have had a great Expirience so far. Thank you
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Based off of my experience with this location, the staff is friendly, very informative and are always in touch regarding your order. 100% Recommen.
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I went in to Embroidme with a last minute order for my company outing, the staff was extremely nice and accommodating to my situation. They were able to get my order done on time and everything came out great! Would recommend to everyone i know!
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I have run and owned two succesful businesses. I can't tell you how clueless this place is, particularly in how they handle the most minor of problems. The customer is always wrong in those cases. I think I had to reluctantly mark one star to get this to post. Go to the Tewksbury Embroid Me, they are great.
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Location is perminantly closed
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Location is closed!
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I have no idea where to start with how bad this business is. Their customer service is beyond the pale of horrible. I brought an item in to be embroidered with a name and a date. I paid a deposit, and filled in the paperwork. I double checked the name and the date. When the blanket was given to me (a week late, by the way, because the EMBROIDERER was on vacation....at a business....called Emroidme??), I was in such a rush that I didn't even look at it. I paid the rest of the fee, so the total paid was $53. I gave it the person whose gift it was, when we both realized the name was SPELLED wrong. I brought the blanket back. They first gave me a hard time. They said I must have done it wrong on the paperwork I said, no, I didn't. Finally, after some back and forth, the store checked the paperwork, and realized it was THEIR mistake. Then, no apology. No offer to fix it. I said, You need to fix this for free. They said, they cannot fix embroidery, but can embroider another item for free. So I (probably stupidly) bought an exact copy of the item (for about $30 bucks) and brought it in, and had them re-do it. It took them a month to do it this time. When I came to pick it up, I asked for the refund on the first failed embroidery. They said the deposit and the fee were paid on two different cards. I didn't have both cards, so I said to put it all back on one card that I did have at the time. No, they can't do that. I guess that would be WAY too difficult, right? I said, okay, give me cash. No way, they can't do that either. Is there ANYTHING this store can do, other than be rude and screw up embroidery? I still don't have my refund, I have to go back AGAIN a fourth time with both cards. They flat out refuse to refund the cost of the item they destroyed with incorrect embroidery. Never, ever, ever, ever, ever will I use this store again. I tell everyone I meet never to use this store. Buyer beware -- they are rude, difficult, and arrogant.
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