Eugene Silk Screen, Inc.
Client Reviews on Eugene Silk Screen, Inc.
Feedback:
The unisex t-shirts came out different than the proof (the design was too low), and the owner Brian didn't offer any solutions and didn't offer a discount or a refund. Instead he told me that they were printed by "industry standards," that the proof isn't guaranteed to be 100% accurate, and that examples of other band t-shirts I brought in were printed "wrong." It seems like the owner thinks he knows what the customer wants better than they do, or rather, he knows that the design they want is "wrong" and "ridiculous." More details below, if you are interested. I am in a new local band and we have shows coming up. I ordered $300 of band t-shirts that I was really excited about. They sent the proof and the size and placement of the design looked perfect, so I approved it. I picked up the shirts but only looked at one of the small women's shirts and not the unisex t-shirts. When I opened up the shirts at home I realized that they did not match the proof design. The print was too low on the shirt. I went back in the next day to see if anything could be done about this, because they looked different than the shirt I had approved. The owner Brian seemed defensive and interrupted me every time I tried to express my perspective. He told me the shirts were printed to "industry standards," and that the disclaimer at the bottom of the proof says that the proof is not 100% accurate of logo placement. I brought in 5 examples to show him what other well known bands had done (including Yob and Conan) - all images were higher up on the shirt. He said that they were printed "wrong." He also mentioned a time when a customer wanted an image printed "1/8 of an inch below the collar," saying that request was "ridiculous." He told me that I should have specified the exact logo placement I wanted. I wish I had known before I paid for them.I assumed that this professional screen printing company would have communicated thoroughly about these design details before I paid. I will be trying Threadbare Print House next time I need screen printing done.Edit:My quote provided below by Eugene Silkscreen refers to the 6 women's tank tops that I ordered. These matched the proof exactly, which is why I was so happy about them. I sent that email before I looked through the box at the rest of the order - the unisex t-shirts - which did not match the proof. Unfortunately, you can't unsend an email! ;)
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Morgan at Eugene Silkscreen was so great. He answered all of my questions, and I had many. I ordered shirts and hats for my son’s sports team and the logo Morgan helped me with came out looking great. I would highly recommend Eugene Silkscreen.
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They made my whole teams jearsys
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Been having company shirts, hats, jackets done here for years. Always a great job.
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Good customer service, reasonable turnarounds and fair pricing. The staff is willing to work with you to achieve the design you want. I recommend them every chance I get.
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I needed 55 shirts to sell to benefit the St. Baldrick's foundation, they were very affordable and even donated 2 hours of their time to get the art done right. If you need screen printing done in the Eugene/Springfield area, look no further Eugene Silkscreen is the best.
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I needed help with a rush order of printed T-Shirts and started calling around. Prices were either too high or they were buried because of the holidays. I could understand, but I only had 3 days till the Springfield Christmas parade and it didn't look good until I contacted Bryan at Eugene Silkscreen. Bryan's price was right and he was willing to take my order. I ran right over and he put it all together. I was thrilled, he even used our logo from my business card and I had the shirts by 8:30 on Friday morning. Red shirts with white lettering, Metro West Ambulance looked so good on the kids helping us out at the parade. Thanks you so much Eugene Silkscreen!
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Eugene Silk Screen were very patient with our particular requests, getting us samples, lending us catalogs and making sure we got exactly what we wanted (even for our low volume request)!
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