Client Reviews on Farris Motor Co

    • 3.9
  • 19 Reviews

Most helpful positive review

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By Sabrina Williams Oct 21, 2019

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Most helpful critical review

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By Chassity Ramsey Oct 21, 2019

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Everything happened very quickly . I should have chosen a different color. But all in all It was a great experience and I was not there all day. Levi Potter was awesome and so was ... I forgot his name : (

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Pros and Cons, easiest way to rate my experience. Bottom line is i would recommend buying a car from Farris Motor Company and i love my new Jeep!Pros:1) They made buying a new car and trading my upside down, old car, happen by working hard to find a lender. 2) They had a good selection of new and used vehicles.3) Travis treated me very well and the atmosphere was nice.4) I was able to test drive several vehicles even before i was approved.CONS:1) Once a vehicle was chosen, I was not thoroughly explained all of the differences of all the models and features available. I was basically told this is the one that will work, and as that may be true but i would still want to know everything that was available on them. You cant do enough research before buying!!2) I did not get a run-through of the vehicle i bought and a complete walk-around after i bought it. i had to figure out what everything was on my own and how it worked. I was handed the keys and off i went. In past car buying experiences that was not the case. Bottom line is it was a good experience and i would recommend buying a car from Farris Motor Company but do as much research as you can before buying so you can make an informed decision, it sucks reading the manual and finding out all the things the model you bought doesn't have!!!Update:Its been over one year and the Cherokee has been performing great!!My experience with the service department has been very good. Fast and efficient!!Here is the disappointing part:Everyone in business knows that a HOT referral is worth its weight in gold.... So you would think!!!! Well I sent a friend to purchase a brand new Cherokee KL. Which he did! I was expecting a grand thank you or hey maybe a T-Shirt, a free oil change or how a bout a $100 gift certificate!!!!! I just made them a $30,000 sale and it didn't cost them anything!! Well what i got was a "oh that program isn't good anymore". WTF??? This was the worst excuse for an answer anyone in sales should ever give to a customer who sends a HOT sales lead. If i was the owner I would fire that salesman on the spot or at least send them for some sales training so they don't ruin my business. Very disappointed at my dealership who has been great so far. I don't get annoyed very easily but i guess a hot lead means nothing to them!! :(.Update:So they called me to explain that they were changing referral programs and i was between programs and that of course they understood the value of a good referral and apologized for the mix up. That was cool and unexpected. Faith restored, like i said Farris has been great so far especially the service department over the last year and have always taken good care of me and keep my Jeep in perfect running condition. I expect that to continue.

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So far my experience has not been very good. I purchased my vehicle right at a year ago....2015 Jeep Wrangler. I had overheating issues this morning and almost didn't make it to work. I am now stuck at work with no way to get home. My vehicle still has 40k miles left on what was supposed to be a bumper to bumper warranty and the dealership is giving me the run around. Very disappointed in the service I have received.Update: Al has been extremely helpful in getting me the information and assistance I need. Hopefully by the end of all this I can give 5 Stars!

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I was looking for a new truck for a while and stopped here to look at a couple of different ones. I didn't find any of the prices to suit my budget(priced high, imo) so I ended up purchasing one from somewhere else. The one I purchased elsewhere wasn't cleaned all that great and I wanted to have it cleaned up and looking new. I decided that I would take it here to Farris to give them some business because Brian was so helpful when I had been in there! I regret every bit of it. When I took the truck it was already swept out and cleaned of any trash or crumbs, etc. It really just needed a good wiping down as it had collected dust and dirt in the vent covers and such from being a work truck for the previous owner. I didn't want to take the time to wipe it all down and that's why I paid $90 for Farris to do it. Whoever "detailed" my truck here takes no pride in their work and must work with little to no integrity. My 9 year old son could have done a better job! When I got in my truck to leave I wiped my finger across the dash and it was still covered in dust. I brought it to their attention, they took it back again to "make it right." On my drive home I realized it was still a mess! When my husband got home and got inside of the truck he said, "I thought you took this thing to get detailed?!" I could have paid someone off the street half the price for better work.

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Not quite what i expected but if i had MORE than maybe it would've worked out more positively

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This place is a joke

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Never go there to do business again!!! Most dissatisfied experience from start to finish.. All was well until I signed the papers After that if you have an issue, I was told I wasn't a loyal customer anymore due to the fact I didn't go there to have oil changes. If your looking for a new/used car.. Please be warned... Go somewhere else!!!!

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Michael was great. Got a good deal after going back and forth a little. The car wasn’t very clean when I left the dealership.

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Just bought my 8th vehicle from Farris. Awesome people all the way around!

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Great staff. They where awesome.

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