Client Reviews on Feefo Holdings Limited

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  • 20 Reviews

Most helpful positive review

0 people found the following review helpful

By Premiere Suites Sep 25, 2019

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Most helpful critical review

0 people found the following review helpful

By Paul Shoulder Sep 25, 2019

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Feedback:

Fefoo is a company used to filter and remove negative reviews. The 'guidelines' in place are so strict that they allow the rejection of negative review but they may be let's say over looked when a review is positive. All you need to do to prove this is have a look at the company's Fefoo review rating on Google and then check an external website such as trust pilot, you'll see the two different worlds, the real world and fefoos manipulated world.

Feedback:

Avoid this company! They convince you to sign up your business and they will help and assist you in obtaining reviews. All the do is tie you into a contract and then you hear nothing from them! Look at other platforms like Google and Trustpilot to obtain reviews far more flexible to business needs.

Feedback:

Outstanding, very attentive and timely support! Not only is the Feefo platform effective, and highly user friendly, but the team, and most especially our rep Haneen, have been an absolute joy to work with. Supportive and so incredibly quick with their responses, we truly couldn't have asked for more. Thank you so very much!

Feedback:

Do they only publish 4 and 5 star reviews? FAKE NEWS.

Feedback:

Feefo is a dodgy review company paid by their business clients, I bought a Tempur mattress based on feefo only to find it gave me back pains, when I checked them out legit review sites like trust pilot I found them to have 1 star rating only because 1 is the least they could give give tempur. I tried to rate them on feefo but you can't! When will trading standard do something about feefo as it is a rogue review site!!!!

Feedback:

Genuine Product. Genuine Service. Proper integration for the service and product reviews took a little setting up but to be expected and the support was there. Our customers automatically get sent a request for a review and it is quick and easy for them to do so. Decent notification system and easy to tie in to our CRM and investigate / respond appropriately. To those who claim the reviews are fake. Well - it is possible I guess- as with ALL review platforms to create fake customers, with fake email accounts and place fake orders. Companies who operate like that will hopefully get found out whatever platform they use. Indeed it is easier for them to do so with platforms that don't need an order/customer account. Feefo do plenty to ensure that the customers are genuine and that negative / contested reviews are moderated fairly. We pride ourselves on putting our efforts into continually improving our customer service and use any negative reviews to help us do that. Thank you. Steve Doyle , Caterkwik Ltd.

Feedback:

A-V-O-I-D this company people as the worst plague.I just read Feefo Team member replies and can't believe Trading Standard do not do anything to stop them rip of people.First of all Sir/Madame what do you mean by saying (...)only genuine customers can leave feedback via Feefo(...).Am I not genuine customer if I am not happy with the product/service because it is fake and just wanted warn other people and HONESTLY  review poor product?Well we both know SIR,the companies pay ridiculous amounts of money for your fake reviews so obviously they want only high,5 stars rating to be seen on their websites.We both know different definition of CUSTOMER REVIEWS and I can only kindly advise  to update your team with meaning and what the product is used for.  Secondly first month Free trial is not free.Feefo never forget to send invoice for that FREE GIFT and take money from your bank account.Last thing I wanted mention is that your clients are not protected under Consumer Rights Act like all clients all business companies in this Eearh,why?The same as contract and Feefo terms&conditions,which are-very worded,written for people with Special Difficulties.Is that your opinion and what you think about us,Feefo customers? Finally do you consider my honest review as bad or containing abusive language Sir?Will you ask admin to remove my opinion?I am more than sure you will.Probably Feefo never answer my question.But never take half penny from my bank account too.Misleading.If you ever consider answer my simple,clear questions-please do it here,publicly please.Do not pass me to Feefo support team as they are not suplortive.Kind regards Very dissapointed customer.

Feedback:

Fabulous service and a great cup of coffee!

Feedback:

Very happy with the service from Feefo. They assisted us in the set up of our account and helped with training on how to use the facilities. Great communication and always willing to help

Feedback:

The people who say not to trust Feefo don't know what they are talking about and don't know how the review system works.

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