Gilman Screens & Kitchens
Client Reviews on Gilman Screens & Kitchens
Feedback:
They aren't working at my house, or even at a neighbor's house, but they parked their work truck by my driveway for 3 days and left it there. It seems like they don't have enough parking spaces for the trucks they own. Multiple neighbors have complained to them and asked them to stop parking in our neighborhood, but they refuse. Very inconsiderate!
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I’ve had a working relationship with Gilmans Kitchens and Baths for nearly 10 years now and their San Mateo showroom is one of my favorites. It is very well appointed with nice displays and is a great place to find the latest kitchen and bath products you are looking for. More importantly the level experience and expertise of the designers is some of the best in the bay area. Cynthia Collins for example, has been in the industry for more than 25 years. As you would expect with all this experience, her projects are functional and properly engineered so everything fits and operates as it should. She solves whatever design issue or concern her customers have, improving not only their space, but their lives as well. What you may not expect, is that while she creates designs that are functional, she still finds a way to keep her designs innovative and creative. I am always impressed with her design flair and attention to detail that I see on her projects. You can expect this level of design and creativity in all the designers here.
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It is without hesitation that I endorse Gilmans Kitchens & Baths San Mateo. As a business professional, specific to the Kitchen & Bath industry, I’ve had the opportunity to work directly with Larry as well as his team of creative professionals. Throughout my interactions, I’ve found them to be knowledgeable, professional & courteous. As a business owner, it has been a pleasure to work alongside a group of individuals who value a strong commitment to both their client’s needs as well as those they partner with.Eric Blair | Principal Optima Sales Group
Feedback:
I highly recommend Gilmans in San Mateo. We did a full kitchen remodel using Gilmans' cabinets and the results are fantastic! I couldn’t be more pleased. I worked with Designer Cheri Ginsberg and she was extremely skilled, patient, and attentive to our project. She helped develop the layout of our design as well as the smallest details. A couple of cabinet doors needed to be replaced and she took care of it, no problem. Cheri also recommended a contractor who worked out great. I would use Gilmans again!
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They did awesome work that I could count on. I had a really fine experience!
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“I appreciated the guidance and decor suggestions from my team. They took my needs and suggested things I'd never thought of doing. Each step enhanced my home. They took the time to get to know me and consider my life style and transformed my home into a place of which I'm proud to share. The workers are true craftsmen, the designers are incredible visionaries. I learned a lot from them and now have a better idea of good use of space and how to "think outside of the box". Thank you all for being part of this adventure.”
Feedback:
A NIGHTMARE! That's how I would describe my experience with Gilmans San Mateo so far. Our ordeal of remodeling of tiny kitchen is not over yet, disappointments with Gilmans are piling up on top of another. We received a defective/damaged Kitchen Craft cabinet. Leadtime for the fabrication of the countertop is 2 weeks longer than we were made to believe, and there's even that prospect of more delays and additional cost! The designer was out of town for a week and no one else can help with the issues we have. I asked to talk to the owner, he's not available either and never called back. Then the designer had the nerve to tell me not to get excited and that I won't get cooperation if I'm angry. That our issues ruined her week. Sure! My house is like a spa with all my kitchen stuff packed in boxes in our bedrooms, we will have no kitchen for much longer than expected so I have to take my 80+ year old parents to restaurants to eat 2x a day, which means I have to be out of the office longer than expected, plus the prospect of losing the contractor who is working on our kitchen because of the uncertainty of when they can resume the work. I have no right to get exvited
Feedback:
I'm very disappointed and frustrated with Gilmans San Mateo customer service. We purchased our kitchen cabinets and countertop from Gilmans. We had various problems after we signed the contract with them. First, they were charging us extra for a waste bin which based on our agreement was supposed to be covered by the cost of the cabinetry. Also, the designer said that it will take only 2 days for us to schedule the measurement/template of the countertop and 3 days from the template to fabricate and install the countertop. We asked her how long does a kitchen project of the same size will last, she said 3 weeks, which aligns with what other outfits told us. But when we tried to schedule the template, they said it will take 1 week and another 10 working days from the template to fabricate and install the countertop. The designer denied telling us 2 days to schedule and 3 days to deliver. She said if we can find someone else to do it, we should go ahead and do that - very insensitive, knowing that she knows we won't be able to quickly find one that could meet our timeline at that time!!! After explaining to them the impact of the delay on our family, they were able to get someone to take the measurement and do the template in 2 days, but the fabrication of the countertop will still take 10 business days. What choice do we have?Then two cabinets were not in the correct size and did not have the same codes as indicated in the plan. We all got confused! When I called, the person who took the call said she will look into it. An hour and half later, I followed up--she has not done anything yet--she says I'm not her only customer! Sure--probably several more customers are complaining about their cabinets! Then, one of the cabinets that we received was defective. The frame is not aligned, so the door cannot be aligned either. There were chips and dents on the edges/sides as well. Every time we called for help on the issues, the person who takes the calls is somewhat helpless--she said the only person who can address the problem is the designer who worked with us. Unfortunately, she was out of town for the week. When you email her, she doesn't answer. When you call her, she says she's in the middle of a meeting so you have to rush in explaining to her what the problem is. She tries to help, but she said we have to wait for her to get back in town. I offered to send her soft copies of the plan so we are sure we're on the same page when we call her--she said she has no access to a computer or a printer. She can access emails only from her iphone! Geez all kinds of excuses! No one else is able to pitch in for her in her absence. When I asked to talk to the owner to try to expedite the solution, they gave me a number to their SF office and the owner was also unavailable. I asked for a return call, I never received a call. ,The people there have no sense of urgency! There is no such thing as going an extra mile for their customer--no, not with this company. Very, very bad service!!! HUGE MISTAKE ON OUR PART TO CHOOSE GILMANS for our cabinetry and countertop!
Feedback:
After extensive shopping, we choose Gilmans and ended up with a perfect kitchen at a great value. We were working with a tight space and their design help allowed for a very functional working area and efficient storage for dishes, and utensils. We are very happy with the results and the whole process.
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