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Last Updated March 1, 2024
Client Review on Infusion Software, Inc.
Feedback:
Watch out for these guys...After reaching out for some information on the product because I had heard good things, they contacted me. In typical sales rep badgering, they finally got me to agree to start with their product on some kind of promotion for new businesses. We were slow in getting things implemented as there were many different folks on the team. Over a couple months of back and forth, things never really materialized, but they continued to charge me not only for the monthly fee, but for the implementation that they never did. Kind of odd, but I went with it, thinking I would eventually get implemented.I ended up getting really involved with another business and had to put this one on the backburner...Infusionsoft preaches self-starters and small business owners, so clearly they should understand this. Anyway, had to end up shutting this business down. I went online to cancel and instead of allowing me to cancel, I got a message saying that I couldn't cancel and that someone had to reach out to me.Couple days passed and someone reached out, eager to keep me on board. I explained, it just wasn't possible, as the product was no longer relevant to the business. She desperately tried to save the account, offering me free months and everything else, totally missing the point that it was no longer needed. I asked for a refund on the implementation to which she said she'd ask her manager. She came back and said that not only would I not be issued a refund for the implementation that they NEVER did, but that she was going to charge me a cancellation fee. So no services rendered, many months of payments, an implementation fee that was never completed and a cancellation fee on top! All because my business and needs changed. For a company that prides themselves in the entrepreneurial spirit, this is far from accommodating. Sometimes businesses need to think bigger picture...could you try to squeeze another couple hundred out of a business owner, sure, you could. But ultimately, are you better off just doing the right thing by the customer and moving on to the next one...absolutely. No bigger picture thinking over there, this company just won't make it. They have a good product, but their customer service is just awful. Run and hide from Infusionsoft, they're just out to make a couple bucks off you and not out for your interests.
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