Client Reviews on John Yurconic Agency

    • 4.3
  • 9 Reviews

Most helpful positive review

0 people found the following review helpful

By Tabitha Lewis Jun 21, 2019

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Most helpful critical review

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By Jared Surnamer Oct 21, 2019

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Feedback:

There is so much turnover here and no one knows what they are doing regarding manufactured housing titles EXCEPT Amy and Nicole. We have gotten to the point that we need to call ahead to see if Nicole or Amy are there, and if not, we wait till another day. What’s worse is that the other people in there are so certain that they are right that they become rude. I work with a dealer of manufactured housing in the area so we have been doing business here for YEARS, doing the same 2-3 activities (transferring titles, getting notarized signatures, etc.), so we basically know what to expect at this point. That means nothing to the staff as they usually will just turn us away even when they are mistaken about what they can and cannot do. I have reached out to the company directly to inform them and they thanked me for the feedback, but nothing has been done. Current example: at the location now asking for them to notarize my signature on section D of a manufactured home title. They had to call the headquarters to ask if it is permissible to do and they said it isn’t because they aren’t handling the paperwork. They even claimed this is PennDOT’s rule, which is isn’t. Many experienced notaries do this, including the Pennsylvania Manufactured Housing Association, which works closely with Harrisburg to ensure everything is done properly. Yurconic either doesn’t know what it is doing or is lying about the policy in order to force the buyer to use their services to file the paperwork with the state. Either way, what a let down. Yurconic - get it together! Or at least have Nicole or Amy at this location!What’s sad is it is generally a fine place for tags and notary. It’s their inability to recruit, train and KEEP good, competent people so they can build up their experience.

Feedback:

Awful! Awful! Never again will I go there. Had to go back three time- One was my own fault. However when I called they did not inform me what I should bring for a motorcycle title transfer. Now after it was finally finished- They called to tell us to come in again they did it wrong! OMG!

Feedback:

We went to get our wills notarized and though they were busy, they were pretty quick. They seemed knowledgeable and were very helpful in sharing information with us (like that it isn’t really necessary to get one’s will notarized, though it is a good idea to do so). The staff was friendly and courteous, and I’m glad I waited because I didn’t realize they did title transfers and other things—more than just insurance. Though I may be the only person who didn’t know that.

Feedback:

I've been here several times for business and personal transactions. Very Knowledgeable and helpful

Feedback:

Nicole is the best and always gives great customer service. Shes very knowledgeable.

Feedback:

Had a situation with never getting a car title from Penndot. Got the runaround with them on the phone after several calls. Came into Yurconic and the staff fixed the problem in 15 minutes. She answered all the questions I had with a smile. Excellent service 👍

Feedback:

Went here to renew my drivers license and photo ID. Although busy the three staff persons were courteous, helpful and efficient. What gives them 5 stars is that they called out two imposter veterans and sent them back to have the veteran designation removed from their license. Well done staff!!

Feedback:

Always great service, quick, very informative and thorough. Staff is friendly and super helpful! Keep up the good work

Feedback:

1. Top notch service.2. Fair PriceDue to move I needed to register my car quickly. Staff told me what documents to bring and the cost I would incur. I walked in and walked out less than ten minutes later. Stress free, hassle free and great staff. Thank you. I highly recommend this service if you are ever in need.

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