Jones Lumber Company
Client Reviews on Jones Lumber Company
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I work for Los Angeles Trade Technical College in the carpentry department. Jones Lumber has been our supplier for several years. They always deliver high quality material in a timely manner. Chris Perez is the go to counter guy going out of his way to ensure everything on the order is delivered.
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(Translated by Google) TERRIBLE experience they told us they have the wood that we need it.And we place the order And when one of the workers when and pick it up the gave us another wood.We went to try to return and they did not take responsibility.Dong ever going back there !!!!Terrible experience told us they had the material we neededAnd we put the order, when the worker went to collect it and they gave him another totally wrong woodWe tried to deliver it and they did not become palatable(Original)TERRIBLE experience they told us they have the wood that we need it . And we place the order And when one of the workers when and pick it up the gave us another wood . We went to try to returned and they didn’t take responsibility. Dong ever going back there !!!!Terrible la experiencia nos dijeron que tenÃan el material que necesitábamos Y pusimos la orden , cuando el trabajador fue a recojerlo y le dieron otra madera totalmente equivocada Tratamos de entrégala y no se hicieron reposable
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Having a great group of people that work at Jones remember willing to go beyond and above!!!!
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Will call took forever! I was there to pick up a small amount of lumber and it to almost seen hour! Stay away!
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Oliver is great! He understands our company and what we do. Quick, reliable service.
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From my experience, it seems they are not interested in dealing with customers making smaller purchases of $3000. I picked up an order of western cedar stk and in my opinion, it was not to the standard I expected or was promised. I thought it may be my inexperience in this field but I was able to pick up the same thing from a different retailer who offered far superior quality. The second retailer did have a small price difference of $200. I suggest that if you're not a contractor you look elsewhere. Save yourself the trouble of having to deal with their bad attitudes and poor quality products. $200 is an insignificant amount to pay for quality and actual customer service.Pictures below: Western Cedar STK 68/88 were in this condition
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(Translated by Google) Pity long wait time and more expensive material than home depot and also have the wood mastorsida(Original)Pesimo sevicio mucho tiempo de espera y material mas caro que home depot y ademas tedan la madera mastorsida
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(Translated by Google) The service is pure garbage (Original) El servicio es pura basura
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I arrived mid morning on a Tuesday. I experienced helpful customer service and the willingness to help a simple homeowner. After a short wait, my lumber arrived via forklift and they assisted with loading it into the back of my truck. The total cost of the lumber was cheaper than going to Home Depot and I received straight boards. Overall, I am very happy with my experience. One thing that people need to understand is that this is a Lumber Yard, not a Home Depot. They have a system for helping customers. Be patient and they will help you. If you want that slam bam in and out experience, Home Depot or another big box store is probably a better bet. I say quality over impatience.
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