Client Reviews on Klaviyo
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Absolutely, no.
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Unfortunately, our experience hasn't been so great so far. We were overcharged and they refused to reimburse us the difference stating they can't do it retroactively. Suggest looking for other options!
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Very unprofessional staff. I'm not going to name drop anyone but I kept getting ghosted, very disrespectful.
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We signed up as a Partner with them, on boarded our customer to the platform. The Partner Success Rep called Patrick lacks any experience in handling Partners. False promises made during on boarding process as partners. Check his language when I asked him about his promises. There is no live support. I mailed my conversation to their CEO and guess what NO REPLY from him also. So, I think it is just another company which doesn't give a damn about its customers / partners.
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Unprofessional staff
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Unfortunately, I have to echo the sentiment shared by other agency partners that Klaviyo does not handle partner relationships well. We recommended their platform to our client and did all the work of transitioning their automation/contacts into Klaviyo but did not get credited for the referral. I sent evidence of all the work we did to transition the account and was not helped by the partner rep.
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By far the best email platform on the market for Shopify right now. Love the features, personalization, constant new developments and the top notch customer support. Keep it up!
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Great office, amazing company.
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I will re-review my feedback once you guys actually open 24/7 like it says on google page. I am always trying to get technical support but no document clarifies it so its important this gets sorted via an agent or something!
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