About - MaxAudience | Digital Marketing

Overall Feedback:

Where do I begin….I spent $9500 ($3,500 in LinkedIn Ads) on a marketing campaign that resulted in $500 in sales and 1 new client. Yippee!!!! Said no one.My intention was to invest in a marketing program that would produce a greater client base and increased income. When I interviewed MaxAudience, I was sold on the LinkedIn marketing strategy which I was assured would deliver new clients and increase sales. I was told that this strategy was tried and true and has worked for their other clients. Unfortunately, MaxAudience did not deliver. Despite being told that MaxAudience and I would collaborate on all aspects of the ad strategy (copy, content, graphics, links, etc.) MaxAudience went live with the first Linkedin ad without even providing it to me for review. When I called them on this, MaxAudience informed that they had the campaign under control and were monitoring its success. When I asked to review the ad, I found multiple errors. Not only was the ad not dynamic as they promised, when I clicked on my logo, I was directed to a random website. Also, when I clicked on the phone number from my phone, another business was dialed. The ad's errors and poor formatting misrepresented my business. I take pride in my work, including attention to detail. Potential clients would certainly be turned off and not inclined to contact my for services based on this poor ad. I got a call from MaxAudience about 3 weeks after the first ad went live. I was asked energetically, "So, how are sales?” I replied, "Umm they are non existent". Asking this question demonstrates that MaxAudience had failed to monitor the success of the ad. Had they looked at the statistics before calling me, they would have known the ad was not successful. I insisted the ads be revamped in an effort to target my intended market. MaxAudience bought stock images to represent my photography business. The images showed low quality cameras and lighting gear which would not appeal to the sophisticated clientele I am seeking. I expressed my thoughts on the images and suggested they use MY images for marketing. Another wasted ad. Another month of expense without any return on my investment. The LinkedIn ads did poorly again in December. My assumption was that the ad would be paused or pulled all together until a new ad was created and live with LinkedIn. Disappointingly, the ad was not pulled and since they continued to run the ads, $650 was spent on LinkedIn ad placement. MaxAudience knew we were not getting good results for the previous ads and they should of pulled the ad and put the campaign on pause. MaxAudience promised they would provide weekly/monthly reports on metrics (spend, engagement, conversions, discovery, etc.) If MaxAudience followed through with their promise, I would not have been billed $650 by LinkedIn for useless and unproductive ad placement.I believe my account was placed on the back burner while MaxAudience focused on other clients. When I discussed my frustration with the marketing campaign, expressing the costly investment with little to no return, I was told MaxAudience didn't know why the ads were not successful since they worked for other other clients. There was no consideration given for the amount of money and time spent. My only positive experience was working with Bruce Boyd. He is very professional and great to work with.If you are seeking marketing services, I would suggest you look elsewhere.