Merchant Centric
Client Reviews on Merchant Centric
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Green Acres has been a customer for 4 years with two companys two account. Woking on the speed of review dound load time chasing account. Thanks Gary Fromm
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We use Merchant Centric in two of our businesses and couldn't be happier! Thank you Merchant Centric for providing us with such incredible resources!
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Merchant Centric is a pleasure to work with and has worked hard to gain a deep understanding of our business needs. They are truly experts in the space!
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We have been using Merchant Centric for several years. The personnel are all very well trained and personable. Whenever a question arises about our account, their staff is on it in a snap with logical and clever answers. Just a great company to do business.
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Merchant Centric service and the team who supports my center are top notch. I measure service providers by how much they think for me about my business rather than just react to my questions. MC makes the top of my list for being ahead of me in reporting and suggesting how best to position my business. Thanks!!
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Since May 2015, Christian Brothers Automotive partnered with Merchant Centric to better support our customers and franchise-owners. Christian Brothers Automotive is committed to providing a positive experience for its customers. We believe positive experiences for our guests’ yields positive returns for our franchisees, which is why we listen to guests’ online feedback to understand how we may better serve them. Merchant Centric acts as an extension of our marketing team to monitor and manage our online reputation including being in daily contact with our owners to assist with guest engagement. We value our Merchant Centric partnership for their expertise and the customized attention they give to our brand. They work with us and the franchisees to provide professional advice and draft customized responses to our customers’ feedback both positive and negative. We have received tremendous positive feedback at corporate from the location owners and seen a positive trend in both our overall online star rating, as well as an increase in positive review volume. We would recommend the Merchant Centric program to organizations looking to better understand their customers’ needs, support their franchisees with their online reputation management, and to generate revenue through consumer engagement.
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Firehouse Subs uses the STARS platform to monitor and respond to reviews posted on Google, Yelp, Facebook, etc. Their platform filters all of the reviews into one convenient site. They have given us the ability to apply filters to help narrow down exactly what it is that my team and I are looking for. For example, you can search by star rating, or if it has not been replied to. This is specifically important to my team and I, as it helps prevent us from overlapping one another. The Merchant Centric team is also very helpful with assisting us when we need to have a negative reviews removed. They assist with reaching out directly to the site to have the review flagged and reviewed for removal. Overall, they have assisted with us getting almost all of our flagged reviews removed. Which in the end, results in raising our overall star rating. This directly impacts our restaurant sales. Their team has also been very diligent about adding new features that make our job duties easier and making the overall process quicker. As we all know, time is money and work smarter not harder. It is safe to say that their platform, as well as their devoted account team has helped us, as a brand, tremendously in the year that we have been working with them. Katie Milligan, Manager of Guest Services Firehouse of America, LLC
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Awesome service!!! Sheri has been amazing from the set up process to the continued maintenance and follow up. Business has increased by over 50% as we continue to climb in organic search! Thank you, thank you, thank you!! - Bob @ Placentia Super Service
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I really like Merchant Centric for their excellent customer service! Any time I have a question, Sheri is there to help me. Sheri helped me set up the dashboard, and get all of the social media links together. Five Stars to Merchant Centric and Sheri! Thanks
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Professional, easy, very productive and very affordable. I like that I can almost always talk to someone when I needed to.
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