Client Reviews on Motorbrain Consulting Inc.

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The customer service is extremely poor! My husband spoke with Dan, the Daily Manager, at We Connect Enterprise Solutions (Motorbrain Consulting, Inc.) regarding a drill that was stolen from our property back in November by Nathan, the technician. I explained to Dan that the technician stated he had the same drill but would look to see if he grabbed it by mistake. Nathan told us to call him directly in the spring after the snow melts to have the dish removed from our porch and installed onto our roof (incorrect procedure, ALWAYS call Hughes Net directly) . June came and the drill was never returned (nor did we hear from We Connect about it) and the dish was installed but it is blocking my cable dish now. When trying to follow up with We Connect regarding the drill and incorrect installation, no one in the entire company returned our phone calls. I left messages on everyone's voicemail after waiting 2 weeks for the follow up call. I called Hughes Net Customer Support and they made a call for me, since I suspected they had flagged our phone numbers. The call was answered right away (shocker) and said they would accept the service contract, to come out and address the issue with the dish. The service request was then denied. I called a Hughes Net a couple of days later to find out when they were coming and they put in a new request, since the old one was disappeared from their system. Each phone call to Hughes Net took over 1 hour of my time. We called dozens of times to no avail. It has been 2 months since we attempted to call last and we were put back in touch with We Connect for our service (this time it went through). They cancelled Monday and today, Wednesday to reschedule for next Monday. I reminded them that not, only did the technician steal a drill from our property but he blocked our cable dish as well and we have had no cable for 3 months. I was told that we would need to pay $125.00 for a new tech to come out and move the dish. I asked to speak with the manager and was told the same thing by Dan (the original manager that never returned our calls back in Nov-June). I asked to speak with his supervisor, for his supervisor and the owner's names and was told to take pictures of the dish and email them to him and he would reply with the contact information for his supervisor and owner. I asked him if he was refusing to tell me verbally, his supervisors name and the owners name and he said that he would only email me the information. He refused to connect me with his supervisor as well. He also told me the call was recorded (though there was no recording notice that I'm pretty sure is required by law) and I informed him that I hope it was. Moral of the story, worst vendor ever! Company is unresponsive and I am contacting my family lawyer about filing a small claims lawsuit. Hughes Net has stated that they are able to share the information from every call I have made showing a timeline of the scenario as well.