Neuens Fredonia Lumber Co
Client Reviews on Neuens Fredonia Lumber Co
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I ask my contractors to use Neuens whenever possible. Always great service and it is a family owned business that gives back to the community ten fold. Before you go to the big-box, check out Neuens.
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Great service!
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They always honor their commitments. First class millwork. I am a carpenter that has done business there for decades.
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The staff is knowledgeable, the products are quality, and the service is unbeatable. You can confidently walk into Neuens with a goal and know that the staff will help you achieve that goal or offer new/different means of working towards it. The store is family owned and that is reflected in their cheerful service. Not to mention that they have free coffee, free popcorn, free quotes, and free delivery!
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Knowledgeable staff that you can tell have been working close with builders for years. They only sell high quality tools so you don't have to worry that your new drill is going to die after only one project.
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I will never do business here again!!! My project started to get a new back door in November 2013. I will admit, we had problems with the first carpenter conveying the design of the door we wanted. We found out in May 2014 that our door was never ordered. Fired that carpenter and dealt with Chris directly to design my door, which I was told would take 6-8 weeks. The problem is, Chris apparently NEVER checks his email. So when the door company emailed to finalize some details, guess who never looked at the email??!! So guess who couldn't make the door without the needed details? So after never ending phone calls and babysitting, we finally got our door in DECEMBER of 2014. And, the icing on the cake... it was in such poor condition- sand marks on the wood, splintered wood, chipped wood - we can't use it. So in January 2015 Chris said he would replace the door- telling us it would take 6 - 8 weeks. I called today, March 9, 2015, to see where my door was, and Chris has not even ordered the new door yet!!!! WTF. So another promise of a door in 6-8 weeks. I will bet $1000.00 that there will be no door - I think I will be lucky to have a door by the end of summer.
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