Client Reviews on PackWrap
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Customer service is above + beyond!
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Excellent customer service and an all femle serviceman
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Great service! Every gal KNOWS how to make technology easy. One stop shopping & extremely affordable.
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Very fast and friendly staff! Prices are great! I've used this place a couple times and have been very happy with the service every time.
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Terrific store, awesome pricing, great service, Belen is a spectacular representative.
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These are wonderful and helpful folks. Great service. Very recommended.
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ABSOLUTELY THE WORST customer service I have ever had from Heather. Contacted them in the am,I needed business cards on the fly,needed them today,she quoted me with a 10$ up charge for expedited service. Cool,during the whole process she had just a "snarky" attitude about everything I was showing her,I explained that the design didnt mean much that can be picked from a template,I had to explain to her three times, that i understood that the design i was showing her was copy written. So whatever we hammer out a quick design. I'm waiting most of the day for her to call,so i call at 2:09 PM and ask,and someone different said oh she's been waiting on your revisions and approval. So i go and review it make some revisions,to get tole that she's out running an errand,and we have to wait for her again. So i wait in my car till about 3:30 call back and they were like oh yea she has them all printed up come by and we can have you look them over and pay. I look and as I'm looking I'm noticing that right off the bat,theres a blue line that's noticeable and so I start going through them and I counted 13 with that defect,so I asked for a 50% discount,or like a percentage off of what was defective,because ya know out of 100 cards,its easy to calculate what percentage was defective. As soon as I asked that,she fired right up and said "I cant give you a 50% discount,I had to drop everything,and DO THIS??!!" At which point I'm mad at this point i obviously dont think i deserve to be yelled at,I say o her, "mam,that's why you up charged me 10$ for that expedited service." I then asked if she could reprint them,and she replied with, "I'm supposed to be outta here,I doubt that they would be gone today" she tells me this know that Iam leaving to an event at 4am tomorrow. She follows that with " If you dont like them you dont have to buy them,I'm just going to throw them away tonight if you dont buy them". So at this point I haven't opened my mouth to be rude or anything back,so we go over to pay,and the transaction failed,and I ask her to hold on one sec I'm waiting for a reply from my wife,and I'm sorting the defective cards out,then my wife calls and just as I pick up the phone Heather yelled at me "IAM NOT GIVING YOU A DISCOUNT ON THOSE.." and this is where I cut in, I said, in a firm voice,but for sure not yelling, "Excuse me! You do not need to talk to me this way and raise your voice,I'm trying to pay for these products,that are REALLY shi##ily made." I admit I should have maintained the professionalism here bacause clearly she has never heard of such a thing. So I pay,leave, call my business partner,and hes obviously livid,we conference call,they transfer us to Mary, the owner,or manager,and Mary Freaking DEFENDS Heather,says I cussed out Heather,and said "i admire you using a small business first,but maybe you should go to staples next time" and hug up on us. I'll let their work speak for them on this. We ordered 100 cards,49 cards are presentable and 36 were defective. But wait that's 85 cards?I'm no mathematician,but that doesn't add up.We will never spend another cent with packwrap . The staff said absolutely nothing while this happened.EDIT: So drove down to San Diego for our event,found a PROFESSIONAL business that does professional work. First of all the new cards look AMAZING, paid 65$ out the door for 250 premium cards made,they were proofed,approved,and cut within 2 hrs. Very professional,and a great quality product,done quickly.That's what I expected with packwrap,and excuse me Mary,but this is why most people dont like small businesses,maybe you would be more successful if you followed Staples business structure and treat customers like customers,and deliver a quality produce.Hope this detailed and lengthy review helped someone save money,make a better business decision,and hopefully save you from a really poor Interaction. Thank you for reading this.
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Always, always, friendly and helpful 👍
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They are very helpful ,patient and friendly
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Great service very helpful workers.
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