Client Reviews on PBHS

    • 4.6
  • 20 Reviews

Most helpful positive review

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By Saddia Patton Oct 08, 2019

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Most helpful critical review

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By Kara Black Mar 14, 2019

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Feedback:

PBHS is utterly TRUE to their MISSION of creating the most exceptional dental websites that the industry can offer! They are the experts in design, content and marketing, above all others!! Their SEO will have you positioned so beautifully, they will advertise your practice in a stellar manner and will have prospective patients engaged beyond your expectations!! Jay Levine, CEO and President of PBHS is the most honorable and righteous person in my eyes and I am proud to be a client of his company!! He is hands on and always available to help in every aspect of our needs!! I have also had the pleasure to work with Mindy Pitts in creating my website, updating the content when needed and masterminding the SEO for our practice!! She is an extremely talented person that is worth her weight in gold!! TRUST in every word that I wrote!! You will NEVER regret your choice of having PBHS as your marketing representative!!

Feedback:

Could not have been more pleased with PBHS- from the customer service to the final product! Would recommend to everyone!

Feedback:

PBHS designed and has managed our website for years now. They continually make changes and also work on our SEO to make our website one of the first ones that pops up with a google search. I highly recommend them!

Feedback:

Our oral surgery practice has used PBHS for several years and recently we just launched a new website with them. They were so patient and accommodating with our many changes and requests. Great experience!

Feedback:

PBHS is awesome to work with. I have no time to worry about our website or our online presence. Francesca is the rep I work with on our accounts. She is immediately responsive. From ensuring we are #1 on google search to changing our website as quickly as we change is phenomenal. Thank you PBHS for taking care of us for so many years.

Feedback:

PHBS is absolutely FANTASTIC! Jay has cultivated a great group of talented designers. Everything from the packages the offer, billing and design was EASY. They are able to access a wide range of photos that you can add into your webpage and make it very customized for your needs. The True Form secure referrals & patient paperwork is amazing! It is very detailed and quick to click and fill out. My referring doctors love it, and when my patients fill forms out prior to their appointment, I can add them into my software program, check their insurance benefits, and provide them optimal customer services. The content they offer from AAE, is great! JAY! You're doing it right Rock Star! Keep it up! -Sarah Business Manager

Feedback:

Great service and happy I made the switch to PBHS from my former website management company. Michael at the SEO department has been extremely helpful and creative in helping me achieve a great website! Thank you!

Feedback:

I was recently hired by an oral surgeon to assist in his marketing. I have a sales background with an interest in digital marketing. One day I happened to be inspecting the code on my employer's website. I was actually incredulous to find out that there in the html was the name of another doctor with whom I was not familiar. When I confirmed that this doctor's name actually came up in our search results, I couldn't believe it. I immediately called PBHS and demanded that it be removed that instant, which I might add they fought me on. My boss was very happy and told me that he had been trying to tell PBHS this since the website first went live 5 years prior, but nothing had been done. Apparently no one had taken him seriously or even bothered to look into it so there it sat. Earlier that week I had requested the removal and addition of some images on our site and the response I received was that they were "very busy", but for a "rush fee" they could address my needs immediately. Who tells their customers that they can't help them right now because they are "very busy" but for a fee they can?! I called them and I could not contact anyone, either via their web chat, their support number or their 1-800 number. Unbelievable. I dug further into the content on our site and found unrelated descriptors like "cosmetic dentist": which my employer is not. Several of the pages had "no content, no index" on them. Others had weird and awkward phrasing in them. I'm obviously no expert in this area, but I knew enough to be concerned. So I captured all of these concerns in an email that I sent to PBHS. They emailed back, and said that they had removed the mystery doctor's name from our site. I told them that I was well aware of that because I had insisted it be removed. They did not even address my other complaints. I brought the conversation back to my concerns and asked what they would do to compensate us for these errors and lack of service. They said they would make up some flyers for us if and when we upgraded our site. I couldn't believe it. I told them of my disappointment. They left a voicemail for me, and I emailed them which days I would be in the office, I never got a call. I have heard nothing from them since. After posting the above on Yelp, I received an email from them some days later stating that this review had been removed because it did not follow their "guidelines", that I did not have "first hand experience."I will let my dealings with PBHS Inc. and Yelp speak for themselves.

Feedback:

Our dental office began working with PBHS over 10 years ago. They set up our initial dental website and still run it with constant upgrades. We also use their SEO marketing campaign which is very effective. The communication is top notch through reports and phone conferences and they are always available. A big shot out to Collin Phillips who makes our relationship so comfortable.

Feedback:

These guys are amazing!! They were patient and listened to our needs through the whole process. Jessica was super quick at responding to our requests and checking in along the way. Excellent outcome, we would highly recommend PBHS!! Thanks Jay and Jessica for your amazing help!

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