Client Reviews on Pennsylvania Municipal Services Co

    • 1.0
  • 13 Reviews

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By debra k Jul 22, 2019

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This company does not follow proper procedures of responses regarding “return to sender.” I moved over 5 years ago and the company hasn’t updated their address book or even tried to locate me at my new address. I ended up receiving a call saying this company is submitting a wage attachment. Get it together...

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Worst company! The fees they charge aren’t regulated so they can do whatever they want! The city of Arnold lied when they told the taxpayers that switching to PAMS would save money for the residents! We need new people in office that will discontinue business with PAMS...they’re a bunch of horrible thieves!

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horrible tax collection group. they cannot even explain how the fees are accrued. very rude customer service as well. it is odd why a boro would choose them. i'm sure it wouldn't be for political reasons-

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I’m pretty sure they make more in late fees than actual billing. They just don’t give enough time. I have to take my checkbook to the mailbox!

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Garbage company of people

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Agree with other comments made.

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Very rude when answering the phones no customer service skills. They need to train their employees on how to have good manners my 11 year old can probably teach them a lot better. I dont know if they are just miserable people and dislike their lives but sheesh dont take it out on your customers You would think they were hiding something when I asked to speak to an office manager or someone in charge they would not put me through I wanted to atleast make them aware of the situation and could not even speak w management!!! SMH!

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These people are criminal. I had a tenant not pay instead of informing me they waited till the bill was around 3 grand then shut off the water. After I paid it they sent me a bill for penalty and interest on an account with zero balance. Awful

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If I could give them "0" I would, I call PA Municipal Service "the thieves!" They pluck your account a little at a time. So you pay on line and you get charged a fee, send the bill in the mail, and you pay for a stamp. I pay all utilities on line, and not one of them charge a fee for using bill paying method. I pay a bill and then I get another one with late fees. I can't stand this company! What choice do we have, pay it or don't. I found the "bill" they sent after I paid the bill, in the mail was a bill for $3.63. They nickel and dime you to death.11/06/2018, another surprise bill in the mail. They actually have to nerve to bill an additional $14.47. This would be amusing but I'm not laughing. I paid the bill EXACTLY what it was on THEIR website. On this latest bill, (by mail) they call this a Pen/Int fee of $3.70 and the other was Cost/Fee of $10.77. I have the receipt of the bill I paid on their website, I have their bill from their website. I'm talking to someone at Jefferson Hills. These people are plucking the residents dry and lining their POCKETS with OUR money and we are paying these stupid fees they dream up. Does your Electric, Gas BILL send you these extra FEES? NO they don't

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Accidentally left 1 digit off of my checking account number when paying online. Charged me a $30 penalty and because I had an overage in my account with them just went in and took the $30. I asked them to show me the letter they got from their bank claiming I had insufficient funds but they wouldn't. Thieves. They only provide services to no more than 20 govt. entities in PA. If Jefferson Borough got rid of them they'd go out of business.

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