Client Reviews on Polkadot Communications

    • 4.0
  • 8 Reviews

Most helpful positive review

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By Nicola Oct 09, 2019

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Most helpful critical review

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By Andy Pierce Feb 09, 2019

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Exceptional and professional. Fantastic account management with a highly personal approach

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PolkaDot Communications have been supporting our charity since 2017 and we don't know where we'd be without them. They have helped us secure new Ambassadors that we simply would not have reached without their network, they have guided us through a successful PR strategy for our largest fundraising event of the year and they continue to support our organisation outside of their working lives. Their personable, professional and extremely friendly approach make the team an absolute pleasure to work with. Nothing is too much trouble with PolkaDot and we could not recommend them enough to new clients.

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Fantastic boutique holistic communications agency with the ability to cover a range of sectors for clients of any size. They execute highly successful communications strategies mixed in with best in class events. Great culture and very professional but personal service.

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Amazing team and so much fun to intern at! Learning new things everyday, mixing with a diverse range of clients - so no two days are the same

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An efficient, well-connected office who go above and beyond for their clients.

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Fantastic company, great team culture and excellent mix of clients!

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When we were looking for a PR agency to sign on, we made clear that we wanted coverage in reputable and well-known sources. We chose PolkaDot, as we were told we had an exciting product, and considering the general tone of the media which was against larger banks, there would be little trouble in securing prominent media (our product was in the financial sector). Coupled with the fact that we were recently covered in all of the Fairfax media for the AMEX award, and went through a media campaign in the on-set of of our business (that saw us get coverage on SkyNews, Lifehacker, and others), we were comfortable with the process and the assurance. Namely, we understood that PR agencies had pre-existing relationships with journalists, and had a good understanding of what would and wouldn’t get coverage. 1 month into our engagment, PolkaDot secured coverage in an obscure blog with less than 1000 followers, and in StartupSmart. Both of these were in places we were confident we could get ourselves, and more importantly, did not line up with the assurances made. We had several mediation meetings, but did not get any of our concerns resolved.While they were quick to respond to our support queries, they do not seem to have the relationships with journalists, and did very poorly in formulating a strategy that would help get coverage. They also cost as much as more prominent PR agencies, for a poorer outcome. You'd be better off hiring those, and avoiding any promises made with PolkaDot.

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A terrible experience that is similar to another negative review posted. Polka Dot charges through the roof for a subpar service and doesn’t seem to listen to the client’s actual needs and goals. They didn’t seem to have any substantial contacts within media, nor ideas that could assist my business and provided little more than services I could have done myself. I stipulated when signing up I didn’t want to use ‘social media influencers’, as I don’t find them very influential and it is something I can easily do myself without having to pay thousands of dollars, yet that is all they offered me once I had signed up for their “services”. If looking for a PR company, I would avoid Polka dot at all costs!

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