Client Reviews on Saratoga Technologies

    • 5.0
  • 9 Reviews

Most helpful positive review

0 people found the following review helpful

By R J Oct 17, 2019

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Most helpful critical review

There are no negative reviews on Saratoga Technologies

Feedback:

Saratoga Knoxville has been a great partner to work with. They are professional, knowledgeable and efficient. Franck and Stephanie are easy to work with and responsive to any questions or concerns we may have. Overall a #1 team.

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Our bank contacted Saratoga to help when out IT employee went on medical leave. Ron Jenkins provided us with great service and directed well-trained employees to help us during that time. They continue to check on us regularly and provide us with very beneficial services whenever needed.

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We are beyond pleased with the excellent care we get from Saratoga! Our sales rep, Randy Crowe, has gone above and beyond to make sure that we are happy; and have the exact equipment at a price we can afford that we need. Anytime we have had questions or issues with our machines a personable, happy, knowledgeable technician comes out to take care of the issue asap. When calling into the local office we speak with friendly helpful people. Saratoga is a very relational company and they truly care about you and your companies needs. Our sales rep and the technicians have become friends!!!! I HIGHLY recommend this company for all of your copying and technical needs.

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Fair price. great customer service...what more could you want in a company. We had been long time customers of Advanced Office before they became Saratoga so I was naturally concerned about potential changes but those concerns were unfounded. We're receiving the same great service from the same great people. Randy Crowe, our sales rep, is an excellent resource and always helps me find the right equipment for the right job. 5 star company all the way.

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It has been such a hassle dealing with other copier / printer vendors and their leasing companies. Frank Gillard, our rep, has made life so much easier and reduced our overall costs, as well as the need to constantly order more supplies or fax in a count of copies made per month. We don't feel nickel and dimed anymore! Thanks Franck for all you do!

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It has been a pleasure working with Saratoga since their acquisition of AOS - especially working with our technology solutions consultant Franck Gillard. Franck made the transition and technology transfer painless. He was always prompt and well prepared for meetings and continues to provide outstanding support. I highly recommend working with Franck and Saratoga.

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Franck and his team have been great in working with us. The first thing Franck did was sit down with me and discuss how we can save money on our copier and printing costs, which has increased quite a bit over the last few years as we have grown and expanded our office space. We now save each month and have better service. The technicians are always prompt and have made all adjustments and repairs in a very short time. Saratoga has done a great job for us.

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Franck Gillard is our rep at the CI here at UT and he is always checking in to make sure we are ok and to see if we need anything. If I email him I get a response in less than 5 minutes if not sooner. If he can't help me he gets a service person out to see me ASAP. I can't say enough positive things about Saratoga and Franck Gillard. He is the best!

Feedback:

Craig Reasor and the team at Saratoga have been great in supporting our IT environment. It was a bit challenging internally to make the jump into a managed IT solution, but it was needed due to our business growing.We currently partner with them on our computer purchases, end user support on a variety of devices, network infrastructure support, security, and our VOIP phone system.If you are looking for a great team of dedicated IT professionals, give Craig a call!

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