About - The Moritz Embroidery Work, Inc.

Overall Feedback:

I placed an order being very specific about what I wanted and made sure they knew the date I needed it by. I then received a quote for an appliquéd banner like I asked and I paid the deposit, again, reassured I would have it on time as well. There was such an extreme lack of communication with my sales rep that I’d send 3 or 4 emails over the span of a few days before I received a reply or I ended up having to call before I got an answer. I did all the artwork and sent it over. I explained where I indicated what parts needed to have trim and tassels. After fighting with my sales rep because for some reason he couldn’t locate my banner 2 days after It was supposed to be delivered, he reluctantly let me speak with a manager and was told it was in PA and they would overnight it to my event. I received it at the hotel the day of my event, but what I received was TRASH. I got a printed banner on tent material. They even printed where I indicated trim should’ve been sewn. Being completely unhappy with it, I spoke with the Vice President only to be told I should’ve spent more money to get what I wanted and that he felt the quality of what I received was well worth my price paid and to mail it back and then they’d refund me. I’ve had a horrible experience and I urge anyone wanting to order from this company to keep looking.