Client Reviews on The Natives

    • 4.0
  • 8 Reviews

Most helpful positive review

0 people found the following review helpful

By Tamsin Turnbull Mar 08, 2019

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Most helpful critical review

0 people found the following review helpful

By Steve Makris Oct 08, 2017

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Feedback:

Positive experience right through the job. I recommmend the natives.

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A collection of excellence.

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We have worked with The Natives for 2 years. First on one of our businesses and secondly on a start up that they have helped us build from the ground up. Diligent and on time, we look forward to continuing working together.

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Wow!!, Reading Tsing Hay Chan's review on "The Natives" was like deja vu...We had a similar if not identical experience that of Tsing Hay Chan.Our decision to engage the The Natives was based on the recommendation and referral from Social Garden also!Being a small bootstrapped start up at the time, we could not afford to lose money by being misled into rhetoric of the Director Tom Brownie.We have since taken action through the courts claiming extensive damages and losses against The Natives (continuing......)I also note: one of the positive reviews is from Ashley Sutton-Davis, who was at the time an employee/associate of The Natives, when they where dealing with us. I find that his review is not only misleading but deceptive as it appears to us.I wish Tom takes heed of these reviews and starts taking responsibility for his actions, to people and companies investing in his company to do the right thing. I am sure if he continues with these practices, I am sure he will pay the price for such actions at the end of the day.

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Had a great experience with the Natives across two projects now, they handled our rebrand and website, their staff are great and we are thrilled with the result.

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Constant communication, great turn around times and impressive results. Highly recommend The Natives to launch your startup.Ash - Sweet Tooth

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I had a great experience working with The Natives and would highly recommend them to anyone looking to make more sales online and to improve their marketing. I first contacted The Natives to help me manage our social media to increase website traffic, however after seeing our sales increase from the word go I explored more of their services – which ultimately increased my sales. Couldn’t thank The Natives enough!

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We were first introduced to the natives via an acquaintance, Andrew Archibald who is the co-founder of Social Garden. When we first met Tom Brownie, who is the director of The Natives, he appeared to be friendly and met up with us eagerly several times to discuss marketing campaigns. He also introduced us to his "copywriter" Celia Murray from the Natives, which initially worked on the project for a week or two, and then disappeared. We then with Tammy Trinh also from the Natives.Seeing Tom's enthusiasm, and based on the trust Social Garden has on The Natives, in January 2016, we decided to proceed to use the services of The Natives and made payment in FULL of approx $5k. We did not hesitate to make the payment in full as we believed The Natives would be as reliable as Social Garden, given the good name Social Garden has. However after payment has been made, Tom stopped contacting us and was extremely difficult to get in touch with him. We have not heard from Tom for about 3-4 months after payment was made and whenever we attempted to contact him, his usual reply was that he's busy and will get back to us the next day, which never came. The agreed scope of work was only at best 1/4 complete. Trying to be as fair as possible, on the 13th of July, we demanded a refund from Tom for work not done yet via email. We never heard from him until the 14th of August and only he only made contact when we mentioned that we will take this matter to VCAT. Tom agreed to proceed with a refund of an initial 10% and the remaining balance the following week. The weird thing is that he does not want to refund through the company's account but through his personal account. We received the 10% on the 15th of August 2016 but 4 weeks later we have not heard from him nor the balance being refunded. We attempted to make contact via email and phone, but still could not make contact with him.This is not something anyone should need to go through. It's a waste of time and dishonest. It's a shame as it seems like this company is out there to scam and it's very distasteful.If anyone is contemplating on using an advertising agency, do not use The Natives. We are in the midst of submitting an application to VCAT. We will do what is right and the public has to know of this dishonest and fraudulent director and company.

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