Thread Works Custom Embroidery
Client Reviews on Thread Works Custom Embroidery
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Fast turnaround of product, and great service!!!
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If I could I would rate this business a 0 star!! Was very disappointed with their service. Don took our T-shirts orders Never got proofs I called he said everything was Fine that he was going to send them to me, and never got anything on my e mail. Send him an e mail and called again never got an email back and a lady answered when I called and said that she was going to give him a message and never got the phone call back. Very disappointing and don't recommend it to no one. Especially if DON is working there👎👎👎👎
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BEWARE if you order a large order it will NOT be correct and it will take them weeks to fix it.
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Very poor service. Does not return phone calls or emails or deliver products on time. DO NOT USE FOR YOUR ORGANIZATION.
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Great place, great people, great products.
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I e-mailed this company about a month ago to get a quote for about 80 custom t-shirts. Received a call the following day for some follow up questions and was told I'd get a quote that week. No quote received. Sent a follow-up e-mail that Monday, no response. Went to the store to follow up on receiving a quote, was told that once I e-mailed the logo (which I had attached to every e-mail I had sent) I would get a quote. Once again I e-mailed the logo, with the colors and sizes I needed. No response. If you are on a deadline to get a product for an event or your company, your time is better served looking elsewhere. E-mailed a different company yesterday, already received a quote and an invoice and should have shirts in about a week.
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We used Thread Works for an order for my husband's company. Yes they got the job done, but it was not finished by the date they had promised. It took a lot of phone calls and email reminders that it was needed by a specific time before we finally got the finished product. I decided to give them another shot when I needed another bulk order for my church. I feel that locally owned businesses should support each other and despite the delay, they still finished our order.I made about 4 phone calls that were never answered and went straight to voicemail before I spoke with a man (Don??) first about the order. He was courteous and said it wasn't his area of expertise and to speak with Toni, who wasn't in the store at the time. I needed to call back, which I did. I did eventually manage to reach Toni and explain how we were previous customers and that we would like an estimate for another order and to see if it was possible to get it done by a certain date. She said it would be possible to finish, but to email her the images I needed for her to give me an estimate. I emailed her immediately on September 10. September 11 went by. I left a message in the middle of the day to see if she would confirm that she had received my email. I called again in the 12th. Today is the 18th. I have not received any call backs or a reply from my email. Needless to say, it is too late to put in my church order now and we ended up going to elsewhere. Will not be using their services again. They lack basic business conduct. Prices are fair but who needs the headache of playing phone tag for days on end with a business owner who doesn't care enough to call back or try to grow their clientele.
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I have been getting work shirts printed at this store for years and I have no negative problems to report. The staff is very professional and friendly, including their two furry friends. All of my orders have been on time as promised and correct. I look forward to many more years of business with this store
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Great service and awesome product! Got the order done quickly and at a good price. Loved it and would go back for more for sure.
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I have never in my life experienced such horrible customer service!!! This business makes promises they can not keep, commits to things they gave no intentions of following through with, and produces below average products. I dropped a jacket off to have the Dayton Children’s logo embroidered on the left chest. This was a very small, but detailed piece. The cost for the embroidery was $10. I thought it was an amazing deal, and I couldn’t wait to get my jacket back, and sport it all around the hospital. I dropped the jacket off about 10 days before Christmas, and I was guaranteed that the job would be complete before Christmas.Well....the job was finished Dec 21st, but it was done with the incorrect colors, and the stitching was very sloppy. I showed them the error, and they said they could fix it with no problem. Long story short, many lies later.....it is now Feb 6th, and I still do not have my jacket back. I have been waiting for “the right jacket” to come from the supplier. This is a basic micro fleece jacket, and they can’t seem to get it in stock?? They have a HUGE catelog that they are so proud of, yet this jacket seems to be MIA. This business doesn’t return phone calls, will not answer my calls if they see my number on the caller ID, and says things will be done at a specific date and time, but they do not deliver. The female working here is rude, sarcastic, and likes to pass the buck to anyone else so that she doesn’t have to take responsibility for any mistakes. The worst employee at this place is Don. He has strung me along on this deal for months. I have heard every excuse in the book from him.....to the point now that it is comical. AVOID DOING BUSINESS WITH THIS COMPANY!!!! You will be disappointed and frustrated. If I could give this company zero stars I would!
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