About - Waterton Glacier Suites

Overall Feedback:

I checked the reviews and looked up the room on the website and I thought it was a decent place to pay $140 including tax. However when we got there we were put in room 103, the first thing we noticed that was the room did not looked the way pictures shows and second thing we noticed was the awful smell . It was the bathroom the smell was originating from so we notified the staff and they were very understanding and offered another room. After picking stuff up and moving to second room they gave us which is 105, the first thing we checked was whether the bathroom smells which it didn't. However when we used the washroom the sink was completely clogged , the water was draining at very slow rate. Next we noticed was that there was fly and bugs in the room. As we have a new born baby and it was kept landing on her we knew that we wouldn't be able to sleep at night so we had to leave. Lady staff at the front desk was very friendly and helpful but the guy refused to give us a refund even after we told him everything including the false advertisement about the room they were showing on website. We only stayed there for an hour and would never use their service again. At night I had to drive back with my family cancelling all the plans.