West Bend FurnitureDesign
Client Reviews on West Bend FurnitureDesign
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Way too expensive
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Best furniture store. Employees are very helpful and friendly. We have purchased all our furniture here
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The best furniture at the best price. Knowledgeable, friendly salespeople that stand behind everything they sell ~
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Best place for quality furniture and the best people!!!
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Helpful ppl and too much furniture to choose from!
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Always, always a good experience. The designers are great to work with, fun, helpful and very knowledgeable. Highly recommend.
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I think it's a great place to shop, for all your furniture needs. Customer service is very nice.
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Been two yrs+ since off sofa purchase. As beautiful, durable and comfortable today as the day we got. The patience, care and.focus on getting exactly what we needed vs a big box song and dance.Relax take your time and will get the best of everything
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We were incredibly disappointed in delivery and level of customer service we received upon the delivery of our sectional. Measurements were done carefully and precisely to insure a non-refundable, expensive piece of furniture would work where we wanted it. We were given the dimensions and told the pieces would fit through standard size doorways. Never were we informed that the corner piece of the sectional would be wider than the listed measurement of 37". The crew that arrived to deliver the couch damaged our walls, ceiling, baseboard was broken, the banister was loosened from base, garage door damaged, and our front storm door hinge was bent and damaged as they shoved the piece through a doorway already deemed to small. When it had been decided that the attached leg pieces would not allow the piece to go down the hallway we waited another week for the re-delivery of the piece after the leg was made removable by WBF.Upon calling the store in regards to the piece not fighting as we had planned, my husband was accused of measuring wrong and told it was our problem. The owner of the store then called my husband and told him, "you got what you wanted and you want it in the basement" and that West Bend Furniture was not liable for any of the damage inflicted on our home.My issue is the blatantly poor customer service and lack of problem solving. I have always worked in customer service and never have I told a client it's his problem when an issue arose. We had never felt so disrespected and mistreated after spending nearly $4000 in a month on two pieces of furniture from there. I will not recommend shopping there because I have witnessed first hand when something goes wrong and the absolutely poor customer care you will receive. I will happily take my business to Biltrite or other comparable furniture stores in the future.
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The ladies were more interested in their cell phones then taking care of their customers when I was in last Saturday.
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