Client Reviews on Yadkin Valley Motor Co, Inc.

    • 3.3
  • 7 Reviews

Most helpful positive review

0 people found the following review helpful

By Jean Gonzalez Oct 22, 2019

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Most helpful critical review

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By Matthew Oct 19, 2019

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I was hoping to find a reliable dealer to service my Ford Escape. Was I wrong! I knew that my car was misfiring due to faulty spark plugs that were just installed by another mechanic. I was told that the computer showed which one was faulty and that they had replaced it along with the coil associated with it. I ask if they had driven it to be sure it was fixed and told them that I wanted the faulty plug because it was under warranty. I was told yes. This had to be a lie, because when I picked it up it is still doing the same thing...misfiring and I did not receive the plug or faulty coil, so my almost 200.00 for I plug and coil went for what? Do not trust these people!

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Cool cars inside

Feedback:

Great experience. Was traveling with travel trailer from out of town when new truck broke down near Yadin Valley Motors dealership. They took our truck in immediately and diagnosed issue of bad oil pressure sensing unit. Service Manager, Sam, had part overnighted and had truck fixed the next morning. Thanks to the YVM service team!

Feedback:

Took my 2017 F-150 in for a vibration at highway speeds. I was told it was the tires so they rotated and balanced them and we took it for a drive and the vibration was still there. I was then told they didn’t have time to fix it and to drive it till it got worse. That’s not good service in my opinion. I would have rather them be honest and tell me they don’t know how to diagnose the problem and to go somewhere else than tell me to drive it till it gets worse. This was my first and last trip to this dealership and the friends and family that have there vehicles serviced there also.

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Great staff!! No pushy salesman! Worked hard on Me the customer for the best deal!!

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This place is horrible!! Took vehicle in for a simple oil change and rotation. They neglected to put the oil pan cover back in and I drug it for a while. Needless to say, they are replacing it. Then on the rotation, they didn't even put correct amount of air in the tires. The service manager is rude. The owner knew I was waiting to talk to him, he was to busy talking to his friends then to speak to me.

Feedback:

One of the oldest family owned Ford dealerships in the state.

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