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Expect an extraordinary experience. Design your own conference around Social, eMail, Search and Mobile marketing. rn With over 35 expert speakers and 33 sessions, you will leave energized with relevant, actionable new processes, techniques, ideas, and a bunch of new contacts. rn Keynotes, panel sessions, breaks, luncheons, breakfasts, welcoming party are all included in your conference pass. Limited space available, this event sells out, ensure your spot by registering early, and save money with our early bird rates. rn Sessions are highly interactive and our speakers attend most networking events at the conference. San Francisco is an amazing city, and our conference venue at the Marriott Union Square has recently undergone a 70 million dollar renovation and is state of the art. rn If you attend only one event this year, this is the one you won’t want to miss. Register today for the lowest rate we offer.
Now in its seventh year, Smart Customer Service helps shed light on the many moving parts needed for a successful customer service and support strategy. Customer service has evolved to the point in which companies have to engage consumers long after the sale is done. Today, as products become more commoditized and price becomes more irrelevant, delivering great customer experiences at every step in the customer journey has become the difference between success and failure. Delivering smart customer service—and all of the activities that it entails— has become a key component in value-creation for both customers and the companies they support. Wondering how to move forward, better allocate limited resources, or where to start? Let Smart Customer Service take you on a journey of discovery!
Speech and conversational technologies—from voice-only IVR to visual IVR, multimodal to omnichanel, from simple commands to advanced natural language, and from smart apps to digital assistants (both voice and text)—help businesses connect with customers. These technologies help customers search, query, interact, and perform transactions easily and effectively. Find out more when you attend SpeechTEK 2018!
You’ll have the opportunity to hear from the brightest and most influential people in the CRM industry. Conference co-chairs Paul Greenberg, Brent Leary, and the editors of CRM magazine are working together again to bring you some of the best CRM analysts and consultants, project leaders, and vendors in the industry.
The emerging role responsible for Creative Operations has become an indispensable part of leading organizations’ marketing and creative teams. Yet, charged with such varied and disparate duties makes defining the role and problem-solving its challenges an ongoing difficulty. Voila! – The Creative Operations Exchange – designed as a unique forum to promote trouble-shooting, solutions to common pain points, process discovery, collaboration, and inspiration – offers peer-to-peer networking opportunities amongst pioneering practitioners.
The Data Summit conference is a unique event that brings together IT practitioners and business stakeholders from all types of organizations. Top corporations, government agencies, and public institutions gather together to learn about the leading technologies and strategies for succeeding in this increasingly data-driven world. Attendees get a comprehensive educational experience designed to guide them through all of today’s key issues in data management and analysis. Take advantage of the many opportunities for peer interaction through panel discussions and provocative talks. Whether your interests lie in the technical possibilities and challenges of new and emerging technologies or using Big Data for business intelligence, analytics, and other business strategies, Data Summit 2018 has something for you!
When we say taxonomy, we mean power: the power of organizing, the power of creating meaning, the power of dynamic content. Taxonomies are all about creating structures that tap into this vast potential, bringing data and information to life. Taxonomy Boot Camp is all about harnessing the power of taxonomies to generate value for your organization. Taxonomy Boot Camp is designed for everyone involved with taxonomies, from those new to the field to seasoned experts (and everyone in between). Beginner sessions cover the nuts and bolts, while more advanced sessions give experienced practitioners insight into how others have evolved their approaches. Hear case studies, how-to sessions, and practical talks on taxonomy tools and methods, and cutting-edge developments in the field.
KMWorld is the leading publisher, conference organizer, and information provider serving the knowledge management, content management, and document management markets. We inform more than 11,000 print subscribers about the components and processes — and related success stories — that together offer solutions for improving your business performance. With access to many of the most knowledgeable writers and analysts in the industry, KMWorld also offers a number of special publications, including: the KMWorld Best Practices White Papers series — delivering high-value, educational content from industry-leading solutions providers, free from marketing hype and distraction, and the KMWorld Buyer’s Guide — a print and electronic resource that will shorten your search for a vendor or simply help identify sources for KM tools.
Within the enterprise, good decision-making is driven by data. But to find the right information in today’s data-rich organizations, effective and efficient search and discovery is an absolute necessity. Discover how to design, build, and manage better search and discovery to help extract critical knowledge and business value from your data. The Enterprise Search & Discovery Conference is now in its 14th year and is the only conference dedicated to this critical business and technical challenge and opportunity. Join us as we explore how to provide transformative enterprise search and information discovery across your organization.
This year finds SharePoint undergoing major changes, with the arrival of SharePoint 2018 on-premise and Microsoft’s rapid innovation on the Office 365 platform. Whether you’ve committed to on-premise, cloud, or hybrid, the choices facing you as an enterprise business or IT leader have never been more critical. Join us as we help you evaluate where, when, and how to use SharePoint in your organization. SharePoint Symposium is designed for anyone revisiting or updating their enterprise SharePoint strategy who wants unbiased information on the platform.