VIEW RANKINGS FOR BEST COMPANIES BY PRACTICE AREA:
topseos video evaluation
Our Selection Process For
Best Live Chat Software and Tools

Last updated: September 1, 2017

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Best

Top 10 Best Live Chat Software and Tools

Best Live Chat Software and Tools - September 2017

UPWARD
TREND
DOWNWARD
TREND
NO
CHANGE
 
 

Rank

Company Name

Year
Founded

Revenue

Fulltime
Employees

Active
Clients

Client
Retention
Rate

Pricing

Major Clients

Other Core
Services

Accuracy

Efficiency

GUI Interface

Software Features

Support

Overall Score

0
100
 
G
VG
E
 

Change in Rank

Leaders

1

Bruce Clay

Simi Valley, California

Bruce Clay
866-517-1900
More info

Visit Website

1996

$3 million - $5 million

36

60

90%

M

FaceBook, Sportsmans Guide, LL Bean, Century21,

 

100

 

100

 

100

 

100

 

100

100%

NC

 

2

Zopim

USA Division

Yang Bin
More info

Visit Website

2006

$5 million - $10 million

150

6000+

90%

M

Confidential.

 

99

 

98

 

100

 

99

 

100

99.2%
Increased +3

+3

 

3

VirtualSpirits

USA Division

Nathan Bajrach
+972-775457540
More info

Visit Website

2007

$3 million - $5 million

126

300

85%

H

Available upon request.

 

99

 

97

 

99

 

98

 

100

98.6%
Increased +5

+5

 
Strong Performers

4

DeskMoz

USA Division

Ashish Biyani
1-800-780-3201
More info

Visit Website

2005

$1 million - $3 million

120+

200+

95%

M

Confidential.

 

100

 

98

 

99

 

98

 

96

98.2%
Increased +2

+2

 

5

tawk.to ltd.

USA Division

Robert
+30 2510834031
More info

Visit Website

2008

$5 million - $10 million

150+

800+

91%

M

Sheraton Hotels & Resorts, Hyundai, Pizza Hut, Mercedes-Benz, Chevrolet

 

96

 

99

 

98

 

99

 

97

97.8%
Decreased -2

-2

 

6

Olark

San Francisco, California

Ben Congleton
888-959-4408
More info

Visit Website

2009

Above $10 million

200+

48000

80%

L

pagerduty , shipping easy , front , Casper , WordPress.com

 

96

 

98

 

97

 

99

 

97

97.4%
Increased +1

+1

 
Contenders

7

HelpOnClick

San Jose, California

Neran Ashkenazi
408-600-2671
More info

Visit Website

2004

Above $10 million

460

1200+

92%

L

Confidential.

 

97

 

98

 

96

 

95

 

98

96.8%
Decreased -5

-5

 

8

SnapEngage

Boulder, Colorado

Jerome Breche
303-647-9222
More info

Visit Website

2007

$5 million - $10 million

50+

1000+

90%

H

weebly , SendGrid , ExactTarget , hootsuite , Sotheby's

 

96

 

97

 

96

 

98

 

14

80.2%
Increased +2

+2

 

9

LiveChat

Boston, Massachusetts

Mariusz Cieply
617-275-2400
More info

Visit Website

2005

Above $10 million

60+

1500

80%

M

Tele2 , mediatemple , Roku , Warby Parker

 

95

 

95

 

97

 

94

 

96

95.4%

NC

 

10

123ChatAgents

USA Division

Rishi Modi
+91-2228574141
More info

Visit Website

2006

$1 million - $3 million

100+

325

97%

L

Confidential.

 

94

 

96

 

95

 

94

 

96

95%
Decreased -6

-6

 
Evaluation Criteria: Best Live Chat Software and Tools
Accuracy Accuracy of Information
Efficiency Efficient Internal Processes
GUI Interface Easy to Use Interface
Software Features Variety of Features
Support Ease of Accessing Support
 
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