VIEW RANKINGS FOR BEST COMPANIES BY PRACTICE AREA:
Services
Our Selection Process For
Best Live Chat Software and Tools
Best

Top 10 Best Live Chat Software and Tools

Best Live Chat Software and Tools - July 2019

Rank

Company Name

Year
Founded

Revenue

Fulltime
Employees

Active
Clients

Client
Retention
Rate

Pricing

Major Clients

Other Core
Services

Accuracy

Accuracy

Efficiency

Efficiency

GUI Interface

GUI Interface

Software Features

Software Features

Support

Support

Overall Score

0
100
 
G
VG
E
 

Change in Rank

SnapEngage SnapEngage
Talk to a Representative: 303-647-9222
Service Offerings:
Key Facts For SnapEngage
  • Major Clients:
    weebly , SendGrid , ExactTarget , hootsuite , Sotheby's
  • Year Founded:
    2007
  • Fulltime Employees:
    50+
  • Active Clients:
    1000+
  • Revenue:
    $5 million - $10 million
  • Client Retention Rate:
    90
  • Pricing:
    H
  • Website:
    snapengage.com
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Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Accuracy

Efficiency

GUI Interface

Software Features

Support

BirdEye
Talk to a Representative: 800-561-3357
Key Facts For BirdEye
  • Major Clients:
    Available Upon Request
  • Year Founded:
    2012
  • Fulltime Employees:
    100+
  • Active Clients:
    1000+
  • Revenue:
    Above $10 million
  • Client Retention Rate:
    89
  • Pricing:
    M
  • Website:
    birdeye.com
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Positive0% Write Review

 

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Neutral0% Write Review

 

Accuracy

Efficiency

GUI Interface

Software Features

Support

LiveChat LiveChat
Talk to a Representative: 617-275-2400
Service Offerings:
Key Facts For LiveChat
  • Major Clients:
    Tele2 , mediatemple , Roku , Warby Parker
  • Year Founded:
    2005
  • Fulltime Employees:
    60+
  • Active Clients:
    1500
  • Revenue:
    Above $10 million
  • Client Retention Rate:
    80
  • Pricing:
    M
  • Website:
    www.livechatinc.com
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Positive0% Write Review

 

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Accuracy

Efficiency

GUI Interface

Software Features

Support

Olark Olark
Talk to a Representative: 888-959-4408
Service Offerings:
Key Facts For Olark
  • Major Clients:
    pagerduty , shipping easy , front , Casper , WordPress.com
  • Year Founded:
    2009
  • Fulltime Employees:
    200+
  • Active Clients:
    48000
  • Revenue:
    Above $10 million
  • Client Retention Rate:
    80
  • Pricing:
    L
  • Website:
    www.olark.com
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Positive0% Write Review

 

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Accuracy

Efficiency

GUI Interface

Software Features

Support

Zopim Zopim
Talk to a Representative:
Service Offerings:
Key Facts For Zopim
  • Major Clients:
    Confidential.
  • Year Founded:
    2006
  • Fulltime Employees:
    150
  • Active Clients:
    6000+
  • Revenue:
    $5 million - $10 million
  • Client Retention Rate:
    90
  • Pricing:
    M
  • Website:
    www.zopim.com
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Positive0% Write Review

 

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Neutral0% Write Review

 

Accuracy

Efficiency

GUI Interface

Software Features

Support

VirtualSpirits VirtualSpirits
Talk to a Representative: +972-775457540
Service Offerings:
Key Facts For VirtualSpirits
  • Major Clients:
    Available upon request.
  • Year Founded:
    2007
  • Fulltime Employees:
    126
  • Active Clients:
    300
  • Revenue:
    $3 million - $5 million
  • Client Retention Rate:
    85
  • Pricing:
    H
  • Website:
    www.virtualspirits.com
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Positive0% Write Review

 

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Neutral0% Write Review

 

Accuracy

Efficiency

GUI Interface

Software Features

Support

Kayako
Talk to a Representative:
Service Offerings:
Key Facts For Kayako
  • Major Clients:
    Peugeot, FedEx, General Electric, Acer, Toshiba
  • Year Founded:
    2001
  • Fulltime Employees:
    100+
  • Active Clients:
    5000+
  • Revenue:
    Above $10 million
  • Client Retention Rate:
    98
  • Pricing:
    M
  • Website:
    www.kayako.com
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Positive0% Write Review

 

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Neutral0% Write Review

 

Accuracy

Efficiency

GUI Interface

Software Features

Support

123ChatAgents 123ChatAgents
Talk to a Representative: +91-2228574141
Service Offerings:
Key Facts For 123ChatAgents
  • Major Clients:
    Confidential.
  • Year Founded:
    2006
  • Fulltime Employees:
    100+
  • Active Clients:
    325
  • Revenue:
    $1 million - $3 million
  • Client Retention Rate:
    97
  • Pricing:
    L
  • Website:
    www.123chatagents.com
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Positive0% Write Review

 

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Accuracy

Efficiency

GUI Interface

Software Features

Support

tawk.to ltd. tawk.to ltd.
Talk to a Representative: +30 2510834031
Service Offerings:
Key Facts For tawk.to ltd.
  • Major Clients:
    Sheraton Hotels & Resorts, Hyundai, Pizza Hut, Mercedes-Benz, Chevrolet
  • Year Founded:
    2008
  • Fulltime Employees:
    150+
  • Active Clients:
    800+
  • Revenue:
    $5 million - $10 million
  • Client Retention Rate:
    91
  • Pricing:
    M
  • Website:
    www.tawk.to
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Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Accuracy

Efficiency

GUI Interface

Software Features

Support

DeskMoz DeskMoz
Talk to a Representative: 1-800-780-3201
Key Facts For DeskMoz
  • Major Clients:
    Confidential.
  • Year Founded:
    2005
  • Fulltime Employees:
    120+
  • Active Clients:
    200+
  • Revenue:
    $1 million - $3 million
  • Client Retention Rate:
    95
  • Pricing:
    M
  • Website:
    deskmoz.com
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Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Accuracy

Efficiency

GUI Interface

Software Features

Support

Evaluation Criteria: Best Live Chat Software and Tools
Accuracy
Accuracy Accuracy of Information
Live chat software is expected to present information to both the live chat agent and the web visitor in an accurate manner. During our evaluation of different live chat applications we analyze whether the client is able to provide information accurately to both parties. This is notably important for the live chat agent to give them an idea of where the visitor is coming from and what they've done on the website.
Efficiency
Efficiency Efficient Internal Processes
Efficiency is another critical aspect of our analysis to ensure that the software is designed in a way that it makes notable or repeat tasks easy to carry out to speed up the process of handling a request through the application. In some cases, our research team tests a live chat application for responsiveness and compares the UI elements between different solutions to compare for efficiency access to key features.
GUI Interface
GUI Interface Easy to Use Interface
The graphical user interface for live chat software is crucial. Having a simple-to-use interface ensures that a visitor will instantly understand how it works and can use it to their advantage while the back-end needs to be easy for an agent to understand. Our research team analyzes how information is presented to agents and how settings can be changed or updated within the interface.
Software Features
Software Features Variety of Features
Different chat agents and end users are going to have different expectations for what the live chat software is able to do. Our evaluation of live chat software focuses on ensuring that there are ample features that are commonly expected in live chat solutions and that the provider has other features either implemented or in the pipeline for future versions of the software.
Support
Support Ease of Accessing Support
Even the best software can have issues or require some assistance or training. Our evaluation of live chat software dives into the availability and quality of the support an end user or customer can expect to receive from the software developer or publisher. For live chat software, having live access to support is crucial as downtime incidents can cost them customers.
 
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