VIEW RANKINGS FOR BEST COMPANIES BY PRACTICE AREA:
Services
Our Selection Process For
Best Live Chat Software and Tools
Our Selection Process For
Best Live Chat Software and Tools

Last updated: December 1, 2021

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Best
Top 10 Best Live Chat Software and Tools

Best Live Chat Software and Tools - December 2021

Rank

Company Name

Year
Founded

Revenue

Fulltime
Employees

Active
Clients

Client
Retention
Rate

Pricing

Major Clients

Other Core
Services

Accuracy

Accuracy

Efficiency

Efficiency

GUI Interface

GUI Interface

Software Features

Software Features

Support

Support

Overall Score

0
100
 
G
VG
E
 

Change in Rank

Live Agent - Multi-channel help desk Live Agent - Multi-channel help desk
Talk to a Representative: +1-888-257-8754
Key Facts For Live Agent - Multi-channe...
  • Major Clients:
    Forbes, Airbus, Nascar
  • Year Founded:
  • Fulltime Employees:
  • Active Clients:
  • Revenue:
  • Client Retention Rate:
  • Pricing:
  • Website:
    liveagent.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Accuracy

Efficiency

GUI Interface

Software Features

Support

SnapEngage, LLC SnapEngage, LLC
Talk to a Representative: 303-647-9222
Key Facts For SnapEngage, LLC
  • Major Clients:
    weebly, SendGrid, ExactTarget, hootsuite,...
  • Year Founded:
    2007
  • Fulltime Employees:
    10 - 50
  • Active Clients:
    1000+
  • Revenue:
    $1 million - $5 million
  • Client Retention Rate:
    90
  • Pricing:
    H
  • Website:
    snapengage.com
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Positive 75.0% 3 Reviews
Customer support went above and beyond to hel...
Emma Ramirez
Positive
Best live chat ever!!!
Mia Stefania
Negative 25.0% 1 Reviews
Disappointing.
David Harvey

Accuracy

Efficiency

GUI Interface

Software Features

Support

3
2016
$3 million - $5 million
30+
100+
96
M
Stanford University, McMaster University, Canadian Blood Services

98
99
98
99
100
98.8%
NC
Comm100 Comm100
Talk to a Representative: +1 877-305-0464
Key Facts For Comm100
  • Major Clients:
    Stanford University, McMaster University,...
  • Year Founded:
  • Fulltime Employees:
  • Active Clients:
  • Revenue:
  • Client Retention Rate:
  • Pricing:
  • Website:
    comm100.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Accuracy

Efficiency

GUI Interface

Software Features

Support

Strong Performers
Chaport Live Chat Chaport Live Chat
Talk to a Representative:
Key Facts For Chaport Live Chat
  • Major Clients:
    Bloomin, Neutron Creative, The Beat, BPT,...
  • Year Founded:
  • Fulltime Employees:
  • Active Clients:
  • Revenue:
  • Client Retention Rate:
  • Pricing:
  • Website:
    chaport.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Accuracy

Efficiency

GUI Interface

Software Features

Support

5
2005
$10 million - $50 million
100 - 250
1500
80
M
Tele2, mediatemple, Roku, Warby Parker, McDonalds, Mercedes Benz, Paypal

96
98
97
98
96
97%
NC
LiveChat, Inc. LiveChat, Inc.
Talk to a Representative: 617-275-2400
Key Facts For LiveChat, Inc.
  • Major Clients:
    Tele2, mediatemple, Roku, Warby Parker, Mc...
  • Year Founded:
    2005
  • Fulltime Employees:
    100 - 250
  • Active Clients:
    1500
  • Revenue:
    $10 million - $50 million
  • Client Retention Rate:
    80
  • Pricing:
    M
  • Website:
    www.livechatinc.com
Request A Quote
Negative Review 0 Reviews
Anonymous

Accuracy

Efficiency

GUI Interface

Software Features

Support

Pure Chat Pure Chat
Talk to a Representative:
Key Facts For Pure Chat
  • Major Clients:
    Confidential
  • Year Founded:
  • Fulltime Employees:
  • Active Clients:
  • Revenue:
  • Client Retention Rate:
  • Pricing:
  • Website:
    purechat.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Accuracy

Efficiency

GUI Interface

Software Features

Support

Zendesk Zendesk
Talk to a Representative: +44 20 3355 7960
Key Facts For Zendesk
  • Major Clients:
    Siemens, Uber, Tesco, Stanleyblack & Decke...
  • Year Founded:
  • Fulltime Employees:
  • Active Clients:
  • Revenue:
  • Client Retention Rate:
  • Pricing:
  • Website:
    zendesk.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Accuracy

Efficiency

GUI Interface

Software Features

Support

Social Intents Social Intents
Talk to a Representative:
Key Facts For Social Intents
  • Major Clients:
    Confidential
  • Year Founded:
  • Fulltime Employees:
  • Active Clients:
  • Revenue:
  • Client Retention Rate:
  • Pricing:
  • Website:
    socialintents.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Accuracy

Efficiency

GUI Interface

Software Features

Support

Zoom Infotech Web Designing Company
Talk to a Representative: +1 778-899-2883
Service Offerings:
Key Facts For Zoom Infotech Web Designi...
  • Major Clients:
    Confidential
  • Year Founded:
    2012
  • Fulltime Employees:
    20+
  • Active Clients:
    10+
  • Revenue:
    $3 million - $5 million
  • Client Retention Rate:
    89
  • Pricing:
    M
  • Website:
    zoominfotech.net
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Accuracy

Efficiency

GUI Interface

Software Features

Support

ClickDesk ClickDesk
Talk to a Representative: +1 855-452-3375
Key Facts For ClickDesk
  • Major Clients:
    Manage Protect, Mirantis, Quorum, Netstock...
  • Year Founded:
  • Fulltime Employees:
  • Active Clients:
  • Revenue:
  • Client Retention Rate:
  • Pricing:
  • Website:
    clickdesk.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Accuracy

Efficiency

GUI Interface

Software Features

Support

Evaluation Criteria: Best Live Chat Software and Tools
Accuracy
Accuracy Accuracy of Information
Live chat software is expected to present information to both the live chat agent and the web visitor in an accurate manner. During our evaluation of different live chat applications we analyze whether the client is able to provide information accurately to both parties. This is notably important for the live chat agent to give them an idea of where the visitor is coming from and what they've done on the website.
Efficiency
Efficiency Efficient Internal Processes
Efficiency is another critical aspect of our analysis to ensure that the software is designed in a way that it makes notable or repeat tasks easy to carry out to speed up the process of handling a request through the application. In some cases, our research team tests a live chat application for responsiveness and compares the UI elements between different solutions to compare for efficiency access to key features.
GUI Interface
GUI Interface Easy to Use Interface
The graphical user interface for live chat software is crucial. Having a simple-to-use interface ensures that a visitor will instantly understand how it works and can use it to their advantage while the back-end needs to be easy for an agent to understand. Our research team analyzes how information is presented to agents and how settings can be changed or updated within the interface.
Software Features
Software Features Variety of Features
Different chat agents and end users are going to have different expectations for what the live chat software is able to do. Our evaluation of live chat software focuses on ensuring that there are ample features that are commonly expected in live chat solutions and that the provider has other features either implemented or in the pipeline for future versions of the software.
Support
Support Ease of Accessing Support
Even the best software can have issues or require some assistance or training. Our evaluation of live chat software dives into the availability and quality of the support an end user or customer can expect to receive from the software developer or publisher. For live chat software, having live access to support is crucial as downtime incidents can cost them customers.
 
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Our Selection Process For
Best Live Chat Software and Tools
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