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Our Selection Process For
Best Live Chat Software and Tools
Best Live Chat Software and Tools
Our Selection Process For
Best Live Chat Software and Tools
Best Live Chat Software and Tools
Best
Top 10 Best Live Chat Software and Tools
|
Rank |
Company Name |
Year |
Revenue |
Fulltime |
Active |
Client |
Pricing |
Major Clients |
Other Core |
Accuracy 
|
Efficiency
|
GUI Interface
|
Software Features
|
Support
|
Overall Score 0100GVGE |
Change in Rank |
Key Facts For LiveChat, Inc.
-
- Major Clients:
- Tele2, mediatemple, Roku, Warby Parker, Mc...
-
- Year Founded:
- 2005
-
- Fulltime Employees:
- 100 - 250
-
- Active Clients:
- 1500
-
- Revenue:
- $10 million - $50 million
-
- Client Retention Rate:
- 80
-
- Pricing:
- M
-
- Website:
- www.livechatinc.com
Key Facts For Zoom Infotech Web Designi...
-
- Major Clients:
- Confidential
-
- Year Founded:
- 2012
-
- Fulltime Employees:
- 20+
-
- Active Clients:
- 10+
-
- Revenue:
- $3 million - $5 million
-
- Client Retention Rate:
- 89
-
- Pricing:
- M
-
- Website:
- zoominfotech.net
Positive0%
Negative0%
Neutral0%
Key Facts For Zendesk
-
- Major Clients:
- Siemens, Uber, Tesco, Stanleyblack & Decke...
-
- Year Founded:
-
- Fulltime Employees:
-
- Active Clients:
-
- Revenue:
-
- Client Retention Rate:
-
- Pricing:
-
- Website:
- zendesk.com
Positive0%
Negative0%
Neutral0%
Key Facts For Comm100
-
- Major Clients:
- Stanford University, McMaster University,...
-
- Year Founded:
-
- Fulltime Employees:
-
- Active Clients:
-
- Revenue:
-
- Client Retention Rate:
-
- Pricing:
-
- Website:
- comm100.com
Positive0%
Negative0%
Neutral0%
Key Facts For ClickDesk
-
- Major Clients:
- Manage Protect, Mirantis, Quorum, Netstock...
-
- Year Founded:
-
- Fulltime Employees:
-
- Active Clients:
-
- Revenue:
-
- Client Retention Rate:
-
- Pricing:
-
- Website:
- clickdesk.com
Positive0%
Negative0%
Neutral0%
Key Facts For Pure Chat
-
- Major Clients:
- Confidential
-
- Year Founded:
-
- Fulltime Employees:
-
- Active Clients:
-
- Revenue:
-
- Client Retention Rate:
-
- Pricing:
-
- Website:
- purechat.com
Positive0%
Negative0%
Neutral0%
Key Facts For SnapEngage, LLC
-
- Major Clients:
- weebly, SendGrid, ExactTarget, hootsuite,...
-
- Year Founded:
- 2007
-
- Fulltime Employees:
- 10 - 50
-
- Active Clients:
- 1000+
-
- Revenue:
- $1 million - $5 million
-
- Client Retention Rate:
- 90
-
- Pricing:
- H
-
- Website:
- snapengage.com
Key Facts For Social Intents
-
- Major Clients:
- Confidential
-
- Year Founded:
-
- Fulltime Employees:
-
- Active Clients:
-
- Revenue:
-
- Client Retention Rate:
-
- Pricing:
-
- Website:
- socialintents.com
Positive0%
Negative0%
Neutral0%
Key Facts For Chaport Live Chat
-
- Major Clients:
- Bloomin, Neutron Creative, The Beat, BPT,...
-
- Year Founded:
-
- Fulltime Employees:
-
- Active Clients:
-
- Revenue:
-
- Client Retention Rate:
-
- Pricing:
-
- Website:
- chaport.com
Positive0%
Negative0%
Neutral0%
Key Facts For Live Agent - Multi-channe...
-
- Major Clients:
- Forbes, Airbus, Nascar
-
- Year Founded:
-
- Fulltime Employees:
-
- Active Clients:
-
- Revenue:
-
- Client Retention Rate:
-
- Pricing:
-
- Website:
- liveagent.com
Positive0%
Negative0%
Neutral0%
Evaluation Criteria: Best Live Chat Software and Tools
Accuracy
Accuracy of Information
Live chat software is expected to present information to both the live chat agent and the web visitor in an accurate manner. During our evaluation of different live chat applications we analyze whether the client is able to provide information accurately to both parties. This is notably important for the live chat agent to give them an idea of where the visitor is coming from and what they've done on the website.
Efficiency
Efficient Internal Processes
Efficiency is another critical aspect of our analysis to ensure that the software is designed in a way that it makes notable or repeat tasks easy to carry out to speed up the process of handling a request through the application. In some cases, our research team tests a live chat application for responsiveness and compares the UI elements between different solutions to compare for efficiency access to key features.
GUI Interface
Easy to Use Interface
The graphical user interface for live chat software is crucial. Having a simple-to-use interface ensures that a visitor will instantly understand how it works and can use it to their advantage while the back-end needs to be easy for an agent to understand. Our research team analyzes how information is presented to agents and how settings can be changed or updated within the interface.
Software Features
Variety of Features
Different chat agents and end users are going to have different expectations for what the live chat software is able to do. Our evaluation of live chat software focuses on ensuring that there are ample features that are commonly expected in live chat solutions and that the provider has other features either implemented or in the pipeline for future versions of the software.
Support
Ease of Accessing Support
Even the best software can have issues or require some assistance or training. Our evaluation of live chat software dives into the availability and quality of the support an end user or customer can expect to receive from the software developer or publisher. For live chat software, having live access to support is crucial as downtime incidents can cost them customers.
