VIEW RANKINGS FOR BEST COMPANIES BY PRACTICE AREA:
Our Selection Process For
Best Call Tracking Software

Last updated: December 1, 2018

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Best

Top 10 Call Tracking Software

Best Call Tracking Software - December 2018

Rank

Company Name

Year
Founded

Revenue

Fulltime
Employees

Active
Clients

Client
Retention
Rate

Pricing

Major Clients

Other Core
Services

GUI Interface

GUI Interface

Ease of Integration

Ease of Integration

Software Features

Software Features

Reporting Methods

Reporting Methods

Support

Support

Overall Score

0
100
 
G
VG
E
 

Change in Rank

Acquisio Acquisio
Talk to a Representative: 450-465-2631
Key Facts For Acquisio
  • Major Clients:
    PhD, Yellow Pages Group, iProspect, SEER..
  • Year Founded:
    2003
  • Fulltime Employees:
    57
  • Active Clients:
    300
  • Revenue:
    Above $10 million
  • Client Retention Rate:
    90%
  • Pricing:
    H
  • Website:
    www.acquisio.com
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Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

GUI Interface

Ease of Integration

Software Features

Reporting Methods

Support

CallRail CallRail
Talk to a Representative: 877-478-8715
Key Facts For CallRail
  • Major Clients:
    Dupont Registry, Duke Medicine, Kauffman..
  • Year Founded:
    2011
  • Fulltime Employees:
    105
  • Active Clients:
    60,000+
  • Revenue:
    Above $10 million
  • Client Retention Rate:
    98%
  • Pricing:
    L
  • Website:
    www.callrail.com
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Reviews (1)
Positive Review 1 Reviews
Easy setup, & most powerful call tracking for local SEO
I've used CallRail for years for my growth consulting firm. All my clients love it and it's super easy to set up. I use it mainly to track performance from local search & SEO efforts but also have used it for franchise locations that do…
Mark Sullivan

GUI Interface

Ease of Integration

Software Features

Reporting Methods

Support

Convirza Convirza
Talk to a Representative: 855-889-3939
Key Facts For Convirza
  • Major Clients:
    Pilkington, Courtyard Marriott, Kaiser P..
  • Year Founded:
    2009
  • Fulltime Employees:
    43
  • Active Clients:
    150+
  • Revenue:
    $3 million - $5 million
  • Client Retention Rate:
    98%
  • Pricing:
    M
  • Website:
    www.convirza.com
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Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

GUI Interface

Ease of Integration

Software Features

Reporting Methods

Support

Analytic Call Tracking Analytic Call Tracking
Talk to a Representative: 561-841-1832
Service Offerings:
Key Facts For Analytic Call Tracking
  • Major Clients:
    Available upon request.
  • Year Founded:
    2012
  • Fulltime Employees:
    120
  • Active Clients:
    3,800+
  • Revenue:
    $3 million - $5 million
  • Client Retention Rate:
    98%
  • Pricing:
    L
  • Website:
    analyticcalltracking.com
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Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

GUI Interface

Ease of Integration

Software Features

Reporting Methods

Support

Call Source Call Source
Talk to a Representative: 877-225-5768
Service Offerings:
Key Facts For Call Source
  • Major Clients:
    Available upon request.
  • Year Founded:
    1996
  • Fulltime Employees:
    140
  • Active Clients:
    2,000+
  • Revenue:
    Above $10 million
  • Client Retention Rate:
    95%
  • Pricing:
    M
  • Website:
    www.callsource.com
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Reviews (1)
Positive Review 1 Reviews
Best Call Tracking Customer Service yet.
I run a small marketing company out of California and have been doing business with Call Source for over 3 years. I used many other call tracking companies like Call Revu because they were cheap but they did not have the same customer care like…
Tristin Esfandiari

GUI Interface

Ease of Integration

Software Features

Reporting Methods

Support

Dial800 Dial800
Talk to a Representative: 800-564-8685
Key Facts For Dial800
  • Major Clients:
    TimeWarner, Blue Man Group, Curves, Rose..
  • Year Founded:
    1996
  • Fulltime Employees:
    26
  • Active Clients:
    100+
  • Revenue:
    $3 million - $5 million
  • Client Retention Rate:
    87%
  • Pricing:
    H
  • Website:
    www.dial800.com
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Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

GUI Interface

Ease of Integration

Software Features

Reporting Methods

Support

CallFire CallFire
Talk to a Representative: 877-897-3473
Service Offerings:
Key Facts For CallFire
  • Major Clients:
    Allstate Insurance, Democracy for Americ..
  • Year Founded:
    2004
  • Fulltime Employees:
    38
  • Active Clients:
    100+
  • Revenue:
    Above $10 million
  • Client Retention Rate:
    85%
  • Pricing:
    L
  • Website:
    www.callfire.com
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Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

GUI Interface

Ease of Integration

Software Features

Reporting Methods

Support

Outleads Outleads
Talk to a Representative: 877-268-1389
Key Facts For Outleads
  • Major Clients:
    Constant Contact, iContact, GetResponse,..
  • Year Founded:
    2013
  • Fulltime Employees:
    16
  • Active Clients:
    65
  • Revenue:
    $250,000 - $1 million
  • Client Retention Rate:
    90%
  • Pricing:
    L
  • Website:
    www.outleads.com
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Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

GUI Interface

Ease of Integration

Software Features

Reporting Methods

Support

Marchex Marchex
Talk to a Representative: 800-840-1012
Key Facts For Marchex
  • Major Clients:
    razorfish, Carnival, Travel Zoo, reprise..
  • Year Founded:
    2003
  • Fulltime Employees:
    400
  • Active Clients:
    1000+
  • Revenue:
    $5 million - $10 million
  • Client Retention Rate:
    84%
  • Pricing:
    M
  • Website:
    www.marchex.com
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Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

GUI Interface

Ease of Integration

Software Features

Reporting Methods

Support

AvidTrak AvidTrak
Talk to a Representative: 888-592-2921
Key Facts For AvidTrak
  • Major Clients:
    Confidential.
  • Year Founded:
    2007
  • Fulltime Employees:
    43
  • Active Clients:
    150+
  • Revenue:
    $5 million - $10 million
  • Client Retention Rate:
    95%
  • Pricing:
    L
  • Website:
    www.avidtrak.com
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Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

GUI Interface

Ease of Integration

Software Features

Reporting Methods

Support

Evaluation Criteria: Best Call Tracking Software
GUI Interface Easy to Use Interface

When evaluating call tracking software, our research team spends time comparing the graphical user interfaces of each piece of software. Our approach to analyzing the GUI involves testing various functions to determine whether the interface adds to or subtracts from the overall experience. Management should be easy to use and contain intuitive aspects which provide different levels of control.

Ease of Integration Quick and Easy Integration

One of the most important aspects of analyzing call tracking software solutions is analyzing the amount of time and effort required by the end client to implement the call tracking solutions into their day-to-day business operations. Whether it be integrating specific phone numbers into advertising campaigns or inserting tracking codes into specific pages, our analysis focuses on ensuring the vendor makes this process simple.

Software Features Variety of Features

Our analysis also spans various software features which range from the tracking and statistical features to the ability to segment specific types of calls to different agents. We analyze the proprietary features in addition to how different software solutions implement the same features differently. By ensuring the software maintains a quality and usable feature set, call tracking software vendors provide their clients with a solid experience.

Reporting Methods In-Depth Reports & Metrics

Having access to comprehensive reports on the success of different advertising campaigns from the perspective of inbound calls is crucial to the use of call tracking solutions. Our analysis discerns the useful statistics included in a report from information which may be deceiving or otherwise useless to the end user. We ensure the vendors we recommend provide their users with useful information and statistics at a glance.

Support Quickly Responds to Clients

Another critical element of our analysis delves into the support practices and capabilities of each software vendor. Having access to support at all times for issues relating to the use of back end services or the actual call tracking and forwarding ensures the vendor will be on top of any issues which may arise during their use of the service. Technical and customer support should be available in a timely manner to resolve issues.

 
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