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Services
Our Selection Process For
Best Call Tracking Software
Our Selection Process For
Best Call Tracking Software

Best
Top 10 Call Tracking Software

Best Call Tracking Software - May 2022

Rank

Company Name

Year
Founded

Revenue

Fulltime
Employees

Active
Clients

Client
Retention
Rate

Pricing

Major Clients

Other Core
Services

GUI Interface

GUI Interface

Ease of Integration

Ease of Integration

Software Features

Software Features

Reporting Methods

Reporting Methods

Support

Support

Overall Score

0
100
 
G
VG
E
 

Change in Rank

Leaders
CallTrackingMetrics, LLC CallTrackingMetrics, LLC
Talk to a Representative: 213-986-2488
Service Offerings:
Key Facts For CallTrackingMetrics, LLC
  • Major Clients:
    Griswold Home Care, SearchKings, Toshiba,...
  • Year Founded:
    2009
  • Fulltime Employees:
    10 - 50
  • Active Clients:
    20,000+
  • Revenue:
    $1 million - $5 million
  • Client Retention Rate:
    99
  • Pricing:
    M
  • Website:
    calltrackingmetrics.com
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Reviews (16)
Positive 75.0% 12 Reviews
Nothing but great things to say about Call Tr...
Dusty Haws
Positive
Awesome service. We use Call Tracking Metrics...
David Bosley
Negative 25.0% 4 Reviews
Tried the tracking software with several clie...
Paul Gosselin

GUI Interface

Ease of Integration

Software Features

Reporting Methods

Support

Ringba Ringba
Talk to a Representative: (800) 824-5000
Key Facts For Ringba
  • Major Clients:
    Confidential
  • Year Founded:
  • Fulltime Employees:
  • Active Clients:
  • Revenue:
  • Client Retention Rate:
  • Pricing:
  • Website:
    ringba.com
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Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

GUI Interface

Ease of Integration

Software Features

Reporting Methods

Support

CallRail, Inc. CallRail, Inc.
Talk to a Representative: 888-820-0574
Key Facts For CallRail, Inc.
  • Major Clients:
    Dupont Registry, Duke Medicine, Kauffman T...
  • Year Founded:
    2011
  • Fulltime Employees:
    100 - 250
  • Active Clients:
    60,000+
  • Revenue:
    $10 million - $50 million
  • Client Retention Rate:
    98
  • Pricing:
    L
  • Website:
    www.callrail.com
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Reviews (22)
Positive 77.3% 17 Reviews
Great place to go:)
Joshua Thomason
Negative 18.2% 4 Reviews
Things seem to be going from good, to bad, to...
Steven Long
Neutral 4.5% 1 Reviews
Great product..... just when I had an issue,...
Lucian Moon

GUI Interface

Ease of Integration

Software Features

Reporting Methods

Support

Phonexa
Talk to a Representative: +1 844-746-6392
Key Facts For Phonexa
  • Major Clients:
    Confidential
  • Year Founded:
  • Fulltime Employees:
  • Active Clients:
  • Revenue:
  • Client Retention Rate:
  • Pricing:
  • Website:
    phonexa.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

GUI Interface

Ease of Integration

Software Features

Reporting Methods

Support

Invoca, Inc Invoca, Inc
Talk to a Representative: 855-900-6734
Key Facts For Invoca, Inc
  • Major Clients:
    BBQ Guys, Blue Cross Blue Shield, Open Tab...
  • Year Founded:
    2016
  • Fulltime Employees:
    100 - 250
  • Active Clients:
    20+
  • Revenue:
    $10 million - $50 million
  • Client Retention Rate:
    82
  • Pricing:
    M
  • Website:
    www.invoca.com
Request A Quote
Negative Review 1 Reviews
Anonymous
Negative Review
Anonymous

GUI Interface

Ease of Integration

Software Features

Reporting Methods

Support

Vonage
Talk to a Representative: +1 844-365-9460
Key Facts For Vonage
  • Major Clients:
    Confidential
  • Year Founded:
  • Fulltime Employees:
  • Active Clients:
  • Revenue:
  • Client Retention Rate:
  • Pricing:
  • Website:
    vonage.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

GUI Interface

Ease of Integration

Software Features

Reporting Methods

Support

Infinity Tracking, Ltd.
Talk to a Representative: 443-892-2600
Key Facts For Infinity Tracking, Ltd.
  • Major Clients:
    Mazda, Sky, TUI Group, British Gas
  • Year Founded:
  • Fulltime Employees:
    100 - 250
  • Active Clients:
  • Revenue:
    $10 million - $50 million
  • Client Retention Rate:
  • Pricing:
  • Website:
    infinity.co
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

GUI Interface

Ease of Integration

Software Features

Reporting Methods

Support

8
2003
$100 million - $250 million
250 - 500
1000+
84
M
razorfish, Carnival, Travel Zoo, reprisemedia, double click, Carrier, Indeed, Lending Tree, Central Restaurant Products
97
94
95
95
95
95.2%
NC
Marchex Marchex
Talk to a Representative: 800-840-1012
Key Facts For Marchex
  • Major Clients:
    razorfish, Carnival, Travel Zoo, repriseme...
  • Year Founded:
    2003
  • Fulltime Employees:
    250 - 500
  • Active Clients:
    1000+
  • Revenue:
    $100 million - $250 million
  • Client Retention Rate:
    84
  • Pricing:
    M
  • Website:
    www.marchex.com
Request A Quote
Negative Review 0 Reviews
Anonymous

GUI Interface

Ease of Integration

Software Features

Reporting Methods

Support

Revenue.io
Talk to a Representative: +1 855-764-7766
Key Facts For Revenue.io
  • Major Clients:
    Cvent, Twilio, Build A Sign, Rich Uncles
  • Year Founded:
  • Fulltime Employees:
  • Active Clients:
  • Revenue:
  • Client Retention Rate:
  • Pricing:
  • Website:
    www.revenue.io
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

GUI Interface

Ease of Integration

Software Features

Reporting Methods

Support

Dial800 Dial800
Talk to a Representative: 800-700-1987
Service Offerings:
Key Facts For Dial800
  • Major Clients:
    TimeWarner, Blue Man Group, Curves, Rosett...
  • Year Founded:
    1996
  • Fulltime Employees:
    10 - 50
  • Active Clients:
    100+
  • Revenue:
    $1 million - $5 million
  • Client Retention Rate:
    87
  • Pricing:
    H
  • Website:
    www.dial800.com
Request A Quote
Negative Review 1 Reviews
Anonymous
Negative Review
Anonymous

GUI Interface

Ease of Integration

Software Features

Reporting Methods

Support

Evaluation Criteria: Best Call Tracking Software
GUI Interface
GUI Interface Easy to Use Interface
When evaluating call tracking software, our research team spends time comparing the graphical user interfaces of each piece of software. Our approach to analyzing the GUI involves testing various functions to determine whether the interface adds to or subtracts from the overall experience. Management should be easy to use and contain intuitive aspects which provide different levels of control.
Ease of Integration
Ease of Integration Quick and Easy Integration
One of the most important aspects of analyzing call tracking software solutions is analyzing the amount of time and effort required by the end client to implement the call tracking solutions into their day-to-day business operations. Whether it be integrating specific phone numbers into advertising campaigns or inserting tracking codes into specific pages, our analysis focuses on ensuring the vendor makes this process simple.
Software Features
Software Features Variety of Features
Our analysis also spans various software features which range from the tracking and statistical features to the ability to segment specific types of calls to different agents. We analyze the proprietary features in addition to how different software solutions implement the same features differently. By ensuring the software maintains a quality and usable feature set, call tracking software vendors provide their clients with a solid experience.
Reporting Methods
Reporting Methods In-Depth Reports & Metrics
Having access to comprehensive reports on the success of different advertising campaigns from the perspective of inbound calls is crucial to the use of call tracking solutions. Our analysis discerns the useful statistics included in a report from information which may be deceiving or otherwise useless to the end user. We ensure the vendors we recommend provide their users with useful information and statistics at a glance.
Support
Support Quickly Responds to Clients
Another critical element of our analysis delves into the support practices and capabilities of each software vendor. Having access to support at all times for issues relating to the use of back end services or the actual call tracking and forwarding ensures the vendor will be on top of any issues which may arise during their use of the service. Technical and customer support should be available in a timely manner to resolve issues.
 
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Our Selection Process For
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