VIEW RANKINGS FOR BEST COMPANIES BY PRACTICE AREA:
Services
Our Selection Process For
Best Review Management Software
Our Selection Process For
Best Review Management Software

Last updated: November 1, 2021

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Best
Top 10 Best Review Management Software

Best Review Management Software - November 2021

Rank

Company Name

Year
Founded

Revenue

Fulltime
Employees

Active
Clients

Client
Retention
Rate

Pricing

Major Clients

Other Core
Services

Usability

Usability

Features

Features

Accuracy

Accuracy

Stability

Stability

Support

Support

Overall Score

0
100
 
G
VG
E
 

Change in Rank

BirdEye, Inc. BirdEye, Inc.
Talk to a Representative: 800-561-3357
Key Facts For BirdEye, Inc.
  • Major Clients:
    Available Upon Request, Harley Davidson, E...
  • Year Founded:
    2012
  • Fulltime Employees:
    100 - 250
  • Active Clients:
    1000+
  • Revenue:
    $10 million - $50 million
  • Client Retention Rate:
    89
  • Pricing:
    M
  • Website:
    birdeye.com
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Reviews (100)
Positive 93.0% 93 Reviews
Birdeye is an Amazing service and their suppo...
Jon Walden
Negative 5.0% 5 Reviews
The service is overrated. They will send rev...
Ravi Bhindi
Neutral 2.0% 2 Reviews
HORRIBLE CUSTOMER SERVICE! This system used...
Chris Fin

Usability

Features

Accuracy

Stability

Support

Secure Online Reputation Secure Online Reputation
Talk to a Representative: +1-646-844-2774
Service Offerings:
Key Facts For Secure Online Reputation
  • Major Clients:
    , Banner Health, Westfield, Bosley, BMW
  • Year Founded:
  • Fulltime Employees:
  • Active Clients:
  • Revenue:
  • Client Retention Rate:
  • Pricing:
  • Website:
    secureonlinereputation.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Grab Your Reviews Grab Your Reviews
Talk to a Representative:
Key Facts For Grab Your Reviews
  • Major Clients:
    Confidential
  • Year Founded:
  • Fulltime Employees:
  • Active Clients:
  • Revenue:
  • Client Retention Rate:
  • Pricing:
  • Website:
    grabyourreviews.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Score My Reviews Score My Reviews
Talk to a Representative: +1 888-236-0508
Key Facts For Score My Reviews
  • Major Clients:
    Trip Advisor, Angies List, Home Advisor
  • Year Founded:
  • Fulltime Employees:
  • Active Clients:
  • Revenue:
  • Client Retention Rate:
  • Pricing:
  • Website:
    scoremyreviews.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Accuracy

Stability

Support

reviews.io
Talk to a Representative: +1 714-307-2181
Key Facts For reviews.io
  • Major Clients:
    Tom & Teddy, Comfort Works, Facetheory, Ap...
  • Year Founded:
    2015
  • Fulltime Employees:
    1 - 10
  • Active Clients:
    20+
  • Revenue:
    Est. $1 Million
  • Client Retention Rate:
    81
  • Pricing:
    M
  • Website:
    www.reviews.io
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Chatmeter Chatmeter
Talk to a Representative:
Key Facts For Chatmeter
  • Major Clients:
    Earls, Hines, Village Green
  • Year Founded:
  • Fulltime Employees:
  • Active Clients:
  • Revenue:
  • Client Retention Rate:
  • Pricing:
  • Website:
    chatmeter.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Podium Podium
Talk to a Representative: 833-276-3486
Key Facts For Podium
  • Major Clients:
    Available upon request
  • Year Founded:
    2014
  • Fulltime Employees:
    250+
  • Active Clients:
    15000+
  • Revenue:
    Unknown
  • Client Retention Rate:
    98
  • Pricing:
    M
  • Website:
    www.podium.com
Request A Quote
Reviews (11)
Positive Review 11 Reviews
My business has been using Podium for two yea...
Kelsey Lambdin
Positive Review
We use Podium for my job and they have always...
Kenyon Snow
Positive Review
Great experience. Thanks Podium!
Anna Huckabee

Usability

Features

Accuracy

Stability

Support

Yext, Inc Yext, Inc
Talk to a Representative: 1 (888) 444-2988
Key Facts For Yext, Inc
  • Major Clients:
    BloombergTV, On Demand, Bay Area Concrete
  • Year Founded:
    2006
  • Fulltime Employees:
    500 - 1,000
  • Active Clients:
    200+
  • Revenue:
    $250 million - $500 million
  • Client Retention Rate:
    89
  • Pricing:
    L
  • Website:
    www.yext.com
Request A Quote
Reviews (100)
Positive 70.0% 70 Reviews
Wish can be part of this community
Aqeel al saedi
Positive
This is a fun location
Dimeji Omikunle
Negative 30.0% 30 Reviews
YEXT bologna!See their response to LM Smoakā€™s...
Brian Lafrenier

Usability

Features

Accuracy

Stability

Support

Get More Reviews
Talk to a Representative: (888) 979-2379
Key Facts For Get More Reviews
  • Major Clients:
    , Hertz, Dollar Car Central, Thrifty Car R...
  • Year Founded:
  • Fulltime Employees:
  • Active Clients:
  • Revenue:
  • Client Retention Rate:
  • Pricing:
  • Website:
    getmorereviews.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Accuracy

Stability

Support

ReviewTrackers
Talk to a Representative: (866) 854-7670
Key Facts For ReviewTrackers
  • Major Clients:
    Onemain Financial, Roti, Life Storage, Ash...
  • Year Founded:
  • Fulltime Employees:
  • Active Clients:
  • Revenue:
  • Client Retention Rate:
  • Pricing:
  • Website:
    reviewtrackers.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Evaluation Criteria: Best Review Management Software
Usability
Usability Ease of Use
During our evaluation of review management software our research team analyzes the usability of the software. This involves comparing the interface to competing platforms and having different people test the software to ensure the software is easy to use. This also involves analyzing the different help files and instructions provided by the software publisher to help users solve problems with their use of the software.
Features
Features Powerful Functions
The individual features and functions of the software are analyzed to understand the value they bring to the software and how usable they are compared to competing review management software. Does the vendor have key features that other competitors have that might be considered a required feature? Do they have unique features that differentiate them from other offerings in their industry?
Accuracy
Accuracy Correct Information
The accuracy of any statistics or reports generated from the software is vital to give clients an accurate view of the status of their online reviews and reputation. We analyze the types of statistics that are gathered and served to the end user and the validity of those statistics. We analyze how the software collects information on the reviews and whether the information is cached or being updated in real-time.
Stability
Stability Minimal Downtime Incidents
Our analysis of the stability of the software involves a dive into how the software performs over a long period of time. Does the software ever go down or stop functioning properly, and if so for how long? Does the vendor performing preventative maintenance to ensure that the software will continue to work with consistent performance? What is their historical uptime and SLA?
Support
Support Easy Communication
Having a strong support team behind the software is also important for review management software. Our research team investigates the different support resources they have on their team, the online documentation that they have, and how they receive complaints or issues from their customers. Are they using software that will enable them to identify issues and resolve them quickly?
 
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Our Selection Process For
Best Review Management Software
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