VIEW RANKINGS FOR BEST COMPANIES BY PRACTICE AREA:
Our Selection Process For
Best Review Management Software
Best

Top 10 Best Review Management Software

Best Review Management Software - April 2019

Rank

Company Name

Year
Founded

Revenue

Fulltime
Employees

Active
Clients

Client
Retention
Rate

Pricing

Major Clients

Other Core
Services

Usability

Usability

Features

Features

Accuracy

Accuracy

Stability

Stability

Support

Support

Overall Score

0
100
 
G
VG
E
 

Change in Rank

Reputology
Talk to a Representative: 888-804-4324
Key Facts For Reputology
  • Major Clients:
    Hillstone, Ashley Homestore, Gold's Gym,..
  • Year Founded:
    2012
  • Fulltime Employees:
    100+
  • Active Clients:
    500+
  • Revenue:
    $5 million - $10 million
  • Client Retention Rate:
    92%
  • Pricing:
    M
  • Website:
    www.reputology.com
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Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Reputation.com Reputation.com
Talk to a Representative: 877-720-6488
Service Offerings:
Key Facts For Reputation.com
  • Major Clients:
    Confidential
  • Year Founded:
    2006
  • Fulltime Employees:
    4
  • Active Clients:
    44
  • Revenue:
    $3 million - $5 million
  • Client Retention Rate:
    78%
  • Pricing:
    M
  • Website:
    www.reputation.com
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Reviews (1)
Positive Review 1 Reviews
Easy, Reliable and Recognizable to the Consumer - Great Leveraging Tool!
In the past 10 months with Reputation.com, our business has not only been able to leverage the name of Reputation.com to help our customers post reviews but leverage other review sites and increase our business success. As an automotive dealer managing several brands, we have…
Daniel Goodwin

Usability

Features

Accuracy

Stability

Support

Trackur Trackur
Talk to a Representative: 919-816-2106
Service Offerings:
Key Facts For Trackur
  • Major Clients:
    Confidential
  • Year Founded:
    2007
  • Fulltime Employees:
    5
  • Active Clients:
    164
  • Revenue:
    $5 million - $10 million
  • Client Retention Rate:
    92%
  • Pricing:
    H
  • Website:
    www.trackur.com
Request A Quote
Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Usability

Features

Accuracy

Stability

Support

TrustPilot TrustPilot
Talk to a Representative:
Service Offerings:
Key Facts For TrustPilot
  • Major Clients:
    Confidential
  • Year Founded:
    2013
  • Fulltime Employees:
    20+
  • Active Clients:
    80+
  • Revenue:
    $3 million - $5 million
  • Client Retention Rate:
    84%
  • Pricing:
    M
  • Website:
    www.trustpilot.com
Request A Quote
Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Reputation Loop
Talk to a Representative: 866-700-9330
Key Facts For Reputation Loop
  • Major Clients:
    Available Upon Request, , , ,
  • Year Founded:
    2014
  • Fulltime Employees:
    100+
  • Active Clients:
    1000+
  • Revenue:
    $3 million - $5 million
  • Client Retention Rate:
    92%
  • Pricing:
    L
  • Website:
    www.reputationloop.com
Request A Quote
Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Marketing 360
Talk to a Representative: 800-705-0177
Key Facts For Marketing 360
  • Major Clients:
    Available Upon Request, , , ,
  • Year Founded:
    2001
  • Fulltime Employees:
    100+
  • Active Clients:
    1000+
  • Revenue:
    Above $10 million
  • Client Retention Rate:
    93%
  • Pricing:
    H
  • Website:
    www.marketing360.com
Request A Quote
Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Usability

Features

Accuracy

Stability

Support

BirdEye
Talk to a Representative: 800-561-3357
Key Facts For BirdEye
  • Major Clients:
    Available Upon Request
  • Year Founded:
    2012
  • Fulltime Employees:
    100+
  • Active Clients:
    1000+
  • Revenue:
    Above $10 million
  • Client Retention Rate:
    89%
  • Pricing:
    M
  • Website:
    birdeye.com
Request A Quote
Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Yext Yext
Talk to a Representative: 917-210-6716
Key Facts For Yext
  • Major Clients:
    BloombergTV, On Demand, Bay Area Concret..
  • Year Founded:
    2006
  • Fulltime Employees:
    3
  • Active Clients:
    200+
  • Revenue:
    $3 million - $5 million
  • Client Retention Rate:
    89%
  • Pricing:
    L
  • Website:
    www.yext.com
Request A Quote
Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Usability

Features

Accuracy

Stability

Support

BrandsEye BrandsEye
Talk to a Representative: 27-214619042
Key Facts For BrandsEye
  • Major Clients:
    Quirk eMarketing, Aqua Online, Woolworth..
  • Year Founded:
    2008
  • Fulltime Employees:
    70
  • Active Clients:
    34
  • Revenue:
    $5 million - $10 million
  • Client Retention Rate:
    83%
  • Pricing:
    H
  • Website:
    www.brandseye.com
Request A Quote
Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Salesforce ExactTarget Marketing Cloud Salesforce ExactTarget Marketing Cloud
Talk to a Representative: 415-901-7000
Key Facts For Salesforce ExactTarget Marketing Cloud
  • Major Clients:
    Scottrade, Progreive, Prime Visibility, ..
  • Year Founded:
    2004
  • Fulltime Employees:
    3
  • Active Clients:
    45
  • Revenue:
    $3 million - $5 million
  • Client Retention Rate:
    85%
  • Pricing:
    L
  • Website:
    www.salesforce.com
Request A Quote
Reviews (0)
Positive 0% Write Review

 

Negative 0% Write Review

 

Neutral 0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Evaluation Criteria: Best Review Management Software
Usability Ease of Use

During our evaluation of review management software our research team analyzes the usability of the software. This involves comparing the interface to competing platforms and having different people test the software to ensure the software is easy to use. This also involves analyzing the different help files and instructions provided by the software publisher to help users solve problems with their use of the software.

Features Powerful Functions

The individual features and functions of the software are analyzed to understand the value they bring to the software and how usable they are compared to competing review management software. Does the vendor have key features that other competitors have that might be considered a required feature? Do they have unique features that differentiate them from other offerings in their industry?

Accuracy Correct Information

The accuracy of any statistics or reports generated from the software is vital to give clients an accurate view of the status of their online reviews and reputation. We analyze the types of statistics that are gathered and served to the end user and the validity of those statistics. We analyze how the software collects information on the reviews and whether the information is cached or being updated in real-time.

Stability Minimal Downtime Incidents

Our analysis of the stability of the software involves a dive into how the software performs over a long period of time. Does the software ever go down or stop functioning properly, and if so for how long? Does the vendor performing preventative maintenance to ensure that the software will continue to work with consistent performance? What is their historical uptime and SLA?

Support Easy Communication

Having a strong support team behind the software is also important for review management software. Our research team investigates the different support resources they have on their team, the online documentation that they have, and how they receive complaints or issues from their customers. Are they using software that will enable them to identify issues and resolve them quickly?

 
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