VIEW RANKINGS FOR BEST COMPANIES BY PRACTICE AREA:
Services
Our Selection Process For
Best Review Management Software
Our Selection Process For
Best Review Management Software

Last updated: October 1, 2020

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Best
Top 10 Best Review Management Software

Best Review Management Software - October 2020

Rank

Company Name

Year
Founded

Revenue

Fulltime
Employees

Active
Clients

Client
Retention
Rate

Pricing

Major Clients

Other Core
Services

Usability

Usability

Features

Features

Accuracy

Accuracy

Stability

Stability

Support

Support

Overall Score

0
100
 
G
VG
E
 

Change in Rank

Podium Podium
Talk to a Representative: 833-276-3486
Key Facts For Podium
  • Major Clients:
    Available upon request
  • Year Founded:
    2014
  • Fulltime Employees:
    250+
  • Active Clients:
    15000+
  • Revenue:
    Unknown
  • Client Retention Rate:
    98
  • Pricing:
    M
  • Website:
    www.podium.com
Request A Quote
Reviews (11)
Positive Review 11 Reviews
Podium is a powerful tool for our business. W...
Marissa Hale
Positive Review
As a new hire, I've never felt so valued and...
Daniel Gallacher
Positive Review
Podium is an amazing platform!
Rachel Puckett

Usability

Features

Accuracy

Stability

Support

DMA | Digital Marketing Agency DMA | Digital Marketing Agency
Talk to a Representative: 800-569-2754
Key Facts For DMA
  • Major Clients:
    Jet.com, TripAdvisor.com, Kohler, Williams...
  • Year Founded:
    2002
  • Fulltime Employees:
    80+
  • Active Clients:
    500+
  • Revenue:
    Above $10 million
  • Client Retention Rate:
    96
  • Pricing:
    M
  • Website:
    www.digitalmarketingagency.com
Request A Quote
Reviews (94)
Positive Review 94 Reviews
Great servics
Great servics Great servics Great servics Gre...
Muzammil Hussain
Positive Review
Awesome Experience
5/5 You can no more anyone else after reviewi...
Krishna Murti
Positive Review
TheDigitzones
Digital Marketing is "Evergreen" career choic...
The Digizones

Usability

Features

Accuracy

Stability

Support

Spiralytics Agency Spiralytics Agency
Talk to a Representative:
Key Facts For Spiralytics Agency
  • Major Clients:
    Full Suite, Ayalaland, Enter PH, Manila Re...
  • Year Founded:
    2013
  • Fulltime Employees:
    50+
  • Active Clients:
    100+
  • Revenue:
    $2 million+
  • Client Retention Rate:
    98%
  • Pricing:
    M
  • Website:
    www.spiralyticsagency.com
Request A Quote
Reviews (23)
Positive Review 23 Reviews
Spiralytics Agency has done an amazing job fo...
Harold Weiner
Positive Review
Working with SpiralyticsAgency has been an am...
Gates Los Angeles
Positive Review
I've worked very closely with Spiralytics Age...
Luke Wale

Usability

Features

Accuracy

Stability

Support

Strong Performers
marketingagency.io marketingagency.io
Talk to a Representative: 862-229-1681
Key Facts For marketingagency.io
  • Major Clients:
    Barefoot Books, Basecamp, Dansko, Dutch Br...
  • Year Founded:
    2007
  • Fulltime Employees:
    20+
  • Active Clients:
    200+
  • Revenue:
    $5 million - $10 million
  • Client Retention Rate:
    97
  • Pricing:
    M
  • Website:
    www.marketingagency.io
Request A Quote
Reviews (23)
Positive Review 23 Reviews
Great Services
Great Services, Thanks for all of your help w...
Juneyeta Mattix
Positive Review
Great
Great servics Great servics Great servics Gre...
Muzammil Hussain
Positive Review
Great Internet Marketing Company
I am very thankful for the great work you hav...
Brandee Addison

Usability

Features

Accuracy

Stability

Support

WebMarketingAgency.com
Talk to a Representative: 415-376-5135
Key Facts For WebMarketingAgency.com
  • Major Clients:
    Our Town America, SealMaster, Crunch Fitne...
  • Year Founded:
    2009
  • Fulltime Employees:
    40+
  • Active Clients:
    300+
  • Revenue:
    $2 million - $10 million
  • Client Retention Rate:
    98
  • Pricing:
    M
  • Website:
    www.webmarketingagency.com
Request A Quote
Reviews (10)
Positive Review 10 Reviews
Great team, Amazing marketing solutions
These guys are very creative in the work they...
Evelyn Stevenson
Positive Review
Great Digital Marketing solutions
Fantastic service by the entire WMA team. If...
Joseph_Henry.lucy
Positive Review
All the digital marketing solutions you
It was a pleasant experience working with the...
josephgrossow

Usability

Features

Accuracy

Stability

Support

BrandsEye BrandsEye
Talk to a Representative: 27-214619042
Key Facts For BrandsEye
  • Major Clients:
    Quirk eMarketing, Aqua Online, Woolworths,...
  • Year Founded:
    2008
  • Fulltime Employees:
    70
  • Active Clients:
    34
  • Revenue:
    $5 million - $10 million
  • Client Retention Rate:
    83
  • Pricing:
    H
  • Website:
    www.brandseye.com
Request A Quote
Reviews (79)
Positive 93.7% 74 Reviews
Great new offer which oozes style and substan...
Steve Pette
Negative 2.5% 2 Reviews
Visited twice looking for desks. Showed us ar...
Naré Vardanyan
Neutral 3.8% 3 Reviews
Nice new co-working space but with a lot of t...
Simon Macdonald

Usability

Features

Accuracy

Stability

Support

BirdEye BirdEye
Talk to a Representative: 800-561-3357
Key Facts For BirdEye
  • Major Clients:
    Available Upon Request
  • Year Founded:
    2012
  • Fulltime Employees:
    100+
  • Active Clients:
    1000+
  • Revenue:
    Above $10 million
  • Client Retention Rate:
    89
  • Pricing:
    M
  • Website:
    birdeye.com
Request A Quote
Reviews (100)
Positive 93.0% 93 Reviews
Great experience with great results so far!
Michael Golab
Negative 5.0% 5 Reviews
Sends you an unsolicited marketing email disg...
Jesse Strickland
Neutral 2.0% 2 Reviews
HORRIBLE CUSTOMER SERVICE! This system used...
Chris Fin

Usability

Features

Accuracy

Stability

Support

Marketing 360
Talk to a Representative: 800-705-0177
Key Facts For Marketing 360
  • Major Clients:
    Available Upon Request
  • Year Founded:
    2001
  • Fulltime Employees:
    100+
  • Active Clients:
    1000+
  • Revenue:
    Above $10 million
  • Client Retention Rate:
    93
  • Pricing:
    H
  • Website:
    www.marketing360.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Salesforce ExactTarget Marketing Cloud Salesforce ExactTarget Marketing Cloud
Talk to a Representative: 415-901-7000
Service Offerings:
Key Facts For Salesforce ExactTarget Ma...
  • Major Clients:
    Scottrade, Progreive, Prime Visibility, tr...
  • Year Founded:
    2004
  • Fulltime Employees:
    3
  • Active Clients:
    45
  • Revenue:
    $3 million - $5 million
  • Client Retention Rate:
    85
  • Pricing:
    L
  • Website:
    www.salesforce.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Yext Yext
Talk to a Representative: 917-210-6716
Key Facts For Yext
  • Major Clients:
    BloombergTV, On Demand, Bay Area Concrete
  • Year Founded:
    2006
  • Fulltime Employees:
    3
  • Active Clients:
    200+
  • Revenue:
    $3 million - $5 million
  • Client Retention Rate:
    89
  • Pricing:
    L
  • Website:
    www.yext.com
Request A Quote
Reviews (100)
Positive 70.0% 70 Reviews
What an amazing business Yext is!I worked wit...
Joane Cornell
Positive
Positive experience our first year and wonder...
Linda King
Negative 30.0% 30 Reviews
Im going to have to agree with everyone else...
Dixie Normis

Usability

Features

Accuracy

Stability

Support

Evaluation Criteria: Best Review Management Software
Usability
Usability Ease of Use
During our evaluation of review management software our research team analyzes the usability of the software. This involves comparing the interface to competing platforms and having different people test the software to ensure the software is easy to use. This also involves analyzing the different help files and instructions provided by the software publisher to help users solve problems with their use of the software.
Features
Features Powerful Functions
The individual features and functions of the software are analyzed to understand the value they bring to the software and how usable they are compared to competing review management software. Does the vendor have key features that other competitors have that might be considered a required feature? Do they have unique features that differentiate them from other offerings in their industry?
Accuracy
Accuracy Correct Information
The accuracy of any statistics or reports generated from the software is vital to give clients an accurate view of the status of their online reviews and reputation. We analyze the types of statistics that are gathered and served to the end user and the validity of those statistics. We analyze how the software collects information on the reviews and whether the information is cached or being updated in real-time.
Stability
Stability Minimal Downtime Incidents
Our analysis of the stability of the software involves a dive into how the software performs over a long period of time. Does the software ever go down or stop functioning properly, and if so for how long? Does the vendor performing preventative maintenance to ensure that the software will continue to work with consistent performance? What is their historical uptime and SLA?
Support
Support Easy Communication
Having a strong support team behind the software is also important for review management software. Our research team investigates the different support resources they have on their team, the online documentation that they have, and how they receive complaints or issues from their customers. Are they using software that will enable them to identify issues and resolve them quickly?
 
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Our Selection Process For
Best Review Management Software
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