VIEW RANKINGS FOR BEST COMPANIES BY PRACTICE AREA:
Services
Our Selection Process For
Best Review Management Software
Our Selection Process For
Best Review Management Software

Best
Top 10 Best Review Management Software

Best Review Management Software - May 2021

Rank

Company Name

Year
Founded

Revenue

Fulltime
Employees

Active
Clients

Client
Retention
Rate

Pricing

Major Clients

Other Core
Services

Usability

Usability

Features

Features

Accuracy

Accuracy

Stability

Stability

Support

Support

Overall Score

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100
 
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VG
E
 

Change in Rank

Podium Podium
Talk to a Representative: 833-276-3486
Key Facts For Podium
  • Major Clients:
    Available upon request
  • Year Founded:
    2014
  • Fulltime Employees:
    250+
  • Active Clients:
    15000+
  • Revenue:
    Unknown
  • Client Retention Rate:
    98
  • Pricing:
    M
  • Website:
    www.podium.com
Request A Quote
Reviews (11)
Positive Review 11 Reviews
My business has been using Podium for two yea...
Kelsey Lambdin
Positive Review
We use Podium for my job and they have always...
Kenyon Snow
Positive Review
Great experience. Thanks Podium!
Anna Huckabee

Usability

Features

Accuracy

Stability

Support

DMA | Digital Marketing Agency DMA | Digital Marketing Agency
Talk to a Representative: 800-569-2754
Key Facts For DMA
  • Major Clients:
    Jet.com, TripAdvisor.com, Kohler, Williams...
  • Year Founded:
    2002
  • Fulltime Employees:
    80+
  • Active Clients:
    500+
  • Revenue:
    Above $10 million
  • Client Retention Rate:
    96
  • Pricing:
    M
  • Website:
    www.digitalmarketingagency.com
Request A Quote
Reviews (93)
Positive Review 93 Reviews
They did a great job for us.
They were enthusiastic about working with us...
Myra Hook
Positive Review
Our sales have exploded on Amazon.
Since we brought them on to manage our Amazon...
Larry Sawyer
Positive Review
We reached our year end goals for the first time.
Thank you William for the hard work. We look...
Richard Clopton

Usability

Features

Accuracy

Stability

Support

Arcane Marketing Arcane Marketing
Talk to a Representative: (208) 938-5988
Key Facts For Arcane Marketing
  • Major Clients:
    Idaho National Laboratories, SelectHealth,...
  • Year Founded:
    2015
  • Fulltime Employees:
    30+
  • Active Clients:
    100+
  • Revenue:
    $3 million - $5 million
  • Client Retention Rate:
    98
  • Pricing:
    L
  • Website:
    www.arcanemarketing.com
Request A Quote
Reviews (13)
Positive Review 13 Reviews
Great Services
We have been working with Nate for just over...
Sheri Hamberlin
Positive Review
I've worked with Nate at Arcane Marketing for...
Isaac Moan
Positive Review
Arcane Marketing are amazing at what they do!...
Untapped Health Fitness & Recovery .

Usability

Features

Accuracy

Stability

Support

Strong Performers
marketingagency.io marketingagency.io
Talk to a Representative: 862-229-1681
Key Facts For marketingagency.io
  • Major Clients:
    Barefoot Books, Basecamp, Dansko, Dutch Br...
  • Year Founded:
    2007
  • Fulltime Employees:
    20+
  • Active Clients:
    200+
  • Revenue:
    $5 million - $10 million
  • Client Retention Rate:
    97
  • Pricing:
    M
  • Website:
    www.marketingagency.io
Request A Quote
Reviews (23)
Positive Review 23 Reviews
Great Services
Great Services, Thanks for all of your help w...
Juneyeta Mattix
Positive Review
Great
Great servics Great servics Great servics Gre...
Muzammil Hussain
Positive Review
Been a client for 18 months and its been a fantastic
marketingagency.io delivered on what they pro...
Ruth Peronel

Usability

Features

Accuracy

Stability

Support

WebMarketingAgency.com
Talk to a Representative: 415-376-5135
Key Facts For WebMarketingAgency.com
  • Major Clients:
    Our Town America, SealMaster, Crunch Fitne...
  • Year Founded:
    2009
  • Fulltime Employees:
    40+
  • Active Clients:
    300+
  • Revenue:
    $2 million - $10 million
  • Client Retention Rate:
    98
  • Pricing:
    M
  • Website:
    www.webmarketingagency.com
Request A Quote
Reviews (10)
Positive Review 10 Reviews
Great team, Amazing marketing solutions
These guys are very creative in the work they...
Evelyn Stevenson
Positive Review
Great Digital Marketing solutions
Fantastic service by the entire WMA team. If...
Joseph_Henry.lucy
Positive Review
All the digital marketing solutions you
It was a pleasant experience working with the...
josephgrossow

Usability

Features

Accuracy

Stability

Support

Salesforce ExactTarget Marketing Cloud Salesforce ExactTarget Marketing Cloud
Talk to a Representative: 415-901-7000
Service Offerings:
Key Facts For Salesforce ExactTarget Ma...
  • Major Clients:
    Scottrade, Progreive, Prime Visibility, tr...
  • Year Founded:
    2004
  • Fulltime Employees:
    3
  • Active Clients:
    45
  • Revenue:
    $3 million - $5 million
  • Client Retention Rate:
    85
  • Pricing:
    L
  • Website:
    www.salesforce.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Accuracy

Stability

Support

BirdEye BirdEye
Talk to a Representative: 800-561-3357
Key Facts For BirdEye
  • Major Clients:
    Available Upon Request
  • Year Founded:
    2012
  • Fulltime Employees:
    100+
  • Active Clients:
    1000+
  • Revenue:
    Above $10 million
  • Client Retention Rate:
    89
  • Pricing:
    M
  • Website:
    birdeye.com
Request A Quote
Reviews (100)
Positive 93.0% 93 Reviews
Birdeye is an Amazing service and their suppo...
Jon Walden
Negative 5.0% 5 Reviews
The service is overrated. They will send rev...
Ravi Bhindi
Neutral 2.0% 2 Reviews
HORRIBLE CUSTOMER SERVICE! This system used...
Chris Fin

Usability

Features

Accuracy

Stability

Support

BrandsEye BrandsEye
Talk to a Representative: 27-214619042
Key Facts For BrandsEye
  • Major Clients:
    Quirk eMarketing, Aqua Online, Woolworths,...
  • Year Founded:
    2008
  • Fulltime Employees:
    70
  • Active Clients:
    34
  • Revenue:
    $5 million - $10 million
  • Client Retention Rate:
    83
  • Pricing:
    H
  • Website:
    www.brandseye.com
Request A Quote
Reviews (79)
Positive 93.7% 74 Reviews
Great new offer which oozes style and substan...
Steve Pette
Negative 2.5% 2 Reviews
Visited twice looking for desks. Showed us ar...
Naré Vardanyan
Neutral 3.8% 3 Reviews
Nice new co-working space but with a lot of t...
Simon Macdonald

Usability

Features

Accuracy

Stability

Support

Marketing 360
Talk to a Representative: 800-705-0177
Key Facts For Marketing 360
  • Major Clients:
    Available Upon Request
  • Year Founded:
    2001
  • Fulltime Employees:
    100+
  • Active Clients:
    1000+
  • Revenue:
    Above $10 million
  • Client Retention Rate:
    93
  • Pricing:
    H
  • Website:
    www.marketing360.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Accuracy

Stability

Support

Yext Yext
Talk to a Representative: 917-210-6716
Key Facts For Yext
  • Major Clients:
    BloombergTV, On Demand, Bay Area Concrete
  • Year Founded:
    2006
  • Fulltime Employees:
    3
  • Active Clients:
    200+
  • Revenue:
    $3 million - $5 million
  • Client Retention Rate:
    89
  • Pricing:
    L
  • Website:
    www.yext.com
Request A Quote
Reviews (100)
Positive 70.0% 70 Reviews
Wish can be part of this community
Aqeel al saedi
Positive
This is a fun location
Dimeji Omikunle
Negative 30.0% 30 Reviews
YEXT bologna!See their response to LM Smoak’s...
Brian Lafrenier

Usability

Features

Accuracy

Stability

Support

Evaluation Criteria: Best Review Management Software
Usability
Usability Ease of Use
During our evaluation of review management software our research team analyzes the usability of the software. This involves comparing the interface to competing platforms and having different people test the software to ensure the software is easy to use. This also involves analyzing the different help files and instructions provided by the software publisher to help users solve problems with their use of the software.
Features
Features Powerful Functions
The individual features and functions of the software are analyzed to understand the value they bring to the software and how usable they are compared to competing review management software. Does the vendor have key features that other competitors have that might be considered a required feature? Do they have unique features that differentiate them from other offerings in their industry?
Accuracy
Accuracy Correct Information
The accuracy of any statistics or reports generated from the software is vital to give clients an accurate view of the status of their online reviews and reputation. We analyze the types of statistics that are gathered and served to the end user and the validity of those statistics. We analyze how the software collects information on the reviews and whether the information is cached or being updated in real-time.
Stability
Stability Minimal Downtime Incidents
Our analysis of the stability of the software involves a dive into how the software performs over a long period of time. Does the software ever go down or stop functioning properly, and if so for how long? Does the vendor performing preventative maintenance to ensure that the software will continue to work with consistent performance? What is their historical uptime and SLA?
Support
Support Easy Communication
Having a strong support team behind the software is also important for review management software. Our research team investigates the different support resources they have on their team, the online documentation that they have, and how they receive complaints or issues from their customers. Are they using software that will enable them to identify issues and resolve them quickly?
 
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Our Selection Process For
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