VIEW RANKINGS FOR BEST COMPANIES BY PRACTICE AREA:
Services
Our Selection Process For
Best AI Chat Software
Our Selection Process For
Best AI Chat Software

Last updated: August 1, 2020

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Best
Top 5 AI Chat Software

Best AI Chat Software - August 2020

Rank

Company Name

Year
Founded

Revenue

Fulltime
Employees

Active
Clients

Client
Retention
Rate

Pricing

Major Clients

Other Core
Services

Usability

Usability

Features

Features

Adaptability

Adaptability

Reliability

Reliability

Reporting

Reporting

Overall Score

0
100
 
G
VG
E
 

Change in Rank

LivePerson Inc.
Talk to a Representative:
Service Offerings:
Key Facts For LivePerson Inc.
  • Major Clients:
    Confidential
  • Year Founded:
    2014
  • Fulltime Employees:
    25+
  • Active Clients:
    20+
  • Revenue:
    $1 million - $3 million
  • Client Retention Rate:
    81
  • Pricing:
    L
  • Website:
    www.liveperson.com
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Positive 83.3% 5 Reviews
Great company to work for. Really friendly en...
Tokken Kushington
Positive
Great place to work.
Erik Meyers
Negative 16.7% 1 Reviews
Liveperson is not a productive place to work...
Eswar Yadarshan

Usability

Features

Adaptability

Reliability

Reporting

Bold360ai
Talk to a Representative: 781-897-5090
Service Offerings:
Key Facts For Bold360ai
  • Major Clients:
    Intuit, The North Face, Vodafone
  • Year Founded:
    2009
  • Fulltime Employees:
    100+
  • Active Clients:
    1000+
  • Revenue:
    $5 million - $10 million
  • Client Retention Rate:
    97
  • Pricing:
    H
  • Website:
    www.bold360.com
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Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Adaptability

Reliability

Reporting

SnapEngage SnapEngage
Talk to a Representative: 303-647-9222
Service Offerings:
Key Facts For SnapEngage
  • Major Clients:
    weebly , SendGrid , ExactTarget , hootsuit...
  • Year Founded:
    2007
  • Fulltime Employees:
    50+
  • Active Clients:
    1000+
  • Revenue:
    $5 million - $10 million
  • Client Retention Rate:
    90
  • Pricing:
    H
  • Website:
    snapengage.com
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Positive 75.0% 3 Reviews
Best live chat ever!!!
Mia Stefania
Positive
Just got SnapEngage for my company website! H...
Kaeleigh Michelle
Negative 25.0% 1 Reviews
Disappointing.
David Harvey

Usability

Features

Adaptability

Reliability

Reporting

Strong Performers
HelpShift
Talk to a Representative:
Key Facts For HelpShift
  • Major Clients:
    Microsoft, Honeywell, Supercell, News Corp...
  • Year Founded:
    2011
  • Fulltime Employees:
    20+
  • Active Clients:
    200+
  • Revenue:
    $5 million - $10 million
  • Client Retention Rate:
    91
  • Pricing:
    L
  • Website:
    www.helpshift.com
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Adaptability

Reliability

Reporting

Converse.ai
Talk to a Representative: 844-324-2360
Service Offerings:
Key Facts For Converse.ai
  • Major Clients:
    Netflix, Fortune Brands, Colliers Internat...
  • Year Founded:
    2017
  • Fulltime Employees:
    50+
  • Active Clients:
    1000+
  • Revenue:
    $5 million - $10 million
  • Client Retention Rate:
    95
  • Pricing:
    M
  • Website:
    www.converse.ai
Request A Quote
Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Adaptability

Reliability

Reporting

Evaluation Criteria: Best AI Chat Software
Usability
Usability
During our evaluation of AI chat software we analyze the overall usability of the software. Is the interface designed to make design and implementation of the chat bot as easy as possible? Does it enable the client to have control over advanced elements without overwhelming them during the learning process?
Features
Features
The features and functionality of the software is another important area of analysis. This involves understanding the different features that set the AI apart from other offerings in the industry. Do they offer other ways to interact with the end user? Do they have features that other offerings are lacking?
Adaptability
Adaptability
One of the more critical aspects of the evaluation lies in the adaptability of the AI. How does the machine learning work? How long does it usually take for the AI to handle a majority of requests with an accurate response? Are visitors able to understand that they are being responded to by an AI?
Reliability
Reliability
It is important for a chat bot to be reliable in terms of uptime and performance. We analyze the resources put into place to ensure that the chat bot is always available. This also involves a look into historical statistics in terms of both downtime and reduced functionality as a result of outages.
Reporting
Reporting
How the software generates reports and statistics is also an important component of the evaluation process. We investigate how internal processes work to inform the end user in how their chats are performing, any issues that arise, and the number of leads that are generated through chat.
 
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Our Selection Process For
Best AI Chat Software
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