VIEW RANKINGS FOR BEST COMPANIES BY PRACTICE AREA:
Services
Our Selection Process For
Best AI Chat Software
Our Selection Process For
Best AI Chat Software

Best
Top 5 AI Chat Software

Best AI Chat Software - May 2022

Rank

Company Name

Year
Founded

Revenue

Fulltime
Employees

Active
Clients

Client
Retention
Rate

Pricing

Major Clients

Other Core
Services

Usability

Usability

Features

Features

Adaptability

Adaptability

Reliability

Reliability

Reporting

Reporting

Overall Score

0
100
 
G
VG
E
 

Change in Rank

Leaders
1
2015
Above $10 million
40+
100+
89
H
Sony, Dell, L'Oreal, Toyota, Adobe, Shell, United Nations, Nestle

100
100
100
100
100
100%
NC
ProProfs
Talk to a Representative: (855) 776-7763
Key Facts For ProProfs
  • Major Clients:
    Sony, Dell, L'Oreal, Toyota, Adobe, Shell,...
  • Year Founded:
  • Fulltime Employees:
  • Active Clients:
  • Revenue:
  • Client Retention Rate:
  • Pricing:
  • Website:
    www.proprofschat.com
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Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Adaptability

Reliability

Reporting

Imperson Imperson
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Key Facts For Imperson
  • Major Clients:
    Confidential
  • Year Founded:
  • Fulltime Employees:
  • Active Clients:
  • Revenue:
  • Client Retention Rate:
  • Pricing:
  • Website:
    imperson.com
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Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Adaptability

Reliability

Reporting

Botsify
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Key Facts For Botsify
  • Major Clients:
    Spotify, Toyota, WHO, UNICEF, Unilever
  • Year Founded:
  • Fulltime Employees:
  • Active Clients:
  • Revenue:
  • Client Retention Rate:
  • Pricing:
  • Website:
    botsify.com
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Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Adaptability

Reliability

Reporting

Strong Performers
4
2019
$1 million - $3 million
40+
100+
89
M
Hush Puppies, Big Guys Pizza, Outdoorsy, DocsApp, VMWare

96
98
97
99
96
97.2%
NC
MobileMonkey MobileMonkey
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Key Facts For MobileMonkey
  • Major Clients:
    Hush Puppies, Big Guys Pizza, Outdoorsy, D...
  • Year Founded:
  • Fulltime Employees:
  • Active Clients:
  • Revenue:
  • Client Retention Rate:
  • Pricing:
  • Website:
    mobilemonkey.com
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Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Adaptability

Reliability

Reporting

5
2011
Under $250,000
2 - 9
72
91
M
wynnglobal, Fairview, healthtravellatvia, countrywideconcepts, yarratennis, qmaxpumping,

96
97
96
98
14
80.2%
NC
Devtron Genesis Devtron Genesis
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Key Facts For Devtron Genesis
  • Major Clients:
    wynnglobal, Fairview, healthtravellatvia,...
  • Year Founded:
    2011
  • Fulltime Employees:
    2 - 9
  • Active Clients:
    72
  • Revenue:
    Under $250,000
  • Client Retention Rate:
    91
  • Pricing:
    M
  • Website:
    devtrongenesys.com
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Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Usability

Features

Adaptability

Reliability

Reporting

Evaluation Criteria: Best AI Chat Software
Usability
Usability
During our evaluation of AI chat software we analyze the overall usability of the software. Is the interface designed to make design and implementation of the chat bot as easy as possible? Does it enable the client to have control over advanced elements without overwhelming them during the learning process?
Features
Features
The features and functionality of the software is another important area of analysis. This involves understanding the different features that set the AI apart from other offerings in the industry. Do they offer other ways to interact with the end user? Do they have features that other offerings are lacking?
Adaptability
Adaptability
One of the more critical aspects of the evaluation lies in the adaptability of the AI. How does the machine learning work? How long does it usually take for the AI to handle a majority of requests with an accurate response? Are visitors able to understand that they are being responded to by an AI?
Reliability
Reliability
It is important for a chat bot to be reliable in terms of uptime and performance. We analyze the resources put into place to ensure that the chat bot is always available. This also involves a look into historical statistics in terms of both downtime and reduced functionality as a result of outages.
Reporting
Reporting
How the software generates reports and statistics is also an important component of the evaluation process. We investigate how internal processes work to inform the end user in how their chats are performing, any issues that arise, and the number of leads that are generated through chat.
 
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Our Selection Process For
Best AI Chat Software
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