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Nov 28, 2011 Customer Segmentation & Churn Management Organised byTelecoms IQ London, London
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Nov 28, 2011



Dec 01, 2011


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Customer Segmentation & Churn Management Organised byTelecoms IQ

Visibility Magazine  and members receive a 10% discount off the standard rate to attend!

Your customer data is a key differentiator over your competitors but are you making the best use of it and leveraging your segmentation to radically improve the customer experience and reduce churn?

Telecoms IQ's Customer Segmentation and Churn Management event is an unmissable opportunity to learn from 15 cutting-edge operator case studies led by departmental heads and directors. Find out first-hand how to optimise your segmentation strategies and develop highly relevant campaigns to reduce churn, increase customer satisfaction and maximise ARPU.

Download your Customer Segmentation & Churn Management programme to find out more.

Book your place today and be inspired by case studies from across the UK, Europe and Middle East, including:

- Learn how Telefónica O2 UK have developed an award-winning staff engagement programme that has radically improved the delivery of their customer experience KPIs and reduced churn

- Explore how BT are building brand affinity and enhancing their retention communications to dramatically reduce churn

- Understand how Turkcell are leveraging behavioural segmentation and micro-segmentation to significantly increase ARPU

- Discover how Telekom Serbia have developed effective customer loyalty programmes on a limited budget

- Hear how Etisalat have introduced a new range of targeted segment offerings to dramatically improve customer retention rates

- Examine how Virgin Mobile are optimising their segmentation strategies and maximising customer lifetime value within their prepaid customer base

Visit the Customer Segmentation & Churn Management conference media centre now to download your exclusive articles and reports

For further information and to secure your exclusive Visibility Magazine  and member 10% discount call + 44 (0) 20 7368 9737, email: or download your Customer Segmentation & Churn Management programme. Please quote your priority code in all correspondence: MP_SEG_BA Everywhere!

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