• Major Clients: Griswold Home Care, SearchKings, Toshiba, The Goddard School, ServiceMaster
  • Year Founded: 2009
  • Fulltime Employees: 15
  • Active Clients: 20,000+
  • Client Retention Rate: 99%

Key People at CallTrackingMetrics

Todd Fisher - CEO
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Laure Fisher - COO
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Merry Keane - Account Manager
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About - CallTrackingMetrics

CallTrackingMetrics provides you the routing, reporting, and management tools to optimize your marketing campaigns and contact center processes. Know which ads are working, which agents are performing, and make the most of every call.

CallTrackingMetrics helps advertising agencies and businesses track which advertising sources are converting into phone calls. CallTrackingMetrics provides a full service call tracking and cloud-based contact center management solution allowing companies to understand what’s driving phone calls and conversions in their business. With over 20,000 customers in 30 countries worldwide, CallTrackingMetrics has gained much of its popularity for excellent customer service, easy-to-use software, and the ability to integrate with major services such as Google Analytics, AdWords, CAKE, Salesforce, Optimizely, and WordPress.

Core Service Call Tracking Software

Call Tracking Service For PPC, SEO and Offline Campaigns

We provide all the information you need, from the granular detail about each caller to the high level reporting about your campaigns. Make the most of every conversation and dramatically increase the ROI of your advertising budget.

Allocate tracking numbers to every advertising channel so that you can prioritize the campaigns that are performing.

Call Tracking for Online Channels

-Google AdWords
– Google Organic
– Social media
– Angie’s List
– Yelp
– Craigslist
– Bing Organic and Paid

Call Tracking for Offline Channels

– TV commercials
– Radio ads
– Billboards
– Flyers
– Yard signs
– Banners
– Print ads

Secondary Service Performance Tools

Call Tracking Service Providing Real Time Reporting

Know exactly which campaigns are working and what is happening in your call center so that you can respond quickly to issues and keep your eyes on the performance of your organization.

Integrate with your other systems so that everyone has the information they need, where they need it.

CallTrackingMetrics provides the only call tracking software that blends your marketing campaign and contact center performance reporting into one tool, allowing for a complete view of what’s generating calls and what’s happening with calls once your agents have them.

Your call data is rolled up into an array of different reports that are easy to navigate and understand. They are all exportable, filterable, and scheduleable so you get the information you need when you need it.

– Agent-based reports
– PPC-specific reports
– Referring source reports
– Agency and client level reports
– Usage-based reports
– Keyword level reports

Use high quality transcriptions to quickly scan calls and identify points of interest and patterns.

Set up keyword pattern rules and our software watches for calls that meet your criteria using speech to text analysis.

Call sounding like it’s going south? Management gets an immediate alert.

Looking to categorize calls based on products mentioned? Set up auto-tagging rules and report filtering is done automatically for you. The possibilites are endless and save management a ton of time in escalation, interpretation, and reporting.

Call recordings are always available and can be used by management or agents to review calls and see caller history.

Case Studies
  • CallTrackingMetrics Case Study: Addiction Recovery I was looking for a cloud-based system that allowed us to support a 100% virtually managed call center team. CallTrackingMetrics provided us with the perfect solution offering me not only a call management system, it also allowed us to tracking a very integrated marketing strategy.

    Download
  • CallTrackingMetrics Case Study: International Reseller CallTrackingMetrics’s call tracking platform is available in 30 countries around the world. Based in the U.S., CallTrackingMetrics has found that local agencies and technology companies in local markets are perfectly poised to take the call tracking platform and customize it to the local needs of
    Download

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UNIQUE DIFFERENTIATORS
  • Ability to track calls back to both call only and call extension ads down to the campaign and keyword level.

    CallTrackingMetrics' integration utilizes Google's call forwarding numbers and CallTrackingMetrics' tracking numbers, allowing the two systems to sync and capture data that was never available before. This advanced technology is able to capture t

  • Integration With Salesforce

    CallTrackingMetrics' Salesforce integration allows businesses to incorporate call tracking into their day to day sales and customer service processes. Sales and service agents do not ever have to leave Salesforce to see the rich detail CallTrackingMe

  • Voice Analysis

    Use transcriptions to quickly scan calls so that you know what happened in each conversation. Search through calls based on what was discussed in the conversation. Set up rules for the system to spot certain words in the calls and take actions.

Jobs At CallTrackingMetrics
  • Technical Customer Service Representative Tuesday, November 3, 2015

    Primary responsibility is to help customers use our software and onboard new customers.

    Office: Severna Park, MD
  • DevOps Engineer Thursday, November 12, 2015

    We are seeking a DevOps Engineer to help us scale our operations as we continue to grow at a rapid pace.

    Office: Severna Park, MD
 
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