Client Review on AlphaGraphics Idaho Falls

Kodee Smith

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Kodee Smith

Negative Review

October 18, 2019

Reviewed on Oct 18, 2019

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I had really high Hope's for this company. We had a bad experiences with another company for the past few years considering we get tshirts made up to 3times per year. I had told a representative that I was looking for a good company that we could use years to come. Everything was going good until 3 days before our event. I was told my tshirts would be ready by Thursday and my products would be ready by Friday. Mind you our event was on Saturday. I finally called on Friday at 3 in the afternoon because no one called me to let me know what was going on. One of our products did not get shipped out,even tho we were told they were. The shipping company still had them at their warehouse. Our tshirts we NOT done! And would not be done until 5pm that night. I went done to alphagraphics at 5pm just to be told our shirts were still in Rexburg and would not be in Idaho Falls until 7pm that night. I gave the rep my cell phone number and I told her we can meet at my work. I paid in full before I left. I waited and finaly 7pm came and I still not heard anything. I did not get our tshirts until 9PM!!! I was livid! Nobody called to tell me where they were or what was going on. I thought our tshirts were cute in the beginning but they were made very cheap considering some of them fell apart the first day. I was so disappointed. You would think this big of a company were do their best and exceed our expectations but that was not the case. I cant say I'm going to use them again or would I recommend them to anyone!!!!

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