Client Review on New England Sign Supply Co

Taylor Campbel...

1 contributions
0 helpful votes

Reply TO REVIEW

Taylor Campbell

Positive Review

October 18, 2016

Reviewed on Oct 18, 2016

Feedback:

We have used NESS before and never had an issue. This time we ordered a galloon of paint 2 weeks in advance. When it came time for our order to arrive and it didn't. We called and they said we never placed an order, however we discussed our address and the delivery time. When it came time to find out about express shipping or if there was someone nearby who could mix the paint. The response was relaxed and no sense of urgency. When I told the rep "wow we are screwed, this project is due this week" he simply replied "yeah okay"....Terrible customer service for such a small order.Update: 9/30/16 We have begun using NESS again and strictly only speak with Kevin and Paul. We don't deal with any other reps. These 2 guys are the best and they follow up on orders! They also stay in contact and get pricing quotes back ASAP. I would recommend NESS but, only using Kevin and Paul. I am changing from 1 star to 5 star based on their service!

Reply TO REVIEW

Was this review helpful to you?

Yes No