Client Review on 1314 STUDIO - New Jersey Wedding Photographer

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PLEASE READ!!!Find another photographer who is honest, who answers emails and actually cares about the finished product!! Spend your hard earned money somewhere else!My fiance and I are very disappointed in the service we received from Khoa at 1314 Studios following our engagement photo shoot. Before I go into the details of what the issue is, I will acknowledge the fact that we were late to the shoot due to unforeseen circumstances (makeup artist going over her time & an accident which caused traffic). Khoa accommodated us by giving us more time to complete the shoot. We appreciate his willingness to do that and we've expressed our gratitude to him. Here's the problem, which we realized AFTER receiving our photos: During the shoot, Khoa did not communicate any changes that we should have made to make the photos look more polished. After taking each photo he would look at his camera and review it, and he failed communicate some MAJOR problems that ended up affecting the look of the majority of our photos. Make up was completely rubbed off a portion of my fiance's forehead and he didn't say anything even though it is blatantly obvious in the photos. IT GET'S WORSE: Khoa sent us our photos a few days later with the obvious discoloration on my fiance's face. As we scrolled through the pictures, we were shocked at the fact that he didn't deem it necessary to SAY SOMETHING about it during the shoot. We reached out to him and he initially said there's nothing he can do about editing the photos. Then he offered to give us a re-do of the shoot for 1 hour. That was about 2 months ago. This re-do has never happened. Since then, we have not heard from Khoa. He is not responding to our emails and his DISHONESTY and LACK OF CUSTOMER SERVICE are deplorable. Why offer something to your customers who have already paid you $500 if you have zero intention of honoring your word? Again folks, spend your hard earned money elsewhere. Now we have to spend more money to have our engagement photos edited or retaken.