Client Review on 3 Birds Marketing, LLC

Feedback:

We used this company for 3 years for automotive e-newsletter. They have decent technology and easy to use interface. We had issues with our account being transferred to a rookie account manager. Somehow they started sending our newsletter to 800 opt-out emails instead of the 30,000 we had been sending to for years. This went on for 3-4 months until we caught the mistake. Somehow it never caught their attention that we were spending $650 per month to send 800 emails. It could have also been a mistake we made, but when brought to their attention, they offered no help or way to make up for the tens of thousands of emails we paid for and were never sent. Asked them for a few free months and they declined and didn't even offer any kind of help. Very interesting way to treat customers when their motto in their email signature says, "We are glad to have a partnership with your business!" We found a better company with which to spend our advertising budget.