Client Review on 911 Geeks, LLC

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In late Sept. 2016 I hired Leif to redesign a new website and a new logo for my small business. After patiently working with him for nearly two months and expressing my frustration levels about ongoing issues, I still can’t figure out why I got the level of service I did.Unbeknownst to me, he used a free WordPress prefab theme and then used 9 different plugins to try to modify the website, his ability to customize the website was limited.Overall Leif’s communication is nonexistent… he would send brief e-mails to me letting me know the website was ready for review but wouldn’t answer my questions and didn’t complete all the change requests with no explanation why. My changes came via consolidated, dated word documents with plenty of visual aids and things still went unchanged/ignored. Normally when I did request a change something else would change that wasn't requested. It took at least three iterations to get good enough quality out of him or just to correct a simple spelling error.Honestly, was not impressed with the quality of the 3 logo designs I got, they weren't all that different from each other and one of the concepts looked so thrown together. After taking some time to explain my idea for a logo concept with images and examples for him to improve upon, I received something that looked like it was made on an Etch-a-Sketch with some font and a photo overlaid on top. After a brutally honest e-mail, he put more effort into it and finally came up with an acceptable logo.Along the way there were two “surprise” extra costs. The first, was for website graphics, if he had to create them then it would cost more. Surprised that it wasn’t mentioned earlier (since he created my logo) but I understood and agreed that I would start supplying him with graphics created in Photoshop. The graphics (that I supplied) then started getting altered and didn’t resemble what I sent him. The second extra charge was for some html code for a Play/Pause button. This was the straw that broke the camel’s back, that extra charge is not understandable or acceptable to me, as I can find the same code online for free that could be just cut and pasted in.Although Leif was courteous, he was NOT thorough and didn’t pay attention to detail. Had he put any real effort into his work, this project wouldn’t have taken as long especially since the content and graphics were all provided to him. Needless to say, I decided to go with a different designer for my webpage.