Training For Success
Client Reviews on Training For Success
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I really enjoyed this workshop and I’m excited to implement what I learned into my day to day interactions with our clients.
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Our staff really enjoyed the customer service training. Mark was engaging as well as informative. Mark was very prepared prior to coming for the presentation. He had touched base with all of our managers to make sure any of our concerns were part of the presentation. He is a pleasure to work with.
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Mark’s course gives a fresh perspective on looking at the whole picture when it comes to consumer relations. Thanks to his training, I make even more of an effort to soften my written communication with clients. Thanks Mark!
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Mark is great at helping you learn at any level. He helps you build on your current skills and helps you find weakness and offers solutions to further empower.
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After working with Mark for the last few months, I can absolutely say me and my business have benefited from the experience. Mark is amazing at teaching not only how to make a sale, but how to better understand the client, and why your product is truly the best for them. What I've learned from his consulting I will use until the very last day I'm in sales.
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Thanks Mark for your training it has been very helpful and filled with some great ideas. Between your training and article they have helped me to start thinking differently about my approach when meeting with new prospects.I look forward to the rest of our traing sessions..Steve FicklingFree Ready Wraps
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Great program! Mark customized the training to meet the specific needs of our team. His examples were relevant to our customer experiences. The principles taught in this program can be applied to all areas of our life beyond the workplace. This makes it priceless in my opinion!
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I put the tools mark provided me with to the test the very next day and I instantly noticed a difference in how customers were so much more open with me. I could tell he really cared about helping me grow a better connection with my costumers.
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As a meeting planner, I had the privilege of working with Mark for over 8 years. He consistently received ratings between 9.5-10 (1-10 scale). Because of his consistency, I was able to get repeat bookings from the same companies. Mark’s biggest asset is his ability to listen to the clients’ needs and deliver exactly what they wanted. He has the ability to tailor the various programs to the specific people he is addressing. He has faced some very tough groups (those who think they know it all) and was very creative in getting them engaged in the program. My recommendation - EXCELLENT, EXCELLENT, EXCELLENT!
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Mark,I wanted to share a success story. I have not made a sale with this yet, but it is still very exciting. Our telemarketer pulled in a lead last week and I have been chasing the guy. I finally got a chance to speak with him. The first question I asked him "What is most important to you regarding your insurance?" He responded "What do you mean" I said "in regards to your particular insurance needs, what aspect of insurance is important" (Basically just reworded the question" he replied "Well, I have five cars, a home, do you do commercial auto insurance too?" I said "yes sir we do, what type of business?" He told me " I have fifteen vehicles that need coverage" me: "Okay and what do the vehicles are they....we talked a little bit more. You don't need the whole conversation. The point is his need. Wasn't a simple quote for his home and auto. His need it turns out I found a few minutes later was he wants to consolidate his home, auto and business insurance. And of course if this guy doesn't know he needs an umbrella and higher limits he will. The point in my email of course is to tell you I used a shovel! And it worked! Of course you knew that. But it is exciting for me. One more story: A client we had basically wrapped up. Another State Farm guy. A different one than I told you about. (State Farm will always try to save the business of course) He had three problems State Farm gave him to have with our policy. Roof depreciation, Can any driver drive his car, and he has guaranteed insurability with State Farm. (a feature they had about 10 years ago." I said Okay Jim, I will have to do some research on the roof, I am pretty curtain we added an endorsement for his roof that covered that. I know we covered the second thing and the third. I said Jim what is it about the guaranteed insurability that is important to him? He said "Wow, Shaun that's a great question. A really great sales question. I don't know" I said " so here's what will happen if you get in a wreck, State Farm will still raise your rates. If you get into another wreck, State Farm will again raise your rates. Until you are at a point where you drop them. With Allstate on the other hand, we have you with accident forgiveness on our gold plan so if you get into an accident your rates will not go up. Then we would suggest you upgrade to platinum, with platinum you can get into multiple accidents and not only will your rates not go up, we won't drop you either." I was really proud of that conversation. I sent documented proof of the above for him. And it looks like we will retain the business.Shaun
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