Client Review on abdsignsandprinting.com

Feedback:

If you would have asked me prior to this last experience I would have given 5 stars however the way this last ordeal was handled I had to write a review. I have worked with ABD for about 4 years now my first year and a half I paid for several items with ABD and have been more than happy. Howeber ABD works with Valu card Alliance now called Itrade. Its a Barter company. Now in the past ABD would only Allow business cards. I CALLED Itrade asking for printing and graphic design services and they told me ABD. I told them I needed full trade On this one and ABD only does Business cards on trade. I was told nope as of recently they have opened it up to all printimg service. After 4 return calls to the office to get a final yes we do offer all printing right now on trade come on down and lets get your order done. So I go down and we work on it and I get all information they need to them and they even give me an Invoice on the fees invovled I approve it and then I get a letter from owner basically saying that because I have been a paid customer in the past I will not be allowed to use their service. I have done the last 4 transactions with ABD have been Trade.Now ABD has left me with no product and no time to get my product completed. And then went on to tell ITrade that I was rude and thats why they will not do the job. Funny the email states other wise. Note we are contacted and obligated to work with each other through I Trade. I am not sure why this was even allowed but I can tell you. Regardless. They had every opportunity to tell me that they did not accept this yet they called me back and said that they would take the job and do the job had me work with them for 40 minutes creating my flyers stayed up until after midnight making sure that all the proper paperwork was emailed to them and all the content for my brochure to be completed all for them to waste another half A-day to tell me that they were not going to do my order on trade because they felt that I was a paying customer 1st. Even though my last foUr transactions were all trade transactions. It seems to me that they have not only breached their contract with I trade but they also gave me horrible customer service they made a mistake and they should have had went ahead and completed the project even if they didn't want to because of the time that they took from me and my day and wasted on their mistake I do not recommend them because this by far not only breaks a contract with another company but it also is horrible customer service to have left me in this situation. My Apologies as I was typing my internet went down and it sent with out being able to proof and fix errors. I believe I have fixed my verbage.DaveYou proved my point. I explained To both your office and Itrade I needed full barter being as how you knew this offer to only do half when I trade said You had to do it. Not sure. Then It was I was Rude. And in the laat 1.5 years i have only done Trade with ABD. And it wouldn't be my fault that your company allowed it if they weren't supposed to. But I'm supposed to feel lucky about that. I'd have to say my sentiments are the same