Client Review on Acro Media

Feedback:

Good, until it wasn't. We had Acro Media build our company site a few years ago and the experience was exemplary. The site turned out great and we loved the look and feel. We are a very small manufacturing company that primarily sells to OEMs and distributors with a very small amount of direct-to-customer sales.For just over a year we paid Acro Media to manage our web marketing and updates to the website. It became apparent that they were more-or-less phoning it in as time went on. Despite us trying to explain what our product is they kept asking us which "keywords" we wanted in our Google ads etc. When we told them, they never actually put those keywords on the search list. Very frustrating.Furthermore, they created the site with a two-tier administrator account system. The primary administrator had full access to everything while the administration account they provided to us had limited admin rights. Not a big deal when they were managing things, but it was like pulling teeth for them to pass on the full admin credentials when we wanted to take over for ourselves. Now, 5 months later we have to make some changes to our primary domain and we have discovered that the ownership/administrative contact listed is someone at their company that may or may not work there anymore. The registrar can't tell us who exactly for obvious privacy reasons, but trying to get a hold of our previous project manager is impossible at Acro as well. I've left a few messages and received no response from Jeff, and all of the MANY account managers we've had no longer work there. They go though staff like water through a sieve. Maybe this post will finally spur them to respond to us in some way. If you're a large company with a big budget they may be an excellent choice. If you're a small company you'd best look elsewhere.