Client Review on Advance Local Media LLC

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We had two contracts for 1k a month with this company for a year. We got nothing but a headache out of it. For months we were not spending the $1,000.00 on our bills. We asked several times about this amount. I have at least two emails referencing our inquiries as to why we weren't spending the full amount. We were concerned at that time that we were not getting the biggest bang for our buck since we hadn't spent the full amount. We were assured that this was not an issue. Low and behold, we get double charged. That's where the billing issues begin. We were double charged as soon as our Marketing Account Exec leaves. Not only were we double charged, but we were given the runaround as to why we were double charged. We were double charged because of their mistake. Then they wanted us to pay for it. At no point in time did we agree to extend the previous contract to run concurrently with our contract that we had already entered into. We told them numerous times what our cap was. We would not have entered into an agreement if we had known that you had messed up for months and were going to run two contracts together (one of which had already expired). That being said, my law partner was informed by the billing department that we were to pay that amount due to a mistake on the behalf of the company. She informed them that we could not pay that entire amount and that our payments would now be off. Despite talking this through, we continued to receive late calls as if we were just not paying our bills. I believe it happened a few months in a row until someone finally listened to what was going on. I know that April spoke with the billing department about this and then I had to reiterate the issue at a later date because of the mishandled collection calls. At this same time that billing was going haywire, our account exec left. We hear nothing. We finally get contacted, and then we hear nothing again. We eventually hear from another account exec stating that he has our account. Turns out, there's some major turnover in the company and it appears that no one knows who has our account or what is going on inside the company. It took about a month for the two execs to realize they were both on our account. Seems like an issue to me that we were paying for a service that was being mishandled. It takes about a month of me calling around to the billing department and the executives to find out why we have two execs, why one wants to meet with us to get to know us 2 months after our current one left, and why the other that supposedly took over never called us after she met with us one time. To top all of this off, we get an extra $1,000.00 billed on our account. This comes from nowhere. It's obviously a mistake, but it takes time out of my day once again to fix this issue on this company's behalf. Now -- everything is allegedly fixed except we're still being billed for the amount that was extended on the contract. We did not receive one client from this company. Sure, we got phone calls. However, each of those turned out to be a no show except for the first month. Two showed up that month and they were free consults because they were adoptions. We have not had one bit of a return on investment. On their best day, this company paid us attention and made sure that we were happy. However, at this same time we were being billed incorrectly. On your worst day, you forgot about us, neglected us, triple billed us, and have done nothing to rectify this issue. To top all of this off, we offered them $1,000.00 to settle everything and refused to pay the extra amount that they were trying to swindle out of us. They stopped responding and sent us to collections despite the amount being in dispute. They are the absolute worst company to work with. I will never use them again...